5 Replies Latest reply: Jan 4, 2013 6:59 PM by cpypdx
TownMouse33 Level 1 Level 1
expertise.ipad
iPad

The MP Navigator software in my scanner cannot be opened since I installed Mountain Lion. Canon say they don't have a way of fixing this, so is there a solution out there I wonder?


MacBook (13-inch Mid 2010), Mac OS X (10.4.7), Working also with iPad
Solved by PAHU on Sep 24, 2012 2:20 PM Solved

I have the MG6250 and MP Navigator v5.0.2 is working on my 10.8.2 Mac, so I don't know why the Canon support is telling you that it cannot be fixed.

 

To use MP Navigator you must have the full scanner driver installed. And when it is installed you then need to configure MP Navigator to use the networked MG62xx.

 

Also ensure you are using the latest version of MP Navigator. Try trashing the one you currently have in Applications > Canon Utilities and then installing this latest version.

  • sig Level 8 Level 8

    Use Image Capture to scan.

  • TownMouse33 Level 1 Level 1
    expertise.ipad
    iPad

    Oh - I can't see how that would work.

  • PAHU Level 6 Level 6

    I have the MG6250 and MP Navigator v5.0.2 is working on my 10.8.2 Mac, so I don't know why the Canon support is telling you that it cannot be fixed.

     

    To use MP Navigator you must have the full scanner driver installed. And when it is installed you then need to configure MP Navigator to use the networked MG62xx.

     

    Also ensure you are using the latest version of MP Navigator. Try trashing the one you currently have in Applications > Canon Utilities and then installing this latest version.

  • TownMouse33 Level 1 Level 1
    expertise.ipad
    iPad

    Thank you! I installed the latest version of MP Navigator, just as you said, and it has solved the problem. I am so grateful, especially as Canon have just told me they wouldn't be releasing the new software to solve the incompatibility issue until mid-October!

  • cpypdx Level 1 Level 1

    How do you configure MP Navigator?  My problem is that my previous computer had no wireless, so when I installed the printer, it was via a cable.  I want to use wireless scanning with my new macbook, and everytime I try to do it, it says that the printer isn't on or the cable is disconnected.