Q: Cannot connect to the Itunes store after update

now I can't connect to the store.

Could you walk us through what happens (when you try to connect to the Store) in some more detail, please?

try resetting network settings

settings>general>reset> reset network settings

if that doesnt work try a backup and restore.

The bar on top keeps moving like it's going to connect but never does. It just keeps swirling around. No content ever comes up on the Store page

Many thanks.

With those symptoms, I'd try the following document:

Apple software on Windows: May see performance issues and blank iTunes Store

(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Okay ... what LSPs are showing up in the Winsock providers tab in Autoruns for you, danielle? (Precise names, please.)

No need to apologise.

10 are Internet Content Files

Okay ... do you have McAfee Family Protection installed on the PC?

If so, check to see if your McAfee Family Protection is currently blocking iTunes, as per the following McAfee document:

Using McAfee Family Protection Web Blocking

If iTunes is currently being blocked, unblock it.

Are you able to get through to the Store now?

On hold with verizon now since they put it on & I had no idea...

Okay ... let's hear what Verizon has to say. (But if no joy there, there's something else we can try afterwards.)

Don't cry yet.

We could try clearing the LSPs out using the command line, instead.

Let's try wiclee's instructions from the following post:

Re: i cannot connect to itunes on my laptop

Okay. Back-tracking to something you said earlier:

On hold with verizon now since they put it on & I had no idea...

Did you have other security software installed on the PC prior to the Verizon package being installed? If so, what did you have, and is it still installed?