DJPlayedYA

Q: The iPhone 5 uses Cellular Data over WiFi?

The first two days after I received my iPhone 5, I racked up 400MB of Cellular Data.  99% of the time I was using my phone, I was connected over WiFi.  So I ran a test on my own by watching a YouTube video over WiFi and then looking at my Cellular Data under the Usage menu.  Sure enough, it had went up by around 10MB.  I called into Apple Support and asked them what was going on.  They thought that it might have been a problem with my phone or my house's WiFi connection.  After them walking me through a series of test and restores, the lady semi-acknowledged that it could be a problem with how their phone interacts with the new LTE network.

 

If you guys out there could keep an eye on your Cellular Usage Data, that would be great.  Maybe it's a problem with my iPhone 5, or maybe it's a much larger problem.  Seeing as I used to have unlimited data with Verizon, being charged with everything above 2GB would be very costly for me...especially when it's not even my fault.

 

Hopefully we can get this issue sorted out.

 

Here's how to enter the Cellular Usage menu:  Settings->General->Usage->Cellular Usage

iPhone 5

Posted on Sep 24, 2012 1:47 PM

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Q: The iPhone 5 uses Cellular Data over WiFi?

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  • by DanT3HMan,

    DanT3HMan DanT3HMan Sep 28, 2012 7:08 PM in response to Zechs Marque
    Level 1 (6 points)
    Apple Music
    Sep 28, 2012 7:08 PM in response to Zechs Marque

    But I just want to keep my Facebook push notifications enabled when getting messages and comments. Do you think this shouldn't go over 2GB in a month?

  • by xxsjxx1,

    xxsjxx1 xxsjxx1 Sep 28, 2012 7:08 PM in response to DanT3HMan
    Level 1 (0 points)
    Sep 28, 2012 7:08 PM in response to DanT3HMan

    settings, general, about, then advertising and then diagnostics and usage data

  • by Zechs Marque,

    Zechs Marque Zechs Marque Sep 28, 2012 7:10 PM in response to xxsjxx1
    Level 1 (0 points)
    Sep 28, 2012 7:10 PM in response to xxsjxx1

    Droppin' knowledge

  • by xxsjxx1,

    xxsjxx1 xxsjxx1 Sep 28, 2012 7:12 PM in response to Zechs Marque
    Level 1 (0 points)
    Sep 28, 2012 7:12 PM in response to Zechs Marque

    you can also... double tap the home button and shut down any apps that are running down the bottom, not sure if they transmit while theyre ''running'' but hold down on them and then start hitting all the X's

     

     

    im not sure if this will fix your issue, but its all worth a shot

  • by DanT3HMan,

    DanT3HMan DanT3HMan Sep 28, 2012 7:12 PM in response to xxsjxx1
    Level 1 (6 points)
    Apple Music
    Sep 28, 2012 7:12 PM in response to xxsjxx1

    When I get iPhone 5, do you think I shouldn't use 4G at all? Would that affect anything? Also, is it ok to go on Twitter and Facebook often everyday? I would have 2GB.

  • by xxsjxx1,

    xxsjxx1 xxsjxx1 Sep 28, 2012 7:18 PM in response to DanT3HMan
    Level 1 (0 points)
    Sep 28, 2012 7:18 PM in response to DanT3HMan

    4g will just load stuff faster, its not going to effect the size of the stuff youre loading... unless its videos and stuff, with a higher bandwith they will give you the HD version of the video...

     

    but websites and facebook and twitter wont be any different.

     

    i average 5-6 gigs a month and i use my phone constantly, and stream like 5-10 hours of espn radio a month on average

  • by DanT3HMan,

    DanT3HMan DanT3HMan Sep 28, 2012 7:21 PM in response to xxsjxx1
    Level 1 (6 points)
    Apple Music
    Sep 28, 2012 7:21 PM in response to xxsjxx1

    Do you think logged on Skype should be ok if its just instant messaging? Did you get this data problem fixed after disabling cellular data when on Wifi mode?

  • by xxsjxx1,

    xxsjxx1 xxsjxx1 Sep 28, 2012 7:22 PM in response to DanT3HMan
    Level 1 (0 points)
    Sep 28, 2012 7:22 PM in response to DanT3HMan

    i dont have a data problem, i was just giving ideas haha.... i have sprints ****** but unlimited data

  • by DanT3HMan,

    DanT3HMan DanT3HMan Sep 28, 2012 7:28 PM in response to Zechs Marque
    Level 1 (6 points)
    Apple Music
    Sep 28, 2012 7:28 PM in response to Zechs Marque

    Zechs Marque, did you get this problem fixed after turning off cellular data while ur on wifi?

  • by Lazykins,

    Lazykins Lazykins Sep 28, 2012 7:28 PM in response to DanT3HMan
    Level 1 (0 points)
    Sep 28, 2012 7:28 PM in response to DanT3HMan

    The problem for me is when will it get resolved.

     

    Would never tell someone to buy or not buy a product based on my experience. Totally up to you. Personally, I was so excited to get this phone. I am really upset about the data issue and the carrier's lack of knowledge and inability to offer temporary solutions on their end so that we can use the phone normally without fear of overages. But not everyone is seeing this issue.

     

    As for turning everything off, it's all off. Been off since day 2. I believe we discussed that at the beginning of this thread but there are a few threads on this topic so it might have been a different one. At first I thought I would slowly bring things online again but it became apparent quite quickly that it was just the phone's normal operation that is using the data. I consider checking email normal usage. We're talking small emails, no attachments. I don't even browse.

  • by DanT3HMan,

    DanT3HMan DanT3HMan Sep 28, 2012 7:34 PM in response to Lazykins
    Level 1 (6 points)
    Apple Music
    Sep 28, 2012 7:34 PM in response to Lazykins

    This is why I'm very nervous of getting this phone. I think I should re-order once everything with this data will get fixed. I know I'm supposed to turn off cellular data but I am still nervous because I don't want to get over charged.

  • by Gamtu,

    Gamtu Gamtu Sep 28, 2012 7:35 PM in response to DJPlayedYA
    Level 1 (4 points)
    Sep 28, 2012 7:35 PM in response to DJPlayedYA

    Well, I'm here reading all these posts about excessive data usage because I'm noticing the same problem.  I've been connected to wi-fi 90% of the time.  When I've been off wi-fi I've been avoiding using data over LTE since I'm new to a metered data plan.  The only time I've been off wi-fi is when I've been in the car or a store or something.  My family has wi-fi at their homes and I connect to that as soon as I arrive at their house.  I wanted to be sure I don't go over the 2 gig limit.  The closest I've come to 2 gig's of use is  1.9 gig on my unlimited plan but I don't think I ever went over that.  Most often I only use around 700 MB a month.  That's with watching youtube videos and browsing the Internet at will.  I've only had this iPhone 5 for a week and I'm already up to 754 MB and I haven't even been intentionally using Verizon's network.

     

    Also looking at my usage history on the Verizon website.  I'm seeing that my phone has been hitting Verizon's network in the earliest hours of the morning.  At 5:19 AM 266 MB's, I wasn't even out of bed yet.  Yesterday while I was looking for wall paper and downloading music to the phone Over WI-FI I somehow used 106 MB over Verizon.  I'm glad I saw this post come up in the Google search I did.  I now have Cellular Data turned off which is pretty irritating considering I have this thing so I can have portable internet access throughout the day.

  • by Zechs Marque,

    Zechs Marque Zechs Marque Sep 28, 2012 7:35 PM in response to DanT3HMan
    Level 1 (0 points)
    Sep 28, 2012 7:35 PM in response to DanT3HMan

    Yes, when I turned off Cellular Data, and while on wifi, I did not use any data from my data plan.

  • by Lazykins,

    Lazykins Lazykins Sep 28, 2012 7:36 PM in response to DanT3HMan
    Level 1 (0 points)
    Sep 28, 2012 7:36 PM in response to DanT3HMan

    Dan, this is exactly what I want and yes, if I did this 24/7, I would be over my 4GB in about a week and a half... We've estimated that based on the usage recorded and billed and confirmed by Verizon from 9/21 through 9/23 doing exactly what you said. No videos, no iTunes, just Facebook, twitter with a manual fetch, and email with a manual fetch. Just pay attention to what you're using. If you notice an issue, you will have to get on the phone with customer service.

     

    LTE vs no LTE should not have an effect on how much data is used, just on how fast it is transferred.

     

    Can't wait to learn what the issue turns out to be.

  • by Zechs Marque,

    Zechs Marque Zechs Marque Sep 28, 2012 7:42 PM in response to DanT3HMan
    Level 1 (0 points)
    Sep 28, 2012 7:42 PM in response to DanT3HMan

    The other thing you can do is call Verizon and ask them to note on your account what you are experiencing. I did and now when I call back, I reference that conversation and date and name of the person I spoke to as we'll as the time, and ask if others are experiencing the issue. More are and as long as its noted on your account, and you verify it after, they have 0 ability to dispute your claim about over useage.

     

    Lastly, find the number for the marketing department at Verizon if you have a real issue. These people don't need a supervisor to make a change, will communicate via email (paper trail) and get stuff done.

     

    It's not what you know, it's who you know.

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