HT204621: Troubleshooting wireless mouse and keyboard issues

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Turtles4u
Level 1 (0 points)

Q: My mouse won't pair or connect. I have chaanged batteries and it still won't work.

It is a wireless mouse.  I wonder if it's just defected.  If it is I have no idea how to get a new one since my warranty is still good.

Posted on Sep 25, 2012 6:04 PM

by J.K. ROFLing,Solvedanswer
J.K. ROFLing J.K. ROFLing
Level 4 (1,220 points)
A:

This happens to me every once in a while, usually when the mouse has been taken out of range of the computer or changing the batteries.

 

Try going to the Bluetooth preferences and unpair and repair the mouse. I will occasionally have to repair it a couple of times.

 

If that doesn't work, then go to the Finder. Option click on the "Go" menu and select Library>Preferences and delete the Bluetooth prefs. Then re-pair your mouse.

 

If that doesn't work, go to the Finder, "Go" menu and select "Computer". Then in the Finder window, HD>Library>Preferences and remove com.apple.Bluetooth.plist. Then re-pair your mouse.

 

<sorry about the initial error in my post.>

 

Message was edited by: J.K. ROFLing

Posted on Oct 3, 2012 7:31 AM

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Turtles4u

Q: My mouse won't pair or connect. I have chaanged batteries and it still won't work.

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  • Helpful answers

  • by Barry Hemphill,

    Barry Hemphill Barry Hemphill Sep 27, 2012 4:06 AM in response to Turtles4u
    Level 8 (38,001 points)
    Peripherals
    Sep 27, 2012 4:06 AM in response to Turtles4u

    Hello:

     

    Did the mouse ever connect?  Was the mouse connected to another device?

     

    Barry

  • by J.K. ROFLing,Solvedanswer

    J.K. ROFLing J.K. ROFLing Oct 3, 2012 7:31 AM in response to Turtles4u
    Level 4 (1,220 points)
    Oct 3, 2012 7:31 AM in response to Turtles4u

    This happens to me every once in a while, usually when the mouse has been taken out of range of the computer or changing the batteries.

     

    Try going to the Bluetooth preferences and unpair and repair the mouse. I will occasionally have to repair it a couple of times.

     

    If that doesn't work, then go to the Finder. Option click on the "Go" menu and select Library>Preferences and delete the Bluetooth prefs. Then re-pair your mouse.

     

    If that doesn't work, go to the Finder, "Go" menu and select "Computer". Then in the Finder window, HD>Library>Preferences and remove com.apple.Bluetooth.plist. Then re-pair your mouse.

     

    <sorry about the initial error in my post.>

     

    Message was edited by: J.K. ROFLing

  • by Turtles4u,

    Turtles4u Turtles4u Oct 11, 2012 11:03 AM in response to Turtles4u
    Level 1 (0 points)
    Oct 11, 2012 11:03 AM in response to Turtles4u

    Thank you so much.  I know I had tried going to Bluetooth preferences before but it never worked until today! Go figure!!

     

    I appreciate your comment though because it made me try it again.

  • by bahareh62,

    bahareh62 bahareh62 Sep 20, 2015 10:42 PM in response to J.K. ROFLing
    Level 1 (5 points)
    Sep 20, 2015 10:42 PM in response to J.K. ROFLing

    it is not work for me

     

    my mouse connect to other laptop but not pair with my macbook it was paired before

     

    help me how can i fix it?