iPhone 5 bad call voice quality

I suspect they'd turn off noise cancellation then when one is using an earset or at all times. No recall.

I have the same issue. I very disappointed. I went to the apple store in providence place mall, I had an appointment with genius for 11am, I got there at 10:45. I checked in and waited. I saw two guys walk in the store. They walked up to the person taking names, and the apple employee told the guys to "stay there"- so arrogant!!! Anyways... Few minutes pass, a new couple comes in and checks in, I assumed they had an appointment. In any event, a different employee told the couple to "sit right there" where there was only one seat. It is unbelievable how I notice such arrogance and aweful customer service in there.

At 11:15 I checked with the guy, they missed my appointment somehow. So they said I'd be next which I was.

My issue: I have this wind sound on my phone, the technician did a test call and he said he didn't hear anything and he said that I'd have to come back when it's hapoening, I was like its happening now, but the technician didn't offer me anything, reason is, there is no solution, I think all the iPhone 5s are doing this.

I'm very disappointed , I've always had iPhones since the beginning, this one is not a good phone. They cheapened the phone do much, the 4s was a good one.

I went to AT&T and they worked with me, I'm in my second iPhone 5 and its still doing the wind sound. I'm very upset I have this phone! If there is something apple can do for me I'd appreciate

Thank you , Dave

Rest assured that all the iPhone 5s don't act like yours. I have two and travel every week and the phone works fine all over the country. Better than my old iPhone 4.

Can you describe the "wind sound"? Is it constant?

I have been following this thread since the start and read different complaints. I love the ones where the user left the shipping plastic on the phone and wondered why the callers sound muffled!

It is a difficult problem to troubleshoot different phones in different environments connected to different cell towers with different providers in different countries with different installed software.

Does the problem happen when you first get the phone BEFORE any apps are loaded?

The technician heard the problem and didn't do anything at at&t? I'm not sure I understand.

Thanks for your response. Here are the specifics: I'm on AT&T . First iPhone 5 I received three weeks after release. The first morning commuting to work I heard this wind like sound that is not constant. It comes and goes while on a call. There are times when the sound doesn't happen at all. You hear this windy static, that usually starts up quietly and builds and then it's gone, it comes and goes every two or three minutes I'd say. It's very disturbing, sometimes I can't hear the person I'm talking to.

I do travel through many towers aprox 1.5 hour commute, but I've heard it when in the mall and when stationary.

My service situation details- my first iPhone five I brought in a couple weeks after getting it. Mid October I'd say, and the providence technician performed some tests cleared out the ear speaker with the air spray, but the phone was very clean. He offered the test call where I left the store with the apple phone leaving him with mine. He was saying my phone didn't have any strange sound so I went in and took my phone outside the store and I could hear it! I was happy I heard it I thought for sure they would work with me. I went back in the store and have him my phone, he said he heard it but it wasn't something that warranted a new phone. I left after asking him , but he took notes on my account and told me to document when it happens and if it persists to come back in and they would look at it. I went back to the ATt store talked to the manager there, and they returned the phone for me, I got the new iPhone three weeks later. Since day 1 , on phone #2 it's still doing it!

What should I do? If yours is good maybe I should try for #3?

I am amazed you haven't heard this sound. Thanks for your response , I appreciate it

I have been to the Genius bar 40 times or more ever since they opened one. I have NEVER seen anyone act arrogant. Ever. Apple people are not arrogant. They're amazing. I'm frustrated too, but some of the people on this thread need to get a clue. Watch the news. Ever hear of Syria? The recession? Your little iPhone problems are not the end of the world. If you think Apple *****, fine. Leave. Go get another phone. If you think Apple employees are arrogant, please go get a Droid and whine about that POS. Get some perspective. We're lucky to have products like this, even if they aren't always perfect. Constructive comments are great, but the moaners and whiners should just go find another company to hate. Good God. It ain't cancer.

@stoutie

Partially right but for me a too dry way to look at it. If ppl dont complain and just let themselves get kicked by the companies nothing would ever change.

Most ppl here probably just want a central/official answer from Apple. Something like "Yes guys, we know you are disappointed, we are aware of the problem and we ARE working on it." Is that too much to expect?

Count me in with the poor quality / dropped call crowd. Love what the phone can do, but mostly need it to act like a good phone first.

I've ruled out a number of my factors contributing to the problems I see. For the record, I am iPhone 5, AT&T, St Paul area and I use a wired headset (Apple and 3rd party). My problem is audio clipping on my incoming audio.

I really don't think my problem is a hardware issue, though in modern complex devices there is a thin boundary between software and hardware issues.

There is really only one circumstance I run into SERIOUS problems, though there are subtle issues elsewhere:

a conference call on our corporate Global Conference system when I'm at HOME.

Here are the things that don't seem to matter:

• LTE on or off
• WiFi on or off
• Case on or off
• Position of phone
• Covering or uncovering the rear background-noise-canceling headphone
• Resetting my network settings
• Restarting phone
• Background noise or note

Here is what works

unplug my headset when I've enabled 'hearing aid mode' and llisten to the phone directly or use speaker phone.

I think there are multiple issues in this thread, but, as noted by a few contributors, this looks like an issue with the new-with-iPhone 5 noise cancellation software/hardware Apple is using. The fix is 'hearing aid mode', which probably changes or disables noise cancellation. It is possible that a hardware problem on some iPhones is causing the noise cancellation product to misbehave, but since this is new software, and since for me the problem is so much worse with this one audio source and possibly even with selected cell towers, I'm somewhat optimisitic it will be fixed with next iOS update.

I'm pretty sure Apple's engineers know what's wrong.

Hey there, me again :-)

Just wanted to post some more information about the situation over here in Germany

<Link Edited by Host>

I figured out that i have massive battery drain if i use my iPhone with the carrier causing bad voice quality (not the bumping volume, that is a software bug by Apple itself und exists on every carrier i tried) . It's Three (3) in Austria (ZTE 3G/LTE Network, LTE not usuable because of frequencies used).

It's my fourth iPhone and i'm done. I don't care if the carrier is to blame. Apple should explain why any other Phone with HD-Voice compatibility can use HD-Voice on the 3 Network of Austria but the iPhone not.

iPhone5 is for me an epic fail till now and after i replaced my iPhone because of voice quality and scratches i'm still in a return period and SADLY i have to go for an S3.

Minor update: the audio with headphones on the Global Crossing VOIP calls is awful. Hold music waxes and wanes, as though there were some cyclic drops. Something about that signal drives the noice cancellation a bit nuts.

On speaker phone it's pretty much the same as any other phone (bad, but workable).

To whoever the host of this forum that just deleted my post: That was not nice and you all are acting like the communists.

All I want to know is that if the next iOS release will fix this "voice call / noise cancelling" problem so that I can make the decision to keep or return this iPhone 5 - I have only a few days left to do it.

But that's ok. I'm returning it anyway and going back to the 4S, and wait till this problem gets fixed, if ever.

When you innovate, you make mistakes. It is best to admit them quickly. - Steve Jobs

Just got my iPhone replaced for the SIXTH TIME two days ago by Apple, same problem exists and still no update on a solution and the store are blaming the carrier (Vodafone UK).

Vodafone have swapped my sim for a standard one and have loaned me a brand new NOKIA 113 (this phone costs £30 to buy brand new!) the voice quality on it is amazing compared to the iPhone5, Apple should be ashamed of themselves, although I miss the features of my iPhone it's a terrible phone so i'm gonna either get it changed for a Samsung S3 or keep this Nokia!

I will never return to Apple again, i've had the 3G, 3GS, 4, 4S and the 5, i've got an iPad and a Macbook, I would have stuck by Apple through and through if they had at least admitted a problem...come on Apple stop ignoring all these posts otherwise you will lose more customers.

My advice to everybody on here is change your phone or by a iPod, Apple will not fix this problem.

Maybe they should just call it the i5 until the phone part works!

Hello guys,

my above post was edited by... I guess... a moderator of this board. My message (this time without the link) was:

Right now the relation says that 2300 users DONT have any problems and 2600 users DO have the problem.

Thanks for taking care of my comments, Apple :-)

<Edited By Host>

Follow my logic. If you tried six iphones and ALL of them had the same "problem", it isn't the phone but something else. Could be the cell yower, the provider or the signal strength.

Or some software that is loaded on the phone that is not compatible.

I haven't seen this problem reported on any other Apple web site. Macintouch is a great Apple site and nothing about poor audio quality.

I'm not sure what the "problem" is since different posters describe it differently. Most say the caller sounds "robotic" or muffled or low in volume or having wind noise or static. Doesn't sound like the same problem.

I haven't had anyone I know complain about audio problems. My two 5s work fine, better than my old 4, even with low signal strength or quiet or noisy environments.

just like the users who left the shipping plastic cover on the phone and complained about muffled sound, it might not be the iphone.

The SIM is like an I.D. card. It does not have anything to do with call quality, It just identifies the phone to the network.

Don't expect Apple to respond to anything on this USER forum. If you need a direct response, call them or email them directly. ******** here will not get you a response.