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User profile for user: Ninetales
Ninetales Author
User level: Level 1
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iPhone froze while updating to iOS6. Not being recognized on PC.

I tried updating to iOS6 on my iPhone 4 today. I plugged it into my computer and started the update, but at the end an error message came up. I clicked OK, but then iTunes stopped recognizing my iPhone.

I first unplugged it and then plugged it back in, but nothing happened. Then I restarted my computer, but it still doesn't recognize when it's connected.

The phone itself is just the screen with the USB cable pointing to the iTunes logo. Manually shutting it off doesn't help.


Any ideas?

iPhone 4

Posted on Sep 25, 2012 8:34 PM

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6 replies
User profile for user: kh7
kh7
User level: Level 1
0 points

Oct 2, 2012 5:56 PM in response to Ninetales

Press the home button while connecting it to your computer, this will activate recovery mode. Whatever data you had on your phone will be lost, but it will restore it to the last time you backed up your phone. It still had to download the iOS6 so it took 2 hours to download the software before I was able to fully use my phone again.

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User profile for user: JessicaEmily20
JessicaEmily20
User level: Level 1
0 points

Oct 3, 2012 12:52 PM in response to Ninetales

This has happened to me too! Whatever I do isnt working! Have phoned Apple 3 times and each assistant has given me something new to do and none of them worked! So frustrating!

The help the support website gives is useful, and what they go through with you anyway. Other than that I was advised to try a new cable or USB port or try another computer to restore it on and then 'back it up from restore' on my computer after..

Hope one of these helps you guys! They were no good to me but you never know!!

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iPhone froze while updating to iOS6. Not being recognized on PC.

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