Previous 1 2 3 Next 37 Replies Latest reply: May 4, 2014 5:58 PM by frazermcv
Heidihi Level 1 Level 1 (0 points)

I can sync music to my iPad 3, but using same iTunes, laptop, settings etc, music will not sync to my new iPhone 5!


iTunes recognises my device, goes through the steps 1-5. At step 5 it just says waiting for changes (not 'copying 1 of 200' songs etc as it does with iPad)


I am off on holiday in the morning and so want my music!

iPhone 5, iOS 6, 16GB Black
  • samvee Level 1 Level 1 (0 points)

    I've got a similiar issue except mine stops at step 3 "Determining Apps To Sync".   My Apps, Music or Videos from my 4S haven't synced to the new iPhone.  Been toying around with the options in iTunes 10.7 and can't get it to work.  Need help!!!

  • dacons Level 1 Level 1 (0 points)

    Synced my 5 times it always hangs on waiting for changes to apply then 10 - 15 minutes later it finishs but no tunes im sure I have the latest itunes as im on mountain lion so far not a great start to my new phone.

  • YuryGv Level 1 Level 1 (0 points)

    Have u fixed it?

  • Jodie Futornick Level 1 Level 1 (5 points)

    I found this response to the problem in the MacRumors forum:


    "Syncing of music via iCloud (iTunes Match) precludes syncing of music via iTunes. This is not a bug, you simply must decide whether to use iTunes OR iTunes Match but not both, to sync music on your phone. To stop syncing music via iCloud and use iTunes to configure what is synced, on your phone go to Settings / Music / iTunes Match and turn that OFF. Then go back to iTunes on your computer, then Devices / [Phone name], select Music from the top menu, configure your sync settings, and click Sync.

    "Alternatively, if you wish to use iCloud/iTunes Match to sync but only via Wi-Fi, then on your phone go to Settings / Music / iTunes Match, make sure it's on, and change its subsetting "Use Cellular Data" to OFF. However, this may prevent you from listening to your music via phone when you are away from a Wi-Fi network."


    I unchecked the iTunes Match on the iPhone and the music synced fine.

  • dacons Level 1 Level 1 (0 points)

    My iTunes Match wasn't on

  • samvee Level 1 Level 1 (0 points)

    I have fixed it by using Factory Restore. Must not have updated correct initially.

  • YuryGv Level 1 Level 1 (0 points)

    Thank you, i will try.

  • dacons Level 1 Level 1 (0 points)

    Did a restore and that seems to have done the trick apart from causing an issue with my live mail accounts now they need verifying and one has ended up locked for 24 hours great hope nothing important comes through.

  • kermzyjd Level 1 Level 1 (0 points)

    The same problem. No sync my music from itunes iphone 5, which is on my PC. Photos and

    notebook synchronized perfectly. My iPad synchronized to music at the

    same time. I tried absolutely everything.

    I am a musician. Why can not I upload my own music, which I wrote

    myself to my iPhone 5?

    How to solve this problem?

  • Heidihi Level 1 Level 1 (0 points)

    I tried everything, including Jodie Futornick's advice above but no change. I completely wiped my iPhone 5 and started again - set up as new device. Phone synced and music was there, but songs all greyed out therefore would not play. I synced again and it went through the copying 1 of 600. Finally the songs were no longed greyed out and I had music to my ears!! :)

  • Twood175 Level 1 Level 1 (0 points)

    my music is showing up but greyed out on my iphone, it shows my albums and all my songs, but when i tap on shuffle or to play a single song, it will not turn on or start playing.  what else can i do?

  • HappyViking Level 1 Level 1 (0 points)

    In Norway we do not have itunes match but I have the same problem. But after the first sync now the sync is allways aborted because the Macbook does not recognize my iphone anymore. In between the Macbook is recognizing the iPhone, when I am than tried to sync the music both by dragging music over to my iphone and by generall sync without ****. I am using both WIFI and direct connection with cable. Allmost the same problem with my ipad 2.

  • Kasia Szpakowska Level 1 Level 1 (85 points)

    I don't have iTunes Match. I have tried everything that has been suggested. For some reason, it syncs 213 songs only of my over 1800, Including the ones I DON'T want! I have selected entire music library, and it lists 1849 in grey, but then it copies only 213. I have no idea what to do (and what is worse, is that it seems to be including the playlist that I absolutely do NOT want).

  • zzjuls Level 1 Level 1 (0 points)

    I spent a week trying to deal with this problem and all the "easier" fixes and even the harder ones (tried factory restore which errored out).  Finally, this is what worked (now on ios6.01):


    1) uncheck sync music

    2) sync so that now your iphone 5 will have no music on it

    3) disconnect

    4) remove the itunes library following these instructions here on Apple (basically moving itunes.xml to desktop, then deleting the itunes.itl)

    5) import the playlist (itunes.xml on desktop)

    6) reconnect

    7) select manual music sync

    8) add back libraries and sync



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