Synist

Q: Apple TV photostream "unable to sign in"??

Just purchased and installed Apple TV today but when I try to launch Photostream, I keep getting the same error message

 

" Unable to sign in  The icloud Terms of Service have changed.  For more information, go to http://www.apple.com/support/icloud/."

which would be fine if it allowed me to read AND accept the terms and conditions. I've gone to the Terms of Service page, but there is no way to acknowledge and accept.

 

I've check my Login and password several times

I've restarted the Apple TV

It has the latest update

I've signed in and out of iCoud on several devices without incident, and none of them mention anything of terms of sevice change

 

iCloud works just fine on my iphone,ipads,and macbook pro.

 

I've noticed this in a few other posts, but have yet to see a satifactory answer or solution.

 

Any help out there?

Posted on Sep 24, 2012 4:54 PM

Close

Q: Apple TV photostream "unable to sign in"??

  • All replies
  • Helpful answers

Previous Page 2 of 12 last Next
  • by ottobong,

    ottobong ottobong Sep 25, 2012 8:56 PM in response to SpyroG
    Level 1 (0 points)
    Sep 25, 2012 8:56 PM in response to SpyroG

    Can you explain what you mean by..."install icloud on your mac or pc" please

  • by Jeffreyliou,

    Jeffreyliou Jeffreyliou Sep 26, 2012 4:02 AM in response to Nijntje
    Level 1 (0 points)
    Sep 26, 2012 4:02 AM in response to Nijntje

    My ethernet was dead after this update

    The wifi still could not login iCloud for photostream

  • by Hans Pouw,

    Hans Pouw Hans Pouw Sep 26, 2012 4:35 AM in response to Synist
    Level 1 (55 points)
    Sep 26, 2012 4:35 AM in response to Synist

    I solved the problem with photostream as follwos:

     

    - Original conniction ethernet.

    - Turned of ethernet.

    - Turned on wifi.

    - Open Photostream.

    - Logged in to Photostream succesfull.

    - Returned to ethernet connection and problem was resolved.

     

    Best regards,

     

    Hans

     

    The Netherlands

     

     

  • by jojoohya,

    jojoohya jojoohya Sep 26, 2012 5:59 AM in response to Synist
    Level 1 (0 points)
    Sep 26, 2012 5:59 AM in response to Synist

    but I use wifi right now, should I just change to ethernet and back to use wifi again?

    is any apple engineer start to solve it?

  • by Stars1962,

    Stars1962 Stars1962 Sep 26, 2012 6:13 AM in response to Synist
    Level 1 (0 points)
    Sep 26, 2012 6:13 AM in response to Synist

    Confirmed. Using WiFi fixes the problem.

     

    I have several Apple TV 2nd Gen and they all worked fine.

    Only my Apple TV 3rd Gen is exhibiting this problem.

     

    After connecting to PhotoStream via WiFi, i switched back to Ethernet and it seems to be working.

    Evrthing worked before that I tried except PhotoStream. Netflix, Hulu, iTunes Store, iTunes Match, Stuff from my Computer, You Tube, Trailers. Only Photostream was unable to connect.

     

    I took a new picture and it took a while, but eventually Photostream picked it up on the Apple TV 3rd Gen.

  • by Jeffreyliou,

    Jeffreyliou Jeffreyliou Sep 26, 2012 6:51 AM in response to Stars1962
    Level 1 (0 points)
    Sep 26, 2012 6:51 AM in response to Stars1962

    It seemed that different users had different problems,  after upgrade my Ethernet was not working anymore,  only wifi working except the photostream,  all others were ok

    But someone problems was even more,  YouTube, itunes match..etc.. not working

    So i am not the least unlucky

     

    But you guys could solve the iCloud login by using wifi is more lucky

  • by Stars1962,

    Stars1962 Stars1962 Sep 26, 2012 7:06 AM in response to Jeffreyliou
    Level 1 (0 points)
    Sep 26, 2012 7:06 AM in response to Jeffreyliou

    Curious whether everyones problems are with Apple TV 3rd Gen (1080p version) or if some of the problems were with the 2nd Gen version?

     

    I upgraded 4 2nd gens with no problems at all!

     

    Thanks

    Mark

  • by epot,

    epot epot Sep 26, 2012 7:55 AM in response to Stars1962
    Level 1 (0 points)
    Sep 26, 2012 7:55 AM in response to Stars1962

    Apple TV 3rd Gen here. Had problems with Hulu, Photo Stream, WSJ, iTunes Match using Ethernet. Netflix and iTunes Store okay. Now using WiFi connection, no issues at all.

  • by epot,

    epot epot Sep 26, 2012 7:59 AM in response to Hans Pouw
    Level 1 (0 points)
    Sep 26, 2012 7:59 AM in response to Hans Pouw

    Hans,

     

    Can you verify if your problem is resolved by taking new photo and see if Photo Stream is updated with the new photo? Because until now whenever I switch to ethernet, Photo Stream (and all other apps with same issue) stops working.

     

    Yes it will not return an error when you launch Photo Stream but it doesn't mean that connectivity is not broken. You might be seeing your cache when you launch Photo Stream using ethernet.

     

    Please confirm.

  • by Stars1962,

    Stars1962 Stars1962 Sep 26, 2012 8:12 AM in response to epot
    Level 1 (0 points)
    Sep 26, 2012 8:12 AM in response to epot

    Using ethernet, my photostream was updated with the new picture.... it seemed to take longer than usual though, but it DID eventually add the picture to the stream.

  • by terryfromnewhaven,

    terryfromnewhaven terryfromnewhaven Sep 26, 2012 9:05 AM in response to epot
    Level 1 (0 points)
    Sep 26, 2012 9:05 AM in response to epot

    All my issues gone once connected via wifi! Hopefully apple will fix the lan connection soon!

  • by rogeriol,

    rogeriol rogeriol Sep 26, 2012 10:25 AM in response to Synist
    Level 1 (0 points)
    Sep 26, 2012 10:25 AM in response to Synist

    I tried to use both Wifi and ethernet and the issue persists.

    Then I figured out that the problem only appear when I use a AppleID that's not a Me.com account.

    With a me.com account, there's no problem with PhotoStream.

    On the iCloud.com there's no notice about the changed terms of use for non me.com accounts!

  • by Oswald Bastable,

    Oswald Bastable Oswald Bastable Sep 26, 2012 2:40 PM in response to Hans Pouw
    Level 1 (0 points)
    Sep 26, 2012 2:40 PM in response to Hans Pouw

    Hans - well done at finding a work-around!

     

    The problem goes away if I connect using wi-fi and sign in again through photo stream.

    But... If I go back to Ethernet I get the "unable to sign in" message again.

    I'm using the third generation (1080p) Apple TV and am based in the UK.

     

    We need a proper fix please Apple...

  • by Jeffreyliou,

    Jeffreyliou Jeffreyliou Sep 26, 2012 3:07 PM in response to rogeriol
    Level 1 (0 points)
    Sep 26, 2012 3:07 PM in response to rogeriol

    Me.com login still not working for me

  • by rogeriol,

    rogeriol rogeriol Sep 26, 2012 7:04 PM in response to Synist
    Level 1 (0 points)
    Sep 26, 2012 7:04 PM in response to Synist

    Problem solved!

    So simple!

    On you Mac (or PC), Go to Settings/Icloud and logout your AppleID. Then logon (with the problematic AppleID) again e accept the new terms of Use.

    After that, go to AppleTV and enjoy PhotoStream.

Previous Page 2 of 12 last Next