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Lost messages when sending email offline with iOS6?

I'm using iOS6 on an iPad 3rd generation, WiFi only.


When I'm in airplane mode, or I'm not connected to a Wifi access point I can compose e-mail messages and press Send, and rather than getting an error saying I'm offline, the iPad displays the "sending" progress bar and makes the "wooshing" noise that it normally does if it were offline, but obviosuly the mail isn't sent - 'cos I'm not online.


However, when I connect to Wifi point, the e-mail isn't sent - the mail doesn't appear in the sent folder, and it's not in a Drafts folder either, so I can't attempt to resend.


I'm getting the same behaviour for both an Exchange and an IMAP/SMTP account.


Both worked previously with iOS 5 (you'd get an error and it wouldn't send the message until you connect to an access point).


Is anyone else seeing the same problem? Any pointers to a fix or work-around?


Many thanks,


Mike

iPad, iOS 6

Posted on Sep 24, 2012 6:26 AM

Reply
10 replies

Sep 30, 2012 7:08 AM in response to mikescrutton

Yes, I have encounted lost email replies both on my cell phone connection and via WiFi, and both times my email response was completely lost and had to be rewritten. I have just attempted to resend a message once again and it is now in "send" mode with a twirling progreess circle for going on five minutes after the swooosh sound would have indicated a completed send. I have been very pleased with the speed of the new iPhone with AT&T LTE service in general, but this appears to be a major Apple software issue.

Nov 7, 2012 3:35 AM in response to mikescrutton

I have experienced a similar problem. Having sent an email and heard it go (the "wooshing" noise) I noticed a few minutes later the small symbol next to my btinternet mail box indicating that it had lost touch with its server or gone offline. I didnt think much of this but the next day I noticed that this email is not in my sent emails ( I double checked by logging into my BTemail account online and it is not in the sent email folder there either). The email was not sent, and is not saved as a draft. That's 30 minutes work gone to waste and the only reason I have found out is that I suspect this has happened before so I made a point of checking sent items. On previous occasions I have thought that maybe I deleted the email by mistake, or didnt press send or made some other mistake. This time though I definately pressed send, definately heard the wooshing noise, and the email is now gone.

The solution would seem to be to stop using Apple's Mail system to send emails and log into the mail account on line.

Jan 28, 2013 11:48 AM in response to mikescrutton

Yes, I'm using 6.0.1. More digging suggests the issue may be that I'm using Mail to connect to an Exchange server, and a solution would be to set the Draft folder to be on the iPad not on the server. Unfortunately, when the account is an Exchange account, you dont seem to have access to the advanced mail options, and so cannot change the location of the Draft folder!!

Jan 29, 2013 1:10 AM in response to mikescrutton

Mike - I tested something that seems to get around this problem, albeit in a messy way.

If you turn off the wifi or turn on the Airplane mode then email messages do get stored in the outbox and delivered when wi-fi is reconnected. Maybe this is what you have just tried to do. But if you have wi-fi, but not connected to a network, then it seems to think it has successfully delivered the email, and it then disappears.

So, if I am right, the workaround is to use the Airplane when travelling (even on the ground!)

Lost messages when sending email offline with iOS6?

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