iPhone 5 bad call voice quality

I initially thought my 2nd iPhone 5 was better, but it wasn't and I ended up returning it to Verizon. I've given up on this device.

I have no idea why there aren't many more people experiencing this problem. I can tell you that no kind of restore or reset is going to fix it. Although my Apple store immediately agreed to replace my original phone (Verizon was out of stock at the time) the replacement had exactly the same issues.

It doesn't even look like this problem is on Apple's radar. I doubt the company will publicly acknowledge it unless it can be resolved by a software or firmware update. If it's hardware, Apple may quietly make an engineering change on future production ... IF Apple ever recognizes this as a legitimate problem.

By the way, don't EVER get your phone replaced at an Apple store if your original one was from your cellular carrier if you want to return it within the 14-day window. Verizon has been running me around for more than a month trying to get a refund because the phone I returned was a different serial number than the one they shipped me ... even though a Verizon customer service rep TOLD me to get a replacement from Apple.

I certainly understand everyone's frustration. I've had zero problems with my iPad and Retina Macbook Pro and I was really disappointed that I couldn't keep the iPhone 5. Everything else about the device was superb.

Anybody who want's Apple to know about our problems, since they dont officially read or react to these forums, must file a bugreport at

https://bugreport.apple.com/

I have done so, while waiting for my second iphone 5 (which probably has the same issue i suspect).

Been using my old iphone 4 for a week now, which works flawlessly.

@ Layol

Check http://support.apple.com/kb/HT1414

Hi there,

just wanted to add myself to the counter. I am using the iPhone 5 (16 GB) here in Germany with T-Mobile and let me assure you: there are a lot more unsatisfied people here being confronted with the same problem that is described in this thread.

Apple says: exchange your device.

T-Mobile says: we know nothing.

Users (using different providers) say: exchange, resetting, restoring, cleaning/exchanging the SIM card,... does not (always) help.

Good luck to all of us ;-)

Regards,

kcn

I got an iphone5 on Nov 15th. I am a power corporate user.. Terrible terrible voice quality from day one.. I am in disbelief and do not have the time to deal with this.

from reading the posts this is common IF APPLE DOES NOT FIX THIS / ACKNOWLEDGE PROBLEM THIS WILL GO ON NBC NIGHTLY NEWS as a big Apple FLOP.

The fact I just spent 2 hours of my life with a verizon tech person w/ no improvement... I want my blackberry back.

If this is not resolved soon.. look for for main-stream media coverage.

You cannot use this link unless you are a Registered Apple Developer

having same robotic voice problem using vodafone in uk and 16gb iphone 5. this is my first iphone though got macbook imac and pad. had a samsung galaxy before, for over 2 years, no problems. reading this discussion does not reassure me at all. The 3g connection is excellent but will have to phone supplier tomorrow, very disappointed should have found out about this before taking contract with £100 fee. Maybe have to get in touch withWatchdog, uk tv consumer prog.

@mickyp53, bigcorpiphoneuser

Since supposedly Apple does not read this forum I am positive I am not the only person who would love to see that ;-). At least it would bring some movement into this...

Why do you want to wait much longer? You can verify in this thread for how long this problem remains uncommented.

I returned the iphone5 because of the sound issue and got a Samsung Galaxy S3 16GB for free with a 3 year contract with Telus Mobility. I am very happy with the Samsung.

The iphone5 I had to pay $300 with a three year contract.

Now I got a phone I like that does more, that works great for FREE, what else can I want.

Christmas came early for me.

Apple needs to really take their product quality seriously, this is going to hurt really bad for them.

I don't understand why people are keeping a phone that does not do what it is supposed to do and paying big bucks for it.

@Flemming Rasmussen: You are totally right, it's really important to submit bug reports at https://bugreport.apple.com/ as the engineers will read the bug tracking system only. They need information and the users need to put pressure on Apple to regard this issue with higher priority.

When I try to enter the site, it tells me:

You must be a Registered Apple Developer to file bugs via Bug Reporter.

Register at http://developer.apple.com/programs/register/

Don´t think a lot of ppl can offend Apple by that way ;-).

@kcn81 Oops, I didn't know about that restriction. So Flemming Rasmussen's request for bug reports calls on developers only.

A few years back, I made the switch to Iphone 3GS and was hooked from day one.

A few days ago, Tuesday, before Thanksgiving, I decided that it was time for the upgrade, although I would have to upgrade all the darn plugs in the house as my kids all have ipod touch, and ipads. So I did it anyways.

Well, the phone call quality is completely garbage. At first, I thought I am talking to my buddies bluetooth speakerphone...well, all the same issues as I have read through on this forum - and all 22 pages worth of complaints.

I am skeptical about getting another 5...I think I will go back to ATT and get the 4S.

Seriously disappointed....first and foremost, it needs to work as a phone, before it can be a web browser, camera, game machine, etc...

O.K here is what I found, the problem is happening on my Samsung Galaxy S3, I couldn't believe it.

So it is not a hardware problem, since it can't be 3 iPhone5 and one Samsung all bad.

I called the Telus techline and they had me turn off the LTE network and have under "Network Mode"

HSPA only, turned on.

They really think it is the LTE causing the problem, and I think they are right. Only time will tell.

So I suggest that you guys turn off the LTE network and use the 3G network instead and let us know if that made a difference.

I bet it does.

I turned LTE off about a week ago and although it does help tremendously, I still have issues during extended phone calls. If I talk longer than 5 minutes I still experience a feedback sound and overall still has worse call quality than previous iphones. The fact that LTE has to be turned off to get better call quality is unacceptable