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iPhone 5 time and date issues

120662 Views 715 Replies Latest reply: Apr 13, 2014 3:48 AM by TheStevoExpress RSS Branched to a new discussion.
  • kieslie Calculating status...
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    Oct 26, 2012 3:10 PM (in response to Eregos)

    It's been about a week since I've had the problem, too. I am still turning LTE off at night just to make sure I have a reliable alarm to wake me up for work, but if I can go a couple more weeks without it switching, then I might just leave it on.

     

    Sorry to others who are still having this problem. Hopefully I won't be back here tomorrow eating my words.

  • Builder1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 26, 2012 4:40 PM (in response to kieslie)

    Same here, it has been 3-4 days since I have had any issues. I decided a few days ago to leave LTE on and so far so good... Only time will tell if we are in the clear!

  • Builder1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 27, 2012 6:29 AM (in response to Builder1)

    I spoke too soon! After three days of working fine. I woke up to find my time was exactly 8:00 behind. Problem still exists here in Mahomet & Champaign IL.

  • J.Felix Level 1 Level 1 (0 points)
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    Oct 27, 2012 2:23 PM (in response to Hyperyellow)

    No time/date shift in Los Angeles in 24 hours. I live in the San Fernando Valley and have transitioned from Wifi to 3G to LTE several times with no changes to the correct time (in auto set mode).

    Has Verizon fixed it here? No new updates have been sent to my phone.

    Cautiously hopeful.

  • greghei1 Level 1 Level 1 (0 points)
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    Oct 27, 2012 10:58 PM (in response to Hyperyellow)

    I've never had an issue before today, and three instances this afternoon/evening. My wife has noticed this problem for about 10 days.

     

    I wear a watch, but she is considering reverting back to her iPhone 4.

     

    Greg

  • PhilxLatio Level 1 Level 1 (0 points)
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    Oct 28, 2012 7:15 AM (in response to Hyperyellow)

    It's been four days now since I've had an issue with the time/date shift here in Charlotte, NC.  I'm haven't had to use my phone as an alarm for a few days now and left LTE on all day and night and switched out of LTE to 3G and back multiple times between home and work and haven't had an issue so far.  Maybe Verizon is slowly correcting this issue.  Keep calling and complaining if you have the issue so they know to check the towers in your area for problems.  I called them everyday for a week straight.

  • greghei1 Level 1 Level 1 (0 points)
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    Oct 28, 2012 4:19 PM (in response to greghei1)

    I just spoke with Verizon Tier 2 technical support. 

     

    She acknowledged the master ticket from October 1st, and appended my trouble ticket to the master one.  She said that the date/time problem is described in the master ticket as affecting "all Verizon iPhone 5's," and that Verizon is working with Apple on the problem.  She said that typically a trouble ticket would be resolved in a couple of days, but that would not be the case here, and she had no prediction as to when it would be resolved.

     

    We could be in this one for a while.

     

    I'm something of an Apple fanboi, but I have to say that I'm losing faith/patience with the Cupertino gang.  Between this and Mountain Lion having killed 50% of my battery life until 10.8.2 and a completely clean install, I'm beginning to think that they may have lost a material part of their technical recipe.

     

    Greg

  • loriogsdr Calculating status...
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    Oct 28, 2012 4:24 PM (in response to Hyperyellow)

    I placed my call about two weeks ago with Verizon and the tech was very thorough in asking me about exact locations where I noticed the problem occurring.  He even asked for major intersection near my house so he could find the exact tower.  Since then, it has not happened!  Perhaps when you call you could reference this situation??? 

  • Builder1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2012 3:34 PM (in response to Hyperyellow)

    This discussion has been very quite the past 2 days... Is everyone fixed?!?! Mine sure is not! Yesterday was the worst day yet. I kept my phone on LTE all day Monday and it changed time/date 6 times in 8 hours. I have had my phone on 3G all day today, I just switched in back to LTE now, so nothing to report yet today...

  • PhilxLatio Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2012 3:45 PM (in response to Builder1)

    Call everytime it happens when it happens.  I know it sounds outragous to do and may not be possible if your busy working or something else.  I called everyday for a week and complained.  I haven't had a problem with my time/date switching in almost a week now.  I don't think everyone is fixed yet but calling and bugging the **** out of them on a daily basis is key I believe to getting your area fixed quicker (and credit to your account )

  • Q71 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2012 7:19 PM (in response to Hyperyellow)

    I haven't had an issue in several days (Hickory, NC area), since around 10/20 to be precise.  Will note that I travelled to Nashville, TN last week and NEVER experienced a date time issue at all even crossing from EST to CST and back.  Even going through the mountain vallelys where I regularly changed from LTE to 3G (I left my LTE on even though others suggested turning it off as solution), I never experienced a problem.   Have been back in Hickory, NC area for several days and have not had an issue yet. I'm not convinced it is resolved yet, but I'm keeping my fingers crossed.

  • Brent Davis Calculating status...
    Currently Being Moderated
    Oct 31, 2012 7:35 AM (in response to Q71)

    Well, after not having the time/date bug for the last 8 days, it just hit me again today at work.  It reset to October 28th at 12:09 p.m.  I got it reset quickly by disabling and re-enabling LTE.  I called Verizon to check on my trouble ticket from October 22 and they said they are working diligently with Apple to fix this issue "that is unique to the Apple iPhone 5 and iOS 6."  They are still putting the blame on Apple.  Whatever.  I don't care who is to blame - lets just get it fixed already!

     

    iPhone 5

    iOS6

    Verizon LTE

    Wichita, KS

  • J.Felix Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 31, 2012 8:38 AM (in response to Brent Davis)

    Same thing here in L.A.

    After being glitch-free for three straight days, my time/date reset into the past yesterday.

    I've gone back to SET MANUAL for now.

    Strange that the shift is so sporatic after having been quite regular.

  • kieslie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 31, 2012 9:27 AM (in response to J.Felix)

    It's way more than a week now since I had the problem last. I doubt it makes any difference but I did also turn off Bluetooth which was on ever since I got the phone. I also have the time set to manual. No idea if all of that is just a coincidence or what but I've had LTE on constantly with no problems since early October.

  • Jim Schroeder1 Calculating status...
    Currently Being Moderated
    Oct 31, 2012 9:45 AM (in response to Hyperyellow)

    OK, so what I can gather is the following:

     

    - The issue is not related to the iPhone 5 specifically as we have reports that this also happens on Samdung phones as well so this makes it a VZW issue, not an Apple issue necessarily, unless both Samdung and Apple are using the same LTE chipsets and making the same mistakes

    - The two ways to fix it are, 1. Turning off LTE and, 2. Setting Date and Time to Manual

     

    What I have noticed in my situation is that the Date/Time shift occurs when LTE is an inconsistent signal.  I work an hour away from home.  My home town (Roseville, CA) has very good LTE coverage and I have never seen the shift occur there.

     

    My office is in Grass Valley, CA where coverage, in general, is not the best.  There is LTE here but it's sporadic and the phone switches to 3G fairly consistently and even in many cases drops connection dependng on where I am in my office building.  When I am in Grass Valley I lose correct Date and Time and I find out that it's gone when I recieve an iMessage/text.  I've seen the Date and time go away, move to another part of my office building where I can get get good LTE (like next to a window or even outside) and the Date and Time come back and are correct.

     

    My workaround is to turn off automatic time and just set the date and time on the phone manually.  Then all my stuff works, calendars, alarms, texts, etc... with no issues.

     

    A co-worker has the iPhone 5 on VZW as well and he lives here, he has a problem with correct Date and Time going away also and all the time.  I told hime to set it to Manual and he's been happy.

     

    The bigger issue is that my company is looking to switch from AT&T to VZW becasue VZW's coverage here is far superior.  They refuse to switch until this issue is addressed satifictorily.  This is easily 30-50 handsets, possibly more, and typically they buy iPhones.

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