RandomVillain

Q: Apple TV Death after update?

Seen quite a few people with this problem. After the update the light just blinks. After unplugging ethernet, it can't find router. Some people reset the router and said that worked. Others restored by plugging into iTunes and got it working. I did all of the above multiple times, still death. Going to have to take it into the Apple Store tomorrow I guess. Unless another update comes that fixes this.

 

Also the weird part, I know it's under warranty since it isn't even a year old, but I went to check the serial number and Apple said the serial number wasn't found.

Posted on Sep 25, 2012 12:29 AM

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Q: Apple TV Death after update?

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  • by Himself,

    Himself Himself Jan 31, 2013 7:48 AM in response to ishujaat
    Level 1 (0 points)
    Jan 31, 2013 7:48 AM in response to ishujaat

    The latest ios update (AppleTV2,1_5.2) bricked my ATV2 - I tried everything to no avail and then I found Apple Configurator a free download from the App Store, it's actually intended for schools/businesses with multiple install needs but it solved my problem.

  • by RansonM,

    RansonM RansonM Jan 31, 2013 11:28 AM in response to Himself
    Level 1 (0 points)
    Jan 31, 2013 11:28 AM in response to Himself

    Can you explain how did you get your apple tv working. I have a apple tv 3 & it cant search nor connect to any wifi network. Need your help if poss. Thanks in advance. Kindly show how to set the apple tv with that software. :-(

  • by dchao99,

    dchao99 dchao99 Jan 31, 2013 12:09 PM in response to RansonM
    Level 4 (2,059 points)
    Jan 31, 2013 12:09 PM in response to RansonM

    One of the previous updates killed the WiFi connection on my ATV3 too.  There is no solution, take it back to Apple Store and get a replacement.

  • by deBare,

    deBare deBare Jan 31, 2013 12:16 PM in response to Himself
    Level 1 (0 points)
    Jan 31, 2013 12:16 PM in response to Himself

    How did Apple Configurator help solve the problem if the ATV2 was dead? More details would be appreciated. Thx

  • by Himself,

    Himself Himself Feb 1, 2013 1:29 AM in response to deBare
    Level 1 (0 points)
    Feb 1, 2013 1:29 AM in response to deBare

    You connect the ATV2 to your desk/laptop with a micro USB connector, I found one on eBay for £1.60 postage free. Once the ATV is connected the Apple Configurator app will 'see' it.

  • by davidalanwilson,

    davidalanwilson davidalanwilson Feb 3, 2013 2:15 PM in response to skyluc
    Level 1 (0 points)
    Feb 3, 2013 2:15 PM in response to skyluc

    Neither stylus, or anyone that has paid good money, should have to downgrade for functional operation.   I have an Ipad2 and ATV2. I see that the most recent update tweaks issues with Fandango tickets and SIRI purchases.  I paid good money for these products, and I would think that apple would worry about its current hardware issues before someone buying MOVIE TICKETS. 

     

    And they wonder why Samsung has taken over the app market, and why I prefer an Android over Iphone5.  At this pace, I will not be getting the IPad4. 

     

    I suppose I will downgrade.   Very disappointing. 

  • by Himself,

    Himself Himself Feb 3, 2013 2:24 PM in response to deBare
    Level 1 (0 points)
    Feb 3, 2013 2:24 PM in response to deBare

    It was not stated that the ATV was dead but 'bricked' ie non functioning.

  • by davidalanwilson,

    davidalanwilson davidalanwilson Feb 3, 2013 5:52 PM in response to RandomVillain
    Level 1 (0 points)
    Feb 3, 2013 5:52 PM in response to RandomVillain

    Whether it's "dead". "bricked",. or not performing as an update should, effectlvely deteriotating customer satisfaction, , ATV, or in my case, ATV 2, is not working after the last two upgrades. 

    Here is an idea - let's blame the customers, as they did with IPhone 4 reception

     

    As an aside, my downgrade and restoring ver. 5.02 has corrected the "death" in my mirroring ability.  I should not have had to do this, with my $90 ATV, $700 IPad2, to work with my 1080P TV for courtroom presentation.  But as long as some person MIGHT by tickets from Fandango, rather than use a debit card at the movie theater he was going to anyway, then all is well, I suppose. 

  • by upsetapple33,

    upsetapple33 upsetapple33 Feb 6, 2013 9:42 PM in response to RandomVillain
    Level 1 (0 points)
    Feb 6, 2013 9:42 PM in response to RandomVillain

    Upgraded to 5.1 over wifi, it did not brick my device or disable my wifi like others report but I was not able to access iTunes through the ATV2 to stream purchased content.  Working on the downgrade now.  For PC users out there, holding down the "Alt" key and pressing restore did not work for me.  On my PC for some reason holding the "Shift" key and pressing restore did the trick.  So frustrating that we all had to go through this for a routine update. 

  • by fungirls,

    fungirls fungirls Feb 9, 2013 7:24 AM in response to RansonM
    Level 1 (0 points)
    Feb 9, 2013 7:24 AM in response to RansonM

    Several people have already replied about this issue, but I fixed my bricked ATV by connecting the ATV via micro USB (came with original Kindle) to my MacBook Pro and restored the original settings through iTunes. Took 8 minutes and the ATV was good as new.

  • by Thomas Crowley1,

    Thomas Crowley1 Thomas Crowley1 Feb 10, 2013 9:38 AM in response to RandomVillain
    Level 1 (15 points)
    Feb 10, 2013 9:38 AM in response to RandomVillain

    Has Apple acknowledged this problem yet?  Indicated they are working on a solution?

  • by Drew Lutes,

    Drew Lutes Drew Lutes Feb 19, 2013 10:11 AM in response to fungirls
    Level 1 (5 points)
    Feb 19, 2013 10:11 AM in response to fungirls

    I called Apple Care and they walked me through resetting and restoring over wifi, neither worked so it was suggested that I try the USB connection to a Mac restoring solution. But I didn't have one of the micro USB cables.

     

    The support guy suggested that I had a network issue, that there was a port for Apple TV needed that the device wasn't seeing. So I rebooted my modem and wifi router and tried the restore over wifi once again and this time it worked. So maybe there are new network port settings required with the new update? Or maybe some other network issue I'm unaware of. Network systems are a mystery to me.

  • by FlexiDan,

    FlexiDan FlexiDan Feb 19, 2013 8:51 PM in response to Drew Lutes
    Level 1 (4 points)
    iPhone
    Feb 19, 2013 8:51 PM in response to Drew Lutes

    Excellent! This worked for me - my ATV2 was rebooting every couple of minutes after updating to 5.2 and I couldn't restore it because it kept rebooting while it was preparing to restore. After reading this post I unplugged my router, ATV and modem and reconnected them, then tried to restore again. This time it worked. So far everything seems to be working as it should. Thanks, Drew! You saved me either buying a new micro USB cable or traipsing dorm to the apple store.

  • by CapturedMoments,

    CapturedMoments CapturedMoments Feb 23, 2013 4:34 PM in response to RandomVillain
    Level 1 (0 points)
    Feb 23, 2013 4:34 PM in response to RandomVillain

    Apple deserve a good swift kick in the pants for this debacle! The original post on this issue was back in Spetember.....it's now nearly March and they have done nothing to fix this nor answer the issue themselves. SHAME SHAME SHAME Apple! Don't tell me the biggest tech company in the world doesn't have the resources to monitor these forums and fix problems that are clearly affecting many users. You take my money swiftly enough it's about time you fixed thinks just as swiftly!

  • by dchao99,

    dchao99 dchao99 Feb 24, 2013 1:45 AM in response to fungirls
    Level 4 (2,059 points)
    Feb 24, 2013 1:45 AM in response to fungirls

    Apple have fixed the problem with the latest firmware. However, if your ATV was bricked by the update, You should take your unit back to an Apple Store for an exchange.

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