On my Intel i-Mac with 10.6.8, when the apple software update tries to run, it stops saying that an unexpected error occurred and the updates could not be installed. I have tried to update this numberous times with the same result. Any suggestions on what I should do next?
Which exact update is it?
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
Which exact update is it?
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
Thank you. It is the Air Port Utility 5.6.1 update that is causing the problem. I slowly became aware how to install the updates individually, and this was the one that could not occur because of an unexpected error. I can certainly live without this update. My concern is that when we get around to updating to Mountain Lion, I don't want this piece of the puzzle to somehow then make a Mountain Lion update not possible.
When I booted from the original DVD, the disc repair script did not report that it fixed anything and it said that the hard drive was fine.
When I did the safe boot and repaired permissions, that took over an hour, as literally hundreds of files all required the same repair "ACL Found But Not Expected" So I don't know if this is somehow related to the Air Port problem. Do I have some sort of deeply lurking serious issue with the ACL thing that is going to torpedo my hard drive?
Again, thank you.
You can safely ignore those ACL errors, just means some time in the past you Migrated info from another OSX/UUID/User.
Does the Aiport Update still not work after all of that?
I just tried Airport again and it encountered the same error saying it could not install. Should I delete something as a way of working around this? Continued thanks.
That's a good idea and I just tried that. But the installation failed because of an unexpected error.
Open Console in Utilities, try installing again & see if we get any better clues.
| 10/12/12 2:56:15 PM | Installer[1012] | PackageKit: *** Missing bundle identifier: /Library/Receipts/vpn.pkg |
| 10/12/12 2:56:21 PM | Installer[1012] | <ZeroSliderSplitView: 0x10041d5b0>: the delegate <TargetSelectPage: 0x10041c3c0> was sent -splitView:resizeSubviewsWithOldSize: and left the subview frames in an inconsistent state: |
| 10/12/12 2:56:21 PM | Installer[1012] | Split view bounds: {{0, 0}, {402, 104}} |
| 10/12/12 2:56:21 PM | Installer[1012] | Subview frame: {{0, 0}, {0, 32}} |
| 10/12/12 2:56:21 PM | Installer[1012] | Subview frame: {{0, 0}, {402, 104}} |
| 10/12/12 2:56:21 PM | Installer[1012] | The outer edges of the subview frames are supposed to line up with the split view's bounds' edges. NSSplitView is working around the problem, perhaps at the cost of more redrawing. (This message is only logged once per NSSplitView.) |
| 10/12/12 2:56:35 PM | Installer[1012] | The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. |
Thanks. This is what Colsole says after I tried to install it again. I've been busy so I didn't have chance to get back to you.
I was having the exact same problem, iMac running 10.6.8, software update shows updates but gives the "unexpected error" while updating. Mine started with a printer update (Canon, which was the only update at the time) so I figured it was just a bad update and didn't think much of it. Then I got the update for the new iTunes (11) as well and then it gave me the error for that also. I tried repairing permissions while booting with the Leopard disk as well as in safe boot but I found that I could verify and repair and it would say it was successful, But as soon as I rebooted and tried again it would need to be repaired again.
What solved my problem was I downloaded and updated to Mountain Lion. Now everything is working smoothly.
hope this helps
UNEXPECTED ERROR DURING SOFTWARE UPDATE
