Previous 1 2 3 4 Next 59 Replies Latest reply: Mar 15, 2013 1:58 AM by ronvane Go to original post
  • imelda_trejo Level 1 Level 1

    I have read the article, in spanish we said "que poca verguenza", in English "Shame on them!!!"

  • Terence Devlin Level 10 Level 10

    Yes, because it's such a huge issue especially when compared to minor things like hunger, social justice, poverty and war.

  • JPHuff Level 1 Level 1

    Good catch, EricS!  So Apple's known about this since at least early October.  It's obviously either NOT 'just a minor issue' that's easy to fix or it would have been addressed by now.  Either that or they get so few complaints about it that it's super low on their issue list and not a priority to fix.  I'd think a lot of complaints about this would be recorded however, given how often I and people I know try and add photos to iPhoto directly from Mail.  So I have to think that this issue is just a lot harder to fix than we would think on the surface of things.  Hopefully it will get resolved soon though!


    Thanks again!


    P.S.  As for the guy who was ranting about people supposedly ranting against Apple- The whole reason for these boards is to DISCUSS issues with OTHER Apple users.  To seek solutions from other users.  Often, someone's seen the issue being described and often even has a fix for the problem.  Hence, why people post their issues to this board.  What, did you think the Apple discussion boards existed only for people to come and post about how great Apple is?  It is and they do but they also seek the wisdom of other users out there.  Get a clue!  Of course, a response like this is probably what the poster was after- trying to get attention.  So I may have given him/her exactly what they wanted with this.  We'll see by how and if there's a response.  Sheesh.  Gotta love how brave and outgoing the anonymous internet makes some people!

  • Claidheamdanns Level 1 Level 1

    Might I suggest that rather than using the feedback option in iPhoto (or maybe in addition to that), use the feedback option in Mail.

  • Claidheamdanns Level 1 Level 1

    Another note or two on ranters:

    1. Misery loves company, so sometimes it's nice to vent a little among others who are experiencing the same problem.

    2. Just because this is not the official support arm of Apple, does not mean that Apple employees never come to this forum.

  • Terence Devlin Level 10 Level 10

    Have a read of the Terms of Service you agreed to when you signed up. While misery may love company, you promised to use this forum to seek technical help from other users and not to vent or rant.


    No one ever said that employees never come to the forum. What we say is that Apple don't promise to read anything here. They do promise to read the feedback and that's why we recommend that route. FWIW in my dealings with engineering and support it's clear to me that quite a few don't even know this place exists.

  • Roginator Level 1 Level 1

    I love Apple but how does a company with billions of dollars in the bank end up with a known issue like this for over 2 months?

  • Claidheamdanns Level 1 Level 1

    When I contacted Apple technical support about this issue this week, their solution was to drag each photo individually into iPhoto. They also suggested that I could get paid technical support, if I didn't like that solution.

  • ronvane Level 1 Level 1

    Sorry to say so, but this is a stupid answer from the Apple guys.

  • Roginator Level 1 Level 1

    What - pay for someone to tell you that the button in Mail doesn't work? If you managed to remain calm, I think you have the patience of a saint!

  • jackfromlibertyville Level 1 Level 1

    You can't expect Apple to resolve an issue like this, because according to Terrance Devlin, Apple is working on "hunger, social justice, poverty and war"!

  • tavyland Level 1 Level 1

    What's really frustrating is that every email that I've received photos, I thought I was saving them to iPhoto and now they are deleted!

  • Robert Jones4 Level 1 Level 1

    Here's a quick workaround.

    Open the photo in Quicklook. Hold down the button that reads 'Open with Preview', and you get a downdown menu that offers Add to iPhoto as the second option.


    Choose it, and the photo gets added to iPhoto.


    Annoying,but not so bad a workaround.

  • tavyland Level 1 Level 1

    Thank you so much for that- it works perfectly and is almost as easy. You would think Apple would fix that bug? I wonder how many people deleted emails thinking their photos were already added to iPhoto!

  • Pyrran Level 1 Level 1

    I setup a new account on my computer, a new mail account on my server, and analysed the problem trying to follow log entries while Mail failed to export to iPhoto.


    I believe this is related to Apple's Application Sandboxing.  The restrictions on Mail are turned up pretty high (as appropriate) to prevent any chance of malware from spreading from the inbox into the OS or other applications and when you try to export to iPhoto, the request is simply denied by the Sandboxing routines.


    Apple should have removed the choice to export to iPhoto until they find a working solution.




    As for myself, I find that it's easiest to simply drag an image directly from Mail to the iPhoto icon on my Dock.  If you have multiple photos, you can shift-click or command-click as necessary and then drag them as a group to iPhoto's icon (or directly into the iPhoto application if it is open and you have enough screen real estate).