Pavel Yolshin

Q: iPhone 5 bought in the USA does not send text messages in Russian networks

When I was buying it in an American Apple Store the salesperson said that it will work fine with European, Russian and any other sim-cards. But in practice I have problems with sending SMS (voice calls, 3G and receiving messages work perfectly). Perhaps I should change the number of SMS center? Is there any way to do it?

iPhone 5, iOS 6

Posted on Sep 24, 2012 10:33 PM

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Q: iPhone 5 bought in the USA does not send text messages in Russian networks

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  • by Ekimalito,

    Ekimalito Ekimalito Oct 24, 2012 7:25 AM in response to Pavel Yolshin
    Level 1 (5 points)
    Oct 24, 2012 7:25 AM in response to Pavel Yolshin

    I am a reseller of Apple devices and I got a small batch of Sprint phones unlocked for international use. Out of those 12 phones about 3 or 4 came with this SMS issue. However, other devices I personally tested were able to send and receive SMS no problem. As of right now I have a case being worked on. Apple contacted me after they read a message I sent to the big players. After about 2 days of my email they contacted me and told me to do some testing on the device which didn't fix the issue. After that they made me install the iPhone configuration utility on my Mac so I could send them the error logs when I attempted to send SMS from my phone. They said they'd reach up to me in a little while because the Engineering Dept. had to check those logs and see of they could figure something out.

     

    I think this is an issue that's currently being worked on. It surprised me Apple told someone here that this problem is an intended limitation on Sprint phones. It even scares me a **** of a lot because I have to answer to my customers about this. The only way for us to change this is by bombing the emails of the big players so they can work something out for us.

     

    Use the emails above and use email subjects with uppercase and exclamation signs and such.. They receive tons of emails and they will just mix them up with the rest if we don't distinguish ourselves from the rest.

     

    <Edited By Host>

  • by Avi India,

    Avi India Avi India Oct 24, 2012 7:01 AM in response to Ekimalito
    Level 1 (0 points)
    Oct 24, 2012 7:01 AM in response to Ekimalito

    i already did that earlier today and strangely enough after 3 weeks of purchasing the iphone i got a survey request....lets hope that this really works!

  • by omer78,

    omer78 omer78 Oct 25, 2012 4:05 PM in response to idanfromramat gan
    Level 1 (0 points)
    Oct 25, 2012 4:05 PM in response to idanfromramat gan

    hi idan, im having the same issue with this iphone.

    purcahsed in apple store in 5th avanue NY, got it in israel with cellcom, phone cant send text !!

    if you want to talk maybe we can figure aout what to do together....

     

    omer

  • by Avi India,

    Avi India Avi India Oct 30, 2012 4:20 AM in response to omer78
    Level 1 (0 points)
    Oct 30, 2012 4:20 AM in response to omer78

    hey guyssssssssss!!! GREAT NEWS....my phone was unlocked as well

     

    i can finally send messages, and imessages.........

     

    when i did the restore i did get the congratulations message that your iphone has been unlocked :-)

     

    Congratulations.jpg

     

    dont loose faith guys......apple will resolve your issues as well! APPLE DOES CARE!!!!

     

    all the best to you guys.

  • by Ashwath Narayan,

    Ashwath Narayan Ashwath Narayan Oct 30, 2012 6:14 AM in response to Avi India
    Level 1 (0 points)
    Oct 30, 2012 6:14 AM in response to Avi India

    Great news Avi!!! Congratulations. Did you try the restore Randomly or did Apple ask you to do so ?

  • by Avi India,

    Avi India Avi India Oct 30, 2012 7:33 AM in response to Ashwath Narayan
    Level 1 (0 points)
    Oct 30, 2012 7:33 AM in response to Ashwath Narayan

    Hey ashwath.....this in sequence of process that follows after apple got in touch with me, so to answer your question, apple asked me to do it after they did whatever they have to do at their end.

  • by Ashwath Narayan,

    Ashwath Narayan Ashwath Narayan Oct 30, 2012 8:51 AM in response to Avi India
    Level 1 (0 points)
    Oct 30, 2012 8:51 AM in response to Avi India

    Hi Avi....I am totally confused...I did call Apple now and referred your case number too...Sorry for using it without your knowledge...What they said was different...

     

    <Personal Information Edited By Host>

  • by Ekimalito,

    Ekimalito Ekimalito Oct 30, 2012 8:46 AM in response to Pavel Yolshin
    Level 1 (5 points)
    Oct 30, 2012 8:46 AM in response to Pavel Yolshin

    Apple was able to solve this for me as well. Turns out its a problem on their activation server with the network profile provided to Sprint International Unlocked iPhones. I just switched sim cards and my SMS's started working again. A guy named Mike who happens to be pretty high in the company called me and made a senior advisor call me to explain further and run some tests on the device. After I did they said they'd contact me and voila I switched sim cards and the phone started working just fine.

     

    I don't know of they'll be able to release a fix for this issue or just fix the problem on ther servers which seem to be the ones messing evrything up.

     

    Good luck to everybody else

     

    <Edited By Host>

  • by Avi India,

    Avi India Avi India Oct 30, 2012 8:44 AM in response to Ekimalito
    Level 1 (0 points)
    Oct 30, 2012 8:44 AM in response to Ekimalito

    True buddy, ashwath as discussed you may want to follow the above prescribed mode as it seems to be the tried and tested method which seems to have done the trick.

     

    None the less, THIS WILL BE SOLVED!

  • by Ashwath Narayan,

    Ashwath Narayan Ashwath Narayan Oct 30, 2012 8:51 AM in response to Avi India
    Level 1 (0 points)
    Oct 30, 2012 8:51 AM in response to Avi India

    Guys, please tell me the person to reach out to who makes the difference.

  • by Ashwath Narayan,

    Ashwath Narayan Ashwath Narayan Oct 30, 2012 9:01 AM in response to Ekimalito
    Level 1 (0 points)
    Oct 30, 2012 9:01 AM in response to Ekimalito

    Ekimalito, Would you please give me the email address of Mike who helped you get things resolved ?

  • by Avi India,

    Avi India Avi India Oct 30, 2012 9:26 AM in response to Ashwath Narayan
    Level 1 (0 points)
    Oct 30, 2012 9:26 AM in response to Ashwath Narayan

    Buddy I guess in most cases it's the other way around, apple contacted us after reading our mails, so I don't know if jumping the protocol may work, but ya, if you have a case I'd already it may help.

     

    In India the two cases that were solved, Prasad n me were contacted by apple support in Ireland, so if you followed protocol then it's only a matter of time that someone contacts you!

     

    Best of luck buddy

  • by Ekimalito,

    Ekimalito Ekimalito Oct 31, 2012 2:15 PM in response to Pavel Yolshin
    Level 1 (5 points)
    Oct 31, 2012 2:15 PM in response to Pavel Yolshin

    Ok, so here's the deal. Turns out I just spoke to someone high at Apple. THis person took some time to explain to me that the reason these devices are having this problem with SMS is because Sprint decided to allow limited functionality of the device when used on GSM Networks while the device is still under contract.

     

     

    He went on to explain that these devices are meant to be used on Sprint's CDMA network, not any other network. He said that provisioning files that are given to your phone at the moment of activation come straight from Sprint's billing system and that phones that were subsidized by Sprint will not fully work on different networks even if they are unlocked.

     

     

    They fixed one of my phones that wasn't sending SMS properly by changing something on the phone's profile but they said they couldn't fix my wife's because I needed to provide proof of purchase showing I paid full price at an Authorized Apple Reseller. So go figure... this is intentionally done by our greedy Telcos... I don't know what to do now.

     

     

    Hope this helps...

  • by Ian Cheong,

    Ian Cheong Ian Cheong Oct 31, 2012 11:05 PM in response to Pavel Yolshin
    Level 1 (34 points)
    Oct 31, 2012 11:05 PM in response to Pavel Yolshin

    iphone 5 bought in australia from vodafone not working in UAE (abu dhabi). partner's iphone 4 on vodafone works fine. mine will receive sms but not send sms nor make calls. presume it is iphone 5 network compatibility problem.

  • by alisina,

    alisina alisina Nov 1, 2012 4:05 AM in response to Pavel Yolshin
    Level 1 (15 points)
    Nov 1, 2012 4:05 AM in response to Pavel Yolshin

    it happens fo the lock iphones wich is unlocked with sprint or ...   and i see some that theyre imei starts with 99 . as i heard the next ios will help. if it doesnt you have to change your iphone

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