HT204003: Use Wallet on your iPhone or iPod touch

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kambreydanielle

Q: Passbook does not work for me. I have downloaded several passbook apps and when I got back into the passbook app it is still on the passbook start up screen. Why isn't it working? I don't get how to use passbook.

What do I do? Can someone please explain to me how it works and what I do to make it work? My apps all download to the home screen. I'm confused about this new feature.

iPhone 4S, iOS 6

Posted on Sep 24, 2012 10:57 AM

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Q: Passbook does not work for me. I have downloaded several passbook apps and when I got back into the passbook app it is still on th ... more

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  • by MLadd,Helpful

    MLadd MLadd Sep 24, 2012 11:00 AM in response to kambreydanielle
    Level 3 (701 points)
    iPhone
    Sep 24, 2012 11:00 AM in response to kambreydanielle

    Passbook holds artifacts (Tickets, coupons, etc) from other Passbook enabled apps (Fandango, American Airlines, etc..).

     

    You use the vendor's app to purchase the tickets or request the coupons. You will then have an option to add them to Passbook.

  • by kambreydanielle,

    kambreydanielle kambreydanielle Sep 24, 2012 11:08 AM in response to MLadd
    Level 1 (0 points)
    Sep 24, 2012 11:08 AM in response to MLadd

    Oh. So lets say the Starbucks app won't show up in the actual passbook until I have used the Starbucks app to purchase something? At that time it will ask me if I want it in the passbook?!

  • by MLadd,Helpful

    MLadd MLadd Sep 24, 2012 11:17 AM in response to kambreydanielle
    Level 3 (701 points)
    iPhone
    Sep 24, 2012 11:17 AM in response to kambreydanielle

    Some time in the future (Starbucks Tweeted the other day "by the end of the month") the Starbucks app will be Passbook enabled. When that time comes, you will log into the app with your credentials, select your Starbucks card, and you should be given an opportunity to add that card to Passbook at that time. From there, whenever you walk into a Starbucks the alert will be displayed on the lock screen, just slide your finger across the the alert and show your card to pay.

     

    Now, I have not seen the new app, of course, so I am just speculating based on how the Walgreens, Fandango and Target apps work. Also, I am not sure yet if this will work in any Starbucks, or just the one that you consider your favorite, or primary location. Again, that is just based on how the other apps seem to work. We'll see.

  • by kambreydanielle,

    kambreydanielle kambreydanielle Sep 24, 2012 11:20 AM in response to MLadd
    Level 1 (0 points)
    Sep 24, 2012 11:20 AM in response to MLadd

    Okay so how do I get the rest of my apps to show up in passbook? I have Fandago.

  • by jrnavid,

    jrnavid jrnavid Sep 24, 2012 11:21 AM in response to kambreydanielle
    Level 1 (10 points)
    Sep 24, 2012 11:21 AM in response to kambreydanielle

    I just used Fandango to purchase movie tickets and it worked like a charm. So i know its working

  • by MLadd,

    MLadd MLadd Sep 24, 2012 11:22 AM in response to kambreydanielle
    Level 3 (701 points)
    iPhone
    Sep 24, 2012 11:22 AM in response to kambreydanielle

    Well, remember, the Apps don't show up in passbook...but the tickets will.  If you use the Fandango app to purchase a movie ticket, you will then have the opportunity to pass the tickets to Passbook. When you arrive at the theater, the tickets will show up on the lock screen.

  • by jrnavid,Solvedanswer

    jrnavid jrnavid Sep 24, 2012 11:45 AM in response to MLadd
    Level 1 (10 points)
    Sep 24, 2012 11:45 AM in response to MLadd

    Yes this is exactly how it behaved. I bought three tickets and when i arrived at the theatre it popped up on my sceen and the person just scanned my phone and we were ready to go

  • by kambreydanielle,

    kambreydanielle kambreydanielle Sep 24, 2012 11:48 AM in response to MLadd
    Level 1 (0 points)
    Sep 24, 2012 11:48 AM in response to MLadd

    Oh. Wow. Now I get it. Thank you for your help!

  • by jrnavid,

    jrnavid jrnavid Sep 24, 2012 11:53 AM in response to kambreydanielle
    Level 1 (10 points)
    Sep 24, 2012 11:53 AM in response to kambreydanielle

    Youre welcome, happy ticketing lol