DVD Player 5.6.1 broken

Question

DVD Player 5.6.1 broken

I've just tried to play a DVD on my new MacBook Air. I'm using the apple 'MacBook Air SuperDrive' external dvd drive plugged directly into my laptop USB socket. When I insert a DVD - I've tried several - the DVD player launches, then immediately crashes. If I launch the player first it is fine until I insert the DVD, then it crashes. I can view the contents of the DVD using finder so I assume that the drive is working correctly and that the DVDs are fine.

The problem report is always the same. Am I doing something wrong? If this is a bug its a pretty obvious one - surely it would have been picked up by Apple's QA? Do I just wait for apple to fix their software?

Start of problem report is below. Because it is so long I've removed most of it as it is mostly stack traces. Near the bottom there is this line though: USB Device: MacBook Air SuperDrive, apple_vendor_id, 0x1500, 0x1a120000 / 4

:

Process: DVD Player [671]

Path: /Applications/DVD Player.app/Contents/MacOS/DVD Player

Identifier: com.apple.DVDPlayer

Version: 5.6 (5500.38.2)

Build Info: DVDPlayer-5500038002000000~1

Code Type: X86 (Native)

Parent Process: launchd [140]

User ID: 501

Date/Time: 2012-09-25 20:52:50.647 +0100

OS Version: Mac OS X 10.8.2 (12C54)

Report Version: 10

Interval Since Last Report: 1843 sec

Crashes Since Last Report: 9

Per-App Interval Since Last Report: 704 sec

Per-App Crashes Since Last Report: 9

Anonymous UUID: 6A2EB8A8-3E8E-A64C-4CF3-032510E7DBE3

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000000004c0

VM Regions Near 0x4c0:

--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/DVD Player.app/Contents/MacOS/DVD Player

VM_ALLOCATE 0000000000001000-00000000000e8000 [ 924K] ---/--- SM=NUL

MacBook Air (13-inch, Mid 2012), OS X Mountain Lion (10.8.2)

Posted on Sep 25, 2012 1:01 PM

Reply

Answer 1

Old Toad

Level 10

207,439 points

Sep 25, 2012 2:14 PM in response to Eric Bloodaxe

Is this the only DVD disc that causes DVD Player to crash? Is this a commercial DVD or one you or someone else created? Is there a second USB plug you can use on the Air?

Post the crash report lines for Thread 0.

OT

Reply

Answer 2

manilx

Level 1

1 points

Sep 26, 2012 2:33 AM in response to Eric Bloodaxe

Exactly the same here!!! Happens on each and every DVD I try to play, originals not burned.

Process:	DVD Player [1881]
Path:	/Applications/DVD Player.app/Contents/MacOS/DVD Player
Identifier:	com.apple.DVDPlayer
Version:	5.6 (5500.38.2)
Build Info:	DVDPlayer-5500038002000000~1
Code Type:	X86 (Native)

Parent Process: launchd [158]

User ID:

501

Date/Time:	2012-09-26 10:32:26.153 +0100
OS Version:	Mac OS X 10.8.2 (12C54)

Report Version: 10

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000000004c0

VM Regions Near 0x4c0:

--> __PAGEZERO	0000000000000000-0000000000001000 [	4K] ---/--- SM=NUL /Applications/DVD Player.app/Contents/MacOS/DVD Player
VM_ALLOCATE	0000000000001000-000000000007e000 [ 500K] ---/--- SM=NUL

Application Specific Information:

TF->from:1 to:0

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_c.dylib	0x926b75e0 strlen + 16
1 com.apple.CoreFoundation	0x9218ead2 CFStringCreateWithCString + 18
2 com.apple.framework.IOKit	0x979e02d5 MakeOneStringProp + 96
3 com.apple.dvdplayback	0x00467425 0x3bc000 + 701477
4 com.apple.dvdplayback	0x00467079 0x3bc000 + 700537
5 com.apple.dvdplayback	0x00466dbe 0x3bc000 + 699838
6 com.apple.dvdplayback	0x004869ea 0x3bc000 + 829930
7 com.apple.dvdplayback	0x004aab80 DVDOpenMediaVolume + 111
8 com.apple.DVDPlayer	0x0009daf5 0x7e000 + 129781
9 com.apple.DVDPlayer	0x0009aa50 0x7e000 + 117328
10 com.apple.DVDPlayer	0x0011ea7e 0x7e000 + 658046
11 com.apple.DVDPlayer	0x0011e061 0x7e000 + 655457
12 com.apple.DVDPlayer	0x0011e0a2 0x7e000 + 655522
13 com.apple.DVDPlayer	0x000e399f 0x7e000 + 416159
14 com.apple.DVDPlayer	0x000e3ed2 0x7e000 + 417490
15 com.apple.DVDPlayer	0x00090d5b 0x7e000 + 77147
16 com.apple.DVDPlayer	0x001266b9 0x7e000 + 689849
17 com.apple.DVDPlayer	0x0012600e 0x7e000 + 688142
18 com.apple.AE	0x9732e535 aeDispatchAppleEvent(AEDesc const, AEDesc, unsigned long, unsigned char*) + 331
19 com.apple.AE	0x973049de dispatchEventAndSendReply(AEDesc const, AEDesc) + 44
20 com.apple.AE	0x9730489d aeProcessAppleEvent + 318
21 com.apple.HIToolbox	0x99331e48 AEProcessAppleEvent + 100
22 com.apple.HIToolbox	0x9948b5dd AEProcessEvent + 172
23 com.apple.HIToolbox	0x9938c2c8 HIStdAppHandler::HandleEvent(OpaqueEventHandlerCallRef*, TCarbonEvent&) + 198
24 com.apple.HIToolbox	0x9938d2ba TEventHandler::EventHandler(OpaqueEventHandlerCallRef, OpaqueEventRef, void*) + 60
25 com.apple.HIToolbox	0x9947ab6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef, OpaqueEventRef, void, long ()(OpaqueEventHandlerCallRef, OpaqueEventRef, void*)) + 36
26 com.apple.HIToolbox	0x99302594 DispatchEventToHandlers(EventTargetRec, OpaqueEventRef, HandlerCallRec*) + 1343
27 com.apple.HIToolbox	0x99301980 SendEventToEventTargetInternal(OpaqueEventRef, OpaqueEventTargetRef, HandlerCallRec*) + 430
28 com.apple.HIToolbox	0x993017ca SendEventToEventTargetWithOptions + 94
29 com.apple.HIToolbox	0x99335b7e ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef, OpaqueEventRef, void*) + 3108
30 com.apple.HIToolbox	0x99302a3f DispatchEventToHandlers(EventTargetRec, OpaqueEventRef, HandlerCallRec*) + 2538
31 com.apple.HIToolbox	0x99301980 SendEventToEventTargetInternal(OpaqueEventRef, OpaqueEventTargetRef, HandlerCallRec*) + 430
32 com.apple.HIToolbox	0x99315855 SendEventToEventTarget + 88
33 com.apple.HIToolbox	0x9947a267 ToolboxEventDispatcher + 82
34 com.apple.HIToolbox	0x9947a129 RunApplicationEventLoop + 240
35 com.apple.DVDPlayer	0x000e88cd 0x7e000 + 436429
36 com.apple.DVDPlayer	0x00097cb5 0x7e000 + 105653
37 com.apple.DVDPlayer	0x00097c65 0x7e000 + 105573
38 libdyld.dylib	0x9396a725 start + 1

Reply

Answer 3

Sep 26, 2012 2:54 AM in response to manilx

Hi

Me just thinking - Not knowing !

What would happen if You

• Start a new User Account

• Log into this (Mac re-starts)

• Now start DVD-Player

• Insert Commercial DVD

Still doesn't play ?

• free space on Start-Up Hard Disk - How much ?

Yours Bengt W

Reply

Answer 4

Old Toad

Level 10

207,439 points

Sep 26, 2012 10:05 AM in response to manilx

If Bengt's suggestion still results in a crash run the Hardware test described here: Intel-based Macs: Using Apple Hardware Test

Reply

Answer 5

Sep 26, 2012 1:08 PM in response to Eric Bloodaxe

I am experience a similar crash - however this same DVD works fine in another Mac Book Pro just a year old.

Process:	DVD Player [1820]
Path:	/Applications/DVD Player.app/Contents/MacOS/DVD Player
Identifier:	com.apple.DVDPlayer
Version:	5.6 (5500.38.2)
Build Info:	DVDPlayer-5500038002000000~1
Code Type:	X86 (Native)

Parent Process: launchd [136]

User ID:

501

Date/Time:	2012-09-26 14:06:52.149 -0600
OS Version:	Mac OS X 10.8.2 (12C54)

Report Version: 10

Reply

Answer 6

Sep 26, 2012 1:22 PM in response to Eric Bloodaxe

Living in the UK I went to bed shortly after posting, woke up this morning and - there's lots of helpful responses. How nice!

Down to business.

Having been asked for the stack trace for Thread 0 I tried to reproduce the fault today... and I can't. Doesn't matter what I do, it works. Tried all the DVDs that failed last night - they're commercial DVDs not copies.

Plugged the drive in to both USB ports. Plugged my Apple monitor into the Thuderbolt port. Ran both laptop and monitor together - with the DVD Player displaying on one, then the other. Closed my laptop and just used the monitor. Plugged the DVD drive into the USB port on the montor. It all works perfectly. (And I'm impressed at how well).

The only explanation I have is that having posted last night I found another thread that suggested using the Mackintosh Disk Utility to check permissions. So I tried it. The tool did find some permissions problems which it fixed. At the time it didn't appear to have any effect on the DVD Player. It still crashed. What I had not done though was reboot after using the utility. So, my guess is that fixing the permissions and rebooting (shutting down and then trying to reproduce it this evening) did the trick.

I've no idea why this should work. It could be coincidence, but I no longer have a problem.

Perhaps manilx could try this and see what happens?

Thank you everyone for your help. Eric.

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Answer 7

Sep 26, 2012 1:36 PM in response to Eric Bloodaxe

I just fixed my issue - I inserted a store bought movie DVD (not one that I burned) and after it played for the first time, I then inserted the DVD that I had just burned and the player did not crash this time. Not sure why - perhaps the DVD Player had to initiate it's location setting with a valid DVD during the first time playing... either way, try that if you are still having issues.

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Answer 8

Sep 26, 2012 8:15 PM in response to Eric Bloodaxe

I'm having the same problem - almost brand new (as in: it was delivered last Friday from Apple) MacBook Pro, but it won't play a DVD. DVD player will start if no disk is inserted, but crashes whenever a DVD is inserted, the player crashes (just for the record, this happens with any DVD, and all are non-burned - straight from the store). The DVD mounts but won't play. Audio CDs play just fine.

I tried the "repair permissions and then restart" described above, but no soap.

Thanks

Reply

Answer 9

C.W.Bolt

Level 1

4 points

Sep 26, 2012 9:21 PM in response to Eric Bloodaxe

I just got my MBP W/ retina display last week. Also running the external USB Super Drive plugged into the USB3 port. Having the exact same problem. Every time I insert a DVD (regardless of the DVD), DVD Player (Version 5.6.1) opens and then "Quits unexpectedly" almost immediately.

I think it's safe to say that the newest versions of DVD Player have some serious bugs that need to be fixed. Either that or it's an OSx issue. Is anyone who is having this problem running anything besides Mountain Lion?

Hopefully this is something Apple can fix quickly with an update.

Reply

Answer 10

manilx

Level 1

1 points

Sep 26, 2012 11:47 PM in response to Eric Bloodaxe

I also repaired permissions, all were OK. I had done a reboot earlier so I didn't reboot.

But I managed to play one DVD. This is odd!

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Answer 11

Sep 27, 2012 12:24 AM in response to manilx

I have this exact same problem. Macbook Pro mid 2010. Clean install of MOuntain Lion. Then installed old copy of IDVD and the latest update. I ran disk utility to repair permissions but not joy yet...

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Answer 12

Sep 27, 2012 2:29 AM in response to scartacus

Did You run - Program Up-Date ?

Is iDVD in version 7.1.2 ?

Yours Bengt W

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Answer 13

Sep 27, 2012 3:03 AM in response to Bengt Wärleby

Yep, IDVD has got the latest software update installed. I called Applecare. We went through the usual checklist of fixing permissions, PRAM reset. The guy suggested it might be a hardware issue but I'm ruling that out as it's a brand new superdrive that burns IDVDs fine. He did admit that some people have been having problems with DVD player on Mountain Lion.

On his suggestion I downloaded VLC PLAYER. It doesn't crash the DVD like Apple DVD Player does, but it won't play DVDs either.

Hope they come up with a big fix fast...

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Answer 14

Sep 27, 2012 3:12 AM in response to scartacus

Am I totally lost ?

This is iDVD forum - reg iDVD (burning DVDs)

DVD-Player is a totally different application - handled in Mac OS forum I THINK ????

So is it

• DVD-Player that doesn't work

• iDVD

• Both of them

Yours a bit lost - Bengt W

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Answer 15

Sep 27, 2012 3:19 AM in response to Bengt Wärleby

IDVECTION_FAILURE at 0x00000000000004c0

IDVD seems to be working fine -- unless it's clashing with DVD player and causing the crash?

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