My new iPhone 5 says no service. How do I fix that?

Have you contacted your carrier? They are the ones you were paying for the service.

Contact your carrier. They can test things from their end.

Basic troubleshooting steps

Seriously, I get a new iPhone 5 in the mail from AT&T and cannot use it to make calls? I can watch movies, but there's no phone on this phone!

I figured I would just swap the sim card from the old phone, but Honey, They Shrank My SIM Card!

I have to go to the AT&T store - yuck

It might just be a SIM issue. They will get you going or give you a new phone.

Basic troubleshooting steps

I called my carrier and the guy told me to go to "settings", then "general", then to "reset", and then hit "reset network settings". The phone rebooted and when it was back on it had service. It doesn't erase any saved memory other than wifi passwords. Hope this helps!

You should not need to go to the AT&T store. If you ordered the phone from AT&T or anyone else as an AT&T phone, it came with a SIM card. All you need to do is contact AT&T to activate the phone if you are having trouble doing it from iTunes.

i was just messing with my iphone for awhile and called applecare and nothing worked, except your response!!! thanks!!!!

My iphone 5 has been doing this once a day for the past week. Turning off the phone works, as well as resetting network settings, but it's really annoying. No applestore where I live, telus said I should wait for an update fix from apple, hopefully one comes soon.

I am also with Telus and experiencing the same problem with my iphone 5. I have also discovered that turning off the phone fixes the problem and is usually the only way I ever see LTE. It's like it's loosing it's connection slowly and then only by resetting will it get the proper connection back.

I have exactly the same problem. With Telus, too 😟

Same issue for me on Bell. Network reset does not always fix, but full reboot does.

I also have this problem. I need to reboot my phone in order to get service back. I'm on Telus in Ontario.

I'm having the same problem too. I'm in Vancouver, BC. and I'm with Bell. It's BS. My boyfriend has the iPhone 4, and he's with bell also, and he never has the problem, so it's defintely a problem with the phone, not the networks.

I hope Apple fixes this soon, before the word gets out how unimpressive the new phone is 😮

I had an iphone 4S with koodo. Now I have the iphone 5 always with koodo and getting this **** "no services" every day! Never got i before. Airplane mode don't fix my problem and resetting setting too...

Well this is quite annying, below are the two ways that may help you:

1) Restart your iPhone 5 by switching it on and off for a couple of times.

2) Key up the airplane system on and off.

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