Previous 1 2 3 Next 198 Replies Latest reply: Jun 16, 2013 6:25 AM by PhoenixKVK Branched to a new discussion.
Pavel Yolshin Level 1 Level 1

When I was buying it in an American Apple Store the salesperson said that it will work fine with European, Russian and any other sim-cards. But in practice I have problems with sending SMS (voice calls, 3G and receiving messages work perfectly). Perhaps I should change the number of SMS center? Is there any way to do it?


iPhone 5, iOS 6
  • IronMan2000 Level 1 Level 1

    Pavel,

     

    I have the similar issue and contact local mobile operator MTS.  Support service provide me instruction how to setup proper SMS centre number. Procedure known for a while and you can read about there:

    https://discussions.apple.com/thread/2550684?start=0&tstart=0

     

    BUT even SMS centre number fixed iPhone 5 still can't send SMS mesages.

     

    It seams that iOS 6 uses some internal number from itself, ignoring this value.  It is really disappinting considering sales person in store message that this full price contract free phones should work in other contries GSM networks.

     

    Question to developer's is: can we get a fix?

     

    Thanks,

    Ilgar

  • Pavel Yolshin Level 1 Level 1

    Some people say: only iPhone 5 that initially had a Sprint sim-card inside have this problem.

     

     

    My device had a Sprint sim-card inside.

     

     

    Ilgar, what about yours?

     

     

    I tried to set the message centre number with command *5005*7672*+79262909090# (It’s for local mobile operator Megafon). But it did not fix the problem.

     

     

    Now I can check my current message centre number with command *#5005*7672* My device replies the correct Russian number - +79262909090

     

     

    And I still can’t send SMS messages.

     

     

    The same question to developer's is: can we get a fix?

  • renatofromsorocaba Level 1 Level 1

    I have a Sprint full price contract free and also has the same issue. A friend bought a Verizon full price contract free and also has the same problem.

  • imobl Level 5 Level 5

    Contract free is not an unlocked iPhone. The iPhone is still

    locked to the carrier and you must contact that carrier to see

    if they offer unlocking and if you qualify. Currently there is no

    unlocked version of iPhone 5 available in the US.

     

    What does it say when you look at Settings=>General=>Carrier?

     

    The iPhone 5 uses a micro SIM card - are they available in Russia?

    Cutting down a mini SIM has been reported as not successful in

    most cases.

  • renatofromsorocaba Level 1 Level 1

    I'm using a Nano SIM sold by my carrier. The iPhone was bought in US full price contract free, and the guy in store gave the information it should work in GSM networks of other countries, but not in other CDMA networks.

     

    Actually everything works fine, voice calls, MMS, 3G, even receiving SMS, but not able to send SMS. That is the only issue.

  • Pavel Yolshin Level 1 Level 1

    The same with me.

     

    When a Russian sim-card is in the device it says Carrier = MegaFon 13.0  (it's a Russian carrier).

  • IronMan2000 Level 1 Level 1

    Pavel, Colleagues,

     

    My mobile carrier is MTS (Russia) provide me Nano-SIM and iPhone 5 works fine with GSM Voice, EDGE and 3G mobile data.  Now I am in roaming and no issue with services I mentioned.

     

    BUT as I wrote before Then MTS support line provide me procedure of fixing message center number. Same way as you did. Even I can see  correct messaging center number (+79168999100 for MTS Russia) after that I still can't send SMS.

     

    Dear Imobl,

     

    Sure when you check in Settings=>General=>Carrier you see local GSM carrier name. Actually in Russia it was "MTS", in roaming now it is "KZ KCELL" (GSM operator in Kazakhstan).

     

     

    Regarding problem: To me it seams that programmer writing iOS 6 code in "Sprint" version does not check the value in settings. He just have the Sprint messaging center number in code.

     

    For my understanding It is not a "lock behavior" in any form. Locked phone shouldnot allow GSM radio come up and work for main services. It just a bug for my understanding.

     

    /Ilgar

  • Ethmoid Level 6 Level 6

    There are no developers here - it is a user to user forum so you need to send your feedback directly to Apple.

  • Pavel Yolshin Level 1 Level 1

    Would you please give us a direct link to Apple developers’ resource?

  • michael.vietnam Level 1 Level 1

    Same here in Vietnam, everything works fine except sending SMS, no problem with the local carrier Viettel

    IronMan 2000 got the point, I think also it's an iOS problem and we need Apple and/or Sprint action fast, if they can not they shouldn't sell full price this model to people who specified the way they want to use it and need to find a solution, we all have our receipt mentionned the model/ the price ... I have send it already to Apple support but for the moment no answer.

    They should action fast because "no capabilities of sending SMS for the iPhone 5 A1429  on GSM network" is really a bad joke and internet media love that

  • AppleStarBR Level 1 Level 1

    If the iPhone were locked, nothing would work on the phone. But calls, inbound SMSs, 3G, MMS, Visual Voice Mail - EVERYTHING works but the SMS sending...

  • AppleStarBR Level 1 Level 1

    Pavel, IronMan, renatofromsorocaba, Michael - please contact Support @ Apple and submit a report about what's going on. I've just called them (and the conversation was great) - please submit the issue there. They had no clue this was an issue, and more the reports coming in, more urgent this matter will be considered.

  • Pavel Yolshin Level 1 Level 1

    AppleStarBR, since I am in Russia now I can't schedule a call with support - they don't call Russian numbers. Is there any other way to contact support?

  • AppleStarBR Level 1 Level 1

    Pavel Yolshin, hmm... I really don't know. You may create a U.S. number through Skype and get the contact done. What do you think?

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