Canon EOS Utility crash

Question

Level 1

4 points

Canon EOS Utility crash

I recently updated my Mac to the latest security update a few days ago. I also updated my Canon 7D camera firmware to v2.0.3. When I connect the camera through USB and switch the camera power to "ON", normally EOS Utility will launch automatically. Instead, EOS Utility crashes and generates an error report.

When I switch off the camera and launch EOS Utility independently, it launches normally without a problem. When I switch on the camera power, EOS Utility aborts and crashes. I tried uninstalling the software and reinstall several times. It didn't work. Can someone please help? Is someone else experiencing this problem?

This error started to happen when I updated my Macbook Air with the latest security software.

MacBook Air (13-INCH, MID 2011), Mac OS X (10.7.5), Updated the latest security patch

Posted on Sep 24, 2012 10:36 PM

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Answer 1

Jahles

Level 1

0 points

Sep 25, 2012 12:15 PM in response to Cesar Sison

Wheewww I thought I was the only one this was happnening to. When I called the people at canon they said this happened when the new 10.7.5 and 10.8. came out. They are working on it and dont know when they will have an update.

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Answer 2

labeck50

Level 1

0 points

Sep 29, 2012 5:16 AM in response to Cesar Sison

This is a real bummer - I have the 7d and 5d mark II and both will react the same way. Had to use a portable USB card reader just to get my pictures loaded. I really dont blame Canon for Apples updates . I wish Apple would quit trying to push out updats till they are fully tested.

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Answer 3

Ondori

Level 1

0 points

Sep 29, 2012 5:43 AM in response to labeck50

same thing happened to me.. Had a great time trying to get the canon protected software onto my airmac. (who is trying to steal canon's image browser anyway?) Once i finally got around that mess I come across this lovely bug. I need the computer control and monitor to photograph some fine detail artwork ASAP

At least I know Im not the only one with this problem.

hope they can fix this soon

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Answer 4

Sep 30, 2012 9:31 AM in response to Cesar Sison

Same issue here! Running MAC OSX 10.7.5 on late 2010 Mac Book Air and EOS 7D Firmware 2.0.3. In my case needed to add aditional lens to peripheral illumination data on my 7d at sports shoot just after updating to latest firmware! Couldn't because EOS utility keeps crashing!

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Answer 5

Cesar Sison Author

Level 1

4 points

Sep 30, 2012 11:27 AM in response to Cesar Sison

I finally got a response from Canon. They said it's a known glitch and they were supposed to fix it sooner but for some reason they didn't...blah, blah, blah.....Canon officially said that they will release a patch for EOS Utility at the end of October 2012. They claim that this is not an Apple problem. It's Canon's problem. For the meantime, it looks like an external CF card reader works. I guess we'll have to wait until the bug is fixed in the next release of EOS Utility. FYI for now.

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Answer 6

Oct 11, 2012 5:41 AM in response to Cesar Sison

I contacted my Canon Pro Rep and as a result Canon have posted a software update EOS Utility 2.12.0 that solved my issue go here

http://www.canon.co.uk/Support/Consumer_Products/products/cameras/Digital_SLR/EO S_7D.aspx?DLtcmuri=tcm:14-983593&page=1&type=download

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Answer 7

Jan 23, 2013 4:02 AM in response to Cesar Sison

I had the same problem with a T4i, just thought I would share, was able to update the EOS Utility software here:

http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_rebel_t4 i_18_135mm_is_stm_lens_kit#DriversAndSoftware

Here's a link to all of there cameras: (I'm guessing you can find similar updates for your model)

http://www.usa.canon.com/cusa/consumer/products/cameras

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Answer 8

Mar 18, 2014 11:32 PM in response to Cesar Sison

This March 2014 and they still do not have a solution. I have a 1DX and a 27 inch Imac with

Mac OS X Lion 10.7.5 (11G63b). Two top line products that can't link. I used the remote feature for Micro photography but can't use it now. I also can't update my firmware. on Camera. This is crap. I find it hard to beleive.

I will be circulating my camera club to see if any of the 170 members has a solution. If they do I will post it

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Answer 9

triglyph

Level 1

110 points

Oct 5, 2012 3:05 PM in response to Cesar Sison

I encountered the same problem. My issue is not loading imagies (I use a card reader anyway) but in loading a new picture style (Flaat). Another way to load a picture style?

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Answer 10

Oct 11, 2012 6:27 AM in response to Big Lens Images

This fixed my problem, thank you Big Lens!

🙂

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Answer 11

Apr 27, 2014 5:08 PM in response to saxonmagic

Hi Saxonmagic

I had the same problem today, but I downloaded the latest update for the EOS UTILITY and it now works perfectly. Hope this helps and you get yours working satisfactorily.

Gill

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