7 Replies Latest reply: Apr 8, 2013 5:03 AM by keith contarino
keith contarino Level 1 Level 1 (5 points)

Since installing Lion July 2011 every printer I have bought eventually displays "Printer Out Of Paper" message, usually within the first 4-6 weeks. Each printer was listed as being compatible with OS X 7.. Doesn't matter manufacturer or price. Canon Pixma has lasted the longest but I returned an HP for another PIXMA last week and within 4 days started getting the out of paper message. Of course, there's plenty of paper in the printer properly loaded. I can coax the thing to work by putting pressure on the end of the paper and pushing it towards the back of the machine. If history repeats itself, I have about two weeks before I'll be returning this one too.

 

Anyone have any ideas? None of the manufacturers websites have been helpful.

 

Thanks

 

keith


Mac OS X (10.7.4)
  • ShlomiL Level 3 Level 3 (710 points)

    Hi keith,

    May you tried using a different paper type?

    I would suspect a damaged media to cause such an issue for different devices,

    I personally use different printers with Lion and never faced similar issues.

     

    Hope that may help,

    Shlomi

  • keith contarino Level 1 Level 1 (5 points)

    Hi Shlomil

    Thanks for replying. I hve tried every paper imaginable. All work equally well. All eventually stop. Once I get the error message consistently, doesn't matter what paper's in the machine, it simply won't be seen and there's nothing i can do

    i want to install mt lion but have been having problems backing up my macbook with carbon copy cloner and then my lacie external hard drive died

  • ShlomiL Level 3 Level 3 (710 points)

    Thank you for clarifying Keith,

    As the same appear with different printers I would rather suspect any OS. media or envoirment related or any common cause..

     

    Try resetting the printing system and check if that may help:

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01371980&tmp_task=useCatego ry&cc=us&dlc=en&lc=en&product=3853829

    Once the printing system reset completes, click the plus sign and add the printer once again.

     

    If the same persist - if you use a USB try using a differnt USB cable, ensure it is no longer than 2-3m long and directly connected to your Mac, any network issue may also cause a such if yiu use the pritner thrugh the network.

     

    If there is no difference yes I would also recommend you to try using a different power source, make sure not to use any surge protector or power hub, try plugging the printer into a different power socket and check for any change.

     

    Hope that may help,

    Shlomi

  • keith contarino Level 1 Level 1 (5 points)

    Thanks and some good thoughts I haven't tried.

    Why not use a surge protector? I always have but will try that.

     

    I gave up trying wireless years ago. Only use USB and the cords are 3 feet. Have 4 of them. Problem happens with every one.

     

    will keep you posted and thanks again

  • keith contarino Level 1 Level 1 (5 points)

    Shlomil

    Thanks again for all your suggestions. Since last Oct I have tried an HP a Brother A Lexmark and have been through 2 more Pixmas. The last I shot out of frustration. The HP and Lexmark each lasted 48 hours before I got the dreaded Out Of  Paper message. I have reset the printing system numerous times. I have tried multiple types of paper and at least 5 short USB cords. I never try wireless. I have plugged the printers into the wall in 3 locations with and without surge protectors. The Brother lasted about a week. The Canon Pixma still lasts the longest but the last one about 3 weeks and there are no more. I have uninstalled every printer and reinstalled. I have been to Canon's website and made sure I had the latest drivers. I'm still using my Macbook 13.3" mid 2010 and running OS 10.7.5. I've had no other problems with Lion since 10.7.5 and the people at the Mac store suggested I NOT install Mountain Lion as my Macbook cannot take advantage of it's capabilities. Once the Out Of Paper Error comes on, game over. I could force feed the next to last Pixma for 3 or 4 days after the error came on but not the last printer. Won't print out of Word, won't print PDF files, won't print web pages. I used the printers mostly to print shipping labels bought either at USPS or through Paypal. The printers are inexpensive and pay for themselves within a month due to online shipping discounts. Once I get the error I reset the printing system, then reboot the printer and within 30 seconds Out Of Paper. This is costing me a fortune in postal fees not to mention aggravation. There is a $99 printer online at the Apple Store. Worth a try? Do you think Mt Lion would work better? I have a bootable backup Clone on CCC just in case. Willing to try most anything

    thanks

    keith

  • petermac87 Level 5 Level 5 (5,180 points)

    keith contarino wrote:

     

    Do you think Mt Lion would work better? I have a bootable backup Clone on CCC just in case. Willing to try most anything

    thanks

    keith

    Keith, running Mountain Lion successfully depends on the specs of your computer, if you would like to post them here, and then we can make recommendations.

     

    Cheers

     

    Pete

  • keith contarino Level 1 Level 1 (5 points)

    Hi Pete

    As I said, the good folks at the PeachMac store said not to but here are my specs. Wasn;t sure exactly what you wanted so if I omitted anything let me know.

    On a maybe happy note I bought a $79 HP and it installed wireless seamlessly!! First printer I have been able to get to be wireless so maybe my search is over. Still appreciate any advice.

     

    Thank you

    keith

     

     

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