Skip navigation

The iPhone 5 uses Cellular Data over WiFi?

450044 Views 1,054 Replies Latest reply: Mar 19, 2014 11:16 AM by truerock RSS Branched to a new discussion.
  • piercebusiness Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 8:15 AM (in response to DJPlayedYA)

    Add me to this list...I agreee with the flakey Wifi connection in the phone. I have 1 bar of cell reception at home and when I try to read my mail or do anything on the internet my phone just spins and won't load. If I force the phone to use wifi by running SpeedTest app everything loads instantly.

    At work I have great cell and wifi reception and the same thing happens. I'm lucky enough to have unlimited data so I can solve it in this case by turning off the Wifi and using the cell signal.

    This is ubsurd and needs to be fixed immediately. My phone is practically unusable at home.

  • Zmeyerz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 1:51 PM (in response to DJPlayedYA)

    I tested my phone by reseting my cell usage and then watching youtube videos and running speed tests while on wifi and the my phone used a ton of data.  The data is reported correctly on the phone, I checked with Verizon and they show the same usage on thier end.  I went into the Apple Store and explained the situation and the genius told me that is was probably because I restored from a back up instead of starting my new phone fresh.  So I asked if they could restore my phone to default while I waited.  They restored my phone to default and I ran me test and it happened again LTE data used and this time on Apples wifi network.  They then gave me a new phone and I ran the same test on their wifi and it happened again.  So then I got to talk to the super genius who told me he would open an escalated ticket with apple and they would get back to me in 48 hours. 

     

    My phone 5 is on Verizon, I wonder if the same issue happens on AT&T (or any other GSM network).

  • John Capra Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 27, 2012 2:15 PM (in response to Zmeyerz)

    I a on ATT with an iphone 5 and my cellular data since 9/21 is 3.3gb, tons more than ive ever used in my life and with no explanation.  My theory is that there was a feature in an ios6 beta called "Wifi + Cellular Data" where the wifi signal was still always supported by cellular if the wifi signal weakened.  It doesnt look like the feature made it to the final IOS 6 build but i think that there are pieces of the code that havent been properly cleaned up and are being activated.  This is either being exacerbated by the wifi issues or causing them IMO.

  • drStrangeP0rk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 4:33 PM (in response to DJPlayedYA)

    You should check with your provide and think about the data plan based on your usage. If you plan to transfer tons of data over a cell network it may be a good move to consider the pricing and plan.

     

    The only problem is choice of data plan.

  • tecal2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 4:42 PM (in response to DJPlayedYA)

    I cant believe I went over my 2gb cap. I had a Droid Bionic with 4G LTE from Verizon and never even came close to 2GB because I have so much wifi available. Verizon customer service was terrible, saying that am doing stupid stuff like streaming pandora or something on my data plan all night. I have wifi at home, school and the only time I use data is when I'm either driving or getting a coffee. Its gotta be the iphone. Might be the new Siri or iOS Maps??? It cant just be me. as im reading all of your posts.

     

    P.S. I check my data usage religously every week and it went from saying I had .7 GB of usage to 2.3 GB after just 6 hours of usage while im on wifi. I event took screen shots of the before and after.

  • jaredsox Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 5:17 PM (in response to DJPlayedYA)

    My iPhone 5 said that I had used 1.5GB of data between 6:22pm and 6:32pm last night while I was listening to an already downloaded podcast.

  • DSCarney Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 6:25 PM (in response to DJPlayedYA)

    Me too. iPhone 5 on Verizon. 1.5GB in less than a week. Never used 1GB in a month with iPhone 4 on ATT.  Data usage stats show that nearly all of it is while I am supposedly connected to strong home or work wifi. I've disabled cellular data for now.

  • Ctsandb Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 6:55 PM (in response to Zmeyerz)

    Same thing happening to me on AT&T. Fix?

  • Smoothbassman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 7:02 PM (in response to Ctsandb)

    I'm not having that issue at all. 

     

    My data has remained normal when I'm in the house or at work on WiFi.

     

    I have an AT&T iphone, but I'm not in an LTE area.

  • Zechs Marque Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 8:14 PM (in response to DJPlayedYA)

    Glad I saw this thread. Turned off Cellular Data while on wifi and the problem stopped. I then tried making a phone call and it worked. When I sent a text, it said it didn't go through, yet I got a reply from the person. Then I texted them back with no error message.

     

    To people just seeing this: when on wifi, turn off cellular data or risk massive overages on your data plan.

  • Zechs Marque Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 8:16 PM (in response to Zechs Marque)

    I am on Verizon with an iPhone 5 BTW.

  • countingcook Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 9:06 PM (in response to Zechs Marque)

    Hate to be the bearer of bad news, but the same problem is happening with my iphone 4 after I updated to iOS6.

    Last month on 5.1.1 I used 647MB of data using it quite a bit. One week into my new billing cycle with a fresh install of iOS6 from the start and I'm at 1.5 gigs of data usage, and I swear I'm using it less!

     

    This is definately going to be causing people lots of grief.  For those in Canada who only have the 500MB plans, we're going to have a ton of unsuspecting users who are going way over their data usage without even realizing it.

  • GirlMastermind Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 28, 2012 4:12 AM (in response to DJPlayedYA)

    I purchased a new Verizon plan with two brand new iPhone4's on Wednesday. Both iPhone 4's are using celluar data instead of using my reliable wifi network -- 4MB's of data in two days. The phones indicate they are connected to the wifi successfully. I only noticed because both phones sat idle on my desk after I set them up, but when I went to register "My Verizon" online I noticed I had already used 4MB's of data. Checking the log provided by Verizon showed the many (40+) 10-50K cellular data uses since turning on and updating the new phones.

     

    After calling Verizon, technical support said this is a growing problem and that they are trying to convince Apple that there is a problem by testing some phones and documenting their results. Verizon support told me to go into Settings - Cellular  and turn off cellular data when I'm at home in range of my wifi network. The technician indicated this would absolutely prevent the phone from using my metered cellular data.

     

    I wonder how many people maybe out there who don't realize their phones are using cellular data instead of wifi? It's going to be a big surprise when the bill arrives.

  • Lazykins Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 28, 2012 5:49 AM (in response to GirlMastermind)

    We're on this list, too... since turning off cell data we've kept it under control. Verizon is no help. They don't even understand their own billing system. Anxiously awaiting a fix and considering returning the iPhone5s. We have a few days left to decide.

  • OGPangster Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 28, 2012 6:03 AM (in response to DJPlayedYA)

    My wife and I got iphone 5's and she barely uses her data on her phone. plus battery life is terrible limiting the usage of the phone as well. Well we are 11 days into our new plan and she has used 1 gig and I'm almost at 2 gig :-/

1 2 3 4 ... 71 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (40)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.