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HT5070: iTunes Store: Complete My Season frequently asked questions (FAQ)

Learn about iTunes Store: Complete My Season frequently asked questions (FAQ)

HT5070 I have downloaded a movie but I will play but no sound or picture.

221 Views 1 Reply Latest reply: Sep 25, 2012 5:30 PM by b noir RSS
Bobstarinoz Calculating status...
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Sep 25, 2012 4:13 PM

I have downloaded a movie from iTunes and it has registered in the video box . When I come to watch it I get a blank screen,?

Any ideas how to fix it?

  • b noir Level 9 Level 9 (71,990 points)

    I'd report the problem to the iTunes Store. 

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

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