I've uninstalled, re-installed iTunes on my computer using Firefox. I have Windows 7. I get the "you have successfully installed iTunes" message, but when I open iTunes, I get this error msg: 'iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes."
I can still play/listen to music, but can't burn CDs. Any ideas what I'm doing wrong? Error message won't say how or what was incorrect about the install.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)
Went to help>diagnostics>clicked "next" aaaand then got this pop-up:
"iTunes has stopped working. A problem cause the program to stop working correctly. Please close the program."
😟
Drat.
Okay ... try doing the diagnostics again, but this time with all four boxes unchecked. (There's something that shows up in the "minimal" diagnostics that might give us enough of a heads-up on the cause of the launch error message.)
success!
Microsoft Windows XP Service Pack 2 (Build 2600)
LENOVO 4180FD9
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 001AADD40E404D00
Current user is an administrator.
The current local date and time is 2012-09-26 17:10:32.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 4200M
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
🙂 perfect! The clue was there, too:
CD Driver Not Available
CD Driver DLL Not Available
With that one, I'd start with solution 3 from the following document:
"itunes was installed incorrectly"
