6 Replies Latest reply: Feb 2, 2013 1:16 PM by Grovester49
Ninetales Level 1 (0 points)

I tried updating to iOS6 on my iPhone 4 today. I plugged it into my computer and started the update, but at the end an error message came up. I clicked OK, but then iTunes stopped recognizing my iPhone.

I first unplugged it and then plugged it back in, but nothing happened. Then I restarted my computer, but it still doesn't recognize when it's connected.

The phone itself is just the screen with the USB cable pointing to the iTunes logo. Manually shutting it off doesn't help.


Any ideas?

iPhone 4
  • kh7 Level 1 (0 points)

    Happened to me at exactly the same time.

  • Juliebee32 Level 1 (0 points)

    I am having the same issue.  Anything that has resolved this?

  • kh7 Level 1 (0 points)

    Press the home button while connecting it to your computer, this will activate recovery mode.  Whatever data you had on your phone will be lost, but it will restore it to the last time you backed up your phone.  It still had to download the iOS6 so it took 2 hours to download the software before I was able to fully use my phone again.

  • JessicaEmily20 Level 1 (0 points)

    This has happened to me too! Whatever I do isnt working! Have phoned Apple 3 times and each assistant has given me something new to do and none of them worked! So frustrating!

    The help the support website gives is useful, and what they go through with you anyway. Other than that I was advised to try a new cable or USB port or try another computer to restore it on and then 'back it up from restore' on my computer after..

    Hope one of these helps you guys! They were no good to me but you never know!!

  • Zumba Trazy Level 1 (0 points)

    I have the same exact problem and now I have tried what Jessica got from the support website and still no luck.

  • Grovester49 Level 1 (0 points)

    Check Utube.

    They have the answer to fix the problem