You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The iPhone 5 uses Cellular Data over WiFi?

The first two days after I received my iPhone 5, I racked up 400MB of Cellular Data. 99% of the time I was using my phone, I was connected over WiFi. So I ran a test on my own by watching a YouTube video over WiFi and then looking at my Cellular Data under the Usage menu. Sure enough, it had went up by around 10MB. I called into Apple Support and asked them what was going on. They thought that it might have been a problem with my phone or my house's WiFi connection. After them walking me through a series of test and restores, the lady semi-acknowledged that it could be a problem with how their phone interacts with the new LTE network.


If you guys out there could keep an eye on your Cellular Usage Data, that would be great. Maybe it's a problem with my iPhone 5, or maybe it's a much larger problem. Seeing as I used to have unlimited data with Verizon, being charged with everything above 2GB would be very costly for me...especially when it's not even my fault.


Hopefully we can get this issue sorted out.


Here's how to enter the Cellular Usage menu: Settings->General->Usage->Cellular Usage

iPhone 5

Posted on Sep 24, 2012 1:47 PM

Reply
1,208 replies

Oct 17, 2012 2:22 PM in response to DJPlayedYA

Yep. I'm on a shared data plan and have burned through over 5 gigs of data. I have NEVER used that much data. I am connected to my work WiFi and also WiFi at home. Only span of time I'm not on WiFi in a typical day is during my commute. This is ********. I have disabled the ability to use cellular data with iTunes Match, and the Music app. I had an iPhone 4 before this and streamed just as much music from iTunes Match... Highest I had ever hit before this was just over 3 gigs. FIX THIS APPLE.

Oct 17, 2012 5:19 PM in response to zachfromindependence

Say, wouldn't it be nice to have a switch under settings>general>cellular that gives the option to turn off cellular data when in Wifi range? Or how about this? The device does this automatically! You know... like before.


The good news for me is that I am somehow at the stage where data is no longer leaking when I'm doing nothing with the phone (like overnight). But it still leaks when I'm actually using it on Wifi. I'll often see MORE data being tossed around on Cellular than on Wifi.

Oct 17, 2012 5:59 PM in response to darelldd

Darell,

For me, after setting up iPhone 5 as per the recommendations of this forum, operation at home and office WiFi environment with Cellular Data always on, has been "perfect behavior", only a few odd pings on Cellular Data while iPhone sleeping at night, or during the day.


However, this morning, I did see the re-emergence of an incident I have not seen for a week or more.

While browsing news.com.au via the Quota App, I noted WiFi was kicked off, and LTE used.

This happened two or three times in a matter of minutes. I noticed the LTE icon replaced the WiFi icon.


I had to manually reconnect my home WiFi [Settings, WiFi, and select my network], it simply did not "automatically join a known network".


Now if I had been using a data hungry full screen app [WiFi or LTE icon hidden] I would not have noticed, and would have chewed up lots of cellular data.


I cannot reproduce the issue consistently, but believe the behavior is related to this specific app. nothing else was running at the time.


[Note: the Quota app is no longer supported by the developer, but continues to work fine on some Providers]


Robert.

Oct 18, 2012 12:07 AM in response to darelldd

Darell,

As suggested by Matt, a few pages back, please make this suggestion to Apple directly,

via:http://www.apple.com/feedback/iphone.html


Then you will get a pleasant surprise if it turns out to be a feature in the release of iOS 6.x


Robert.


Quote:

"Say, wouldn't it be nice to have a switch under settings>general>cellular that gives the option to turn off cellular data when in Wifi range?

Or how about this? The device does this automatically! You know... like before."

Unquote...

Oct 18, 2012 12:54 AM in response to Robert J McInnes

This is exactly what happens on the ipad now, it is sporadic and very frustrating, and seems to be app specific. Using NFL replay streaming games I "catch" it switched over to LTE on its own. The wifi icon will be gone replaced by LTE, but its not something that I am looking at so it eats up data. Unlike your experience, as soon as I pause the video feed, the wifi automatically kicks back on.

Oct 18, 2012 2:31 AM in response to Meckler99

The Forum recommendation appears to be...

Turn off Cellular Data, when on WiFi at Home or in the Office, particularly if you going to do some heavy stuff, like watching a movie, backing up to iCloud, Streaming Music from iCloud, etc...


It sort of make good sense really, it is like getting into the habit of turning off Bluetooth when you do not need it...


Robert.

Oct 18, 2012 7:03 AM in response to Robert J McInnes

It boils my blood to read suggestions like this. It is utter @#$%^& to shift the responsibility for poor coding on the end user.


It's like Ford responding to reports cars running while unoccupied by telling the driver to remove the gas when exiting the car.


The iPhone did NOT behave in this way prior to IOS 6. How about announcing data overage amnesty, so we can continue to use our phones without changing our behavior for fear of being gouged?

Oct 18, 2012 9:18 AM in response to Robert J McInnes

Are you serious? It sort of makes sense, really? Are you an Apple rep???


This problem is NEW to iOS 6. Most of us here are experienced iPhone users and have never had these problems until iPhone 5/iOS 6. I should not have to switch my iPhone's cellular data off. This problem needs to be fixed.


Apple, I'm getting ******* angry! Fix this, or at least communicate to your customers that you are aware of the ******* problem!

Oct 18, 2012 11:10 AM in response to DJPlayedYA

Holy data bug! I have done all the stuff to shut off all the data leakages I can manage and have been using a reasonable amount over the last 2 weeks since my first notice: I used 4.8G in first week of having new iPhone 5! Had never used more than 2.5G in a month before.


So I've adopted the habit that I SHOULDN'T NEED TO! I now turn cellular data off when I get home. And turn it back on when I drive to work in the morning. So this morning, I turn it on and minutes later get a DataWiz notice that I've gone over the alert levels I set FOR THE WEEK! In just a few minutes my phone sucked down 1.07GB (yes GB!) of data. I also have Onavo running, hoping that if I ever had a big leak, I might be able to see what app or process it was. Unfortunately, Onavo had crashed at some point in the last couple of days and didn't capture the data use.


Come on Apple! I know you keep track of what's going on in the forums - I'm happy to install some logger if it will help you track this problem down. There are multiple issues at work here. There are issues causing iPhone to drop WiFi connections, like the Extended Capabilities incompatibility and problems with encryption. Potentially some carrier settings issues. And possibly some apps or processes that have become data vampires with iOS6.

Oct 18, 2012 11:59 AM in response to Nestofc

Nestofc -


I have noticed the same thing - when I have cellular off to staunch the leakage, and I finally turn it back on, the phone seems to immediately try to catch up with something I've prevented it from doing. It is not uncommon for me to see a large data spike immediately when the switch is thrown. Note that this can happen when I an in or out of WiFi coverage.

The iPhone 5 uses Cellular Data over WiFi?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.