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TS4062: iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing

Learn about iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing

TS4062 Unable to sync over WiFi since iOS 6 update

6233 Views 13 Replies Latest reply: Mar 14, 2013 2:07 PM by Maz K RSS
edith1966 Calculating status...
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Sep 26, 2012 12:04 AM

Ever since I updated to iOS 6, I am unable to sync my iphone over WiFi. It worked fine before... Anyone else having this issue? Any help is appreciated. Thanks!

iPhone 4S, iOS 6
  • thatch001 Calculating status...
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    Sep 26, 2012 1:55 AM (in response to edith1966)

    @edith1966 - I had the same problem when I updated my 4S to iOS 6 and after many hours of troubleshooting I found a resolution; the steps below will detail this:

     

    1. Connect your iDevice to your PC/Mac via the USB Cable and open iTunes

    2. Scroll to the bottom of the summary page of your iDevice and remove the TICK from ' Sync over WiFi ' Box

    3. Click Apply and close iTunes and restart your PC / Mac ( NOTE: Leave your iDevice plugged in )

    4. Once restarted, open iTunes again, click on your iDevice under devices in the left hand pane of your iTunes window and select ' Summary ' at the top of iTunes

    5. Scroll to the bottom of the summary page and place a tick in the ' Sync over WiFi ' box, click apply again

    6. Close iTunes, and restart your PC/Mac

    7. Also restart your iDevice ( no data or settings etc are lost ) by holding down both the Lock Button and Home Button until the White Apple appears on screen

    8. Once restarted, open iTunes and then on your iDevice goto Settings - General - iTunes WiFi Sync

    9. If the Sync Now button is highlighed you can unplug the cable from your phone and hit Sync Now

     

    These are the steps that I found worked for me. I hope they help you also.

  • shootsy Level 1 Level 1 (0 points)
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    Sep 26, 2012 2:57 PM (in response to thatch001)

    Same issue. Steps not working for me unfortunately. Keeps hanging at "Looking for..."

  • Tony Burch Calculating status...
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    Sep 27, 2012 5:54 AM (in response to thatch001)

    Thanks, that fixed my problem, where either looking for,or attempting to sync, the iPhone knocked out the Wifi connection to my Time Capsule (Airport Base Station), making iTunes unusable.

     

    I followed your steps, but also needed to reboot the Time Capsule, and it worked!

     

    Interestingly, my iPad can now 'not be found' at all, so I guess I have to do the same with that one!

  • Bill Poulos Calculating status...
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    Sep 27, 2012 7:16 PM (in response to edith1966)

    The iTunes on my MacBook Pro 17 (Mountain Lion) would not sync with my iPad 3 and iPhone GS, both with IOS 6.  Worked fine prior to the OS & IOS upgreade.


    Today, I took my MBP, iPhone 3GS, and iPad 3 to the Apple store to try syncing at that location.  I was unable to sync in the Apple store. I spent 30 minutes with technical support at the Genius Bar, but he was unable to make the syncing work properly.  It will only sync using a USB cable.  It will not sync in wireless mode.  The strange part is that wireless syncing will occur occasionally.  The mobile devices will mount properly in the iTunes Devices menu approximately 1 out of every 15-20 attempts.


    The Genius Bar technician finally consulted with other technicians "in the back" and was informed that the problem I was having was an IOS 6/Mountain Lion "emerging issue" that would be addressed in a future update.


    I checked the Apple support site to discover that hundreds of other Apple customers are having the same problem. 

  • lilbeet Calculating status...

    Had the same problem.  Thru trial and error (Apple no help), here is what works for me.  First try this: (1) uninstall itunes (2) restart computer (3) reinstall itunes.  If itunes still doesn't see the iphone, thry this variation: (1) same steps as before, except this time, before reinstalling itunes, turn off the iphone (2) then, after reinstalling itunes, turn iphone on.  I've had to do this several times since upgrading to IO6, so there must be a glitch somewher.

  • Daniel Rizzuto Calculating status...
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    Oct 7, 2012 10:09 PM (in response to lilbeet)

    That worked for me!!

     

    Thanks, Thatch!

  • NDKozo Calculating status...
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    Oct 8, 2012 10:13 AM (in response to edith1966)

    My problem is that I can sync my iPad from my PC - it shows up in iTunes, but I cannot sync it from the iPad.

    (the Sync Now is greyed out).

  • lilbeet Level 1 Level 1 (0 points)
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    Oct 11, 2012 4:33 PM (in response to edith1966)

    I solved the problem thru trial and error.  The easiest solution is to turn off the iPhone before starting iTunes; then, turn on the phone after starting iTunes, and wait a few seconds.  If that doesn't work, try uninstalling iTunes, turning off the phone, reinstalling iTunes, then turning on the phone.  Both have worked for me.

  • uberzack Level 1 Level 1 (0 points)
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    Oct 16, 2012 9:50 AM (in response to edith1966)

    Here is a good troubleshooting article from Apple on WiFi syncing at http://support.apple.com/kb/TS4062?viewlocale=en_US&locale=en_US

     

    I noticed that when the Sync Now button on my device, iPhone or iPad, is grey it is because they are not on the same WiFi network as the Mac or PC.  I had to change my devices to be on the same WiFi network as my Mac to resolve the problem (I have two WiFi networks in my home). 

     

    Not to be too obvious but it should be noted that WiFi sync does not work on 3G or 4G cell networks.  WiFi must be enabled on each device and on the same WiFi network.

     

    Hope this helps someone.

  • crispy2413 Calculating status...
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    Nov 10, 2012 4:48 PM (in response to edith1966)

    Worked for me!!!

    THX!!!

  • Maz K Level 1 Level 1 (0 points)

    Hi there,

     

    Great instructions and they worked for me BUT...

     

    Imagine having to go through that EVERY TIME YOU WANT TO WIFI SYNC your iPad...

     

    It's quicker to get a cable and plug it in.

     

    It worked yesterday but it didn't work a few hours later and it ain't working now. Don't fancy spending 10 minutes or so restarting this and that and checking this box and unchecking that. Give me a cable any time.

     

    Come on Apple, you've had long enough to look into this and fix and you still haven't got it sorted!

  • Maz K Level 1 Level 1 (0 points)
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    Mar 14, 2013 2:07 PM (in response to Maz K)

    Isn't surprising that when someone has a problem such as this, people suggest different solutions that work for them, some of them time-consuming, some of them time-consuming as well as not working all the time, some of them that have to be repeated each time you have the problem because it doesn't address the cause?

     

    There is a problem and NO AMOUNT of fiddling will solve it.

     

    The problem is inherent in iTunes - in the software and if a solution works once, by fluke, it ain't gonna work again, and again, and again.

     

    So we have to live with these silly little problems to nice features that Apple trumpets (such as WiFi sync) that DON'T WORK for everyone.

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