4 Replies Latest reply: Nov 24, 2012 11:24 AM by elizabethfromharvest
MaxDog 15 Level 1 Level 1 (0 points)

I forgot my Security question


iOS 6
  • 1. Re: Security questions
    HACKINT0SH Level 5 Level 5 (5,755 points)

    Check the AppleCare number for your country here:

    http://support.apple.com/kb/HE57

     

     

    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • 2. Re: Security questions
    ib-es Level 1 Level 1 (0 points)

    VELSKUD,

     

    Your method worked! 

     

    Because I can not remember my answers to the security questions that was asked on Itunes and I haven't  been able to purchase any tunes with my $136.00 in credit for weeks, there is a way to resolved the problem, that is for me.  I turned on Itunes and went into "Account" and added a credit card and then I updated.  I then tried purchasing and it worked!  It will bypass the security questions. Then I went back into my "Account" and deleted the credit card and the security question box never appeared again.  Hope this helps others, it did for me.  Good luck!

  • 3. Re: Security questions
    Velskud Level 3 Level 3 (545 points)

    Usually you will need to contact iTunes store support but this workaround may help:

     

    -On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.

     

    - Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner

     

    - Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.

     

    - At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

  • 4. Re: Security questions
    elizabethfromharvest Level 1 Level 1 (0 points)

    The work around did it for me, but you can try to get help from apple if you don't mind being on hold for OVER 30 MINUTES. Has anyone been helped this way?