HT203345: iTunes: Downloading iTunes for Windows using Internet Explorer

Learn about iTunes: Downloading iTunes for Windows using Internet Explorer
On theLeftCoast
Level 1 (0 points)

Q: "itunes was installed incorrectly"

I've uninstalled, re-installed iTunes on my computer using Firefox. I have Windows 7. I get the "you have successfully installed iTunes" message, but when I open iTunes, I get this error msg: 'iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes."

 

I can still play/listen to music, but can't burn CDs. Any ideas what I'm doing wrong? Error message won't say how or what was incorrect about the install.

Posted on Sep 26, 2012 3:44 PM

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On theLeftCoast

Q: "itunes was installed incorrectly"

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  • Helpful answers

  • by b noir,

    b noir b noir Sep 26, 2012 3:52 PM in response to On theLeftCoast
    Level 9 (72,129 points)
    Sep 26, 2012 3:52 PM in response to On theLeftCoast

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

  • by On theLeftCoast,

    On theLeftCoast On theLeftCoast Sep 26, 2012 4:10 PM in response to b noir
    Level 1 (0 points)
    Sep 26, 2012 4:10 PM in response to b noir

    Went to help>diagnostics>clicked "next" aaaand then got this pop-up:

     

    "iTunes has stopped working. A problem cause the program to stop working correctly. Please close the program."

     

     

  • by b noir,

    b noir b noir Sep 26, 2012 4:13 PM in response to On theLeftCoast
    Level 9 (72,129 points)
    Sep 26, 2012 4:13 PM in response to On theLeftCoast

    Drat.

     

    Okay ... try doing the diagnostics again, but this time with all four boxes unchecked. (There's something that shows up in the "minimal" diagnostics that might give us enough of a heads-up on the cause of the launch error message.)

  • by On theLeftCoast,

    On theLeftCoast On theLeftCoast Sep 26, 2012 5:13 PM in response to b noir
    Level 1 (0 points)
    Sep 26, 2012 5:13 PM in response to b noir

    success!

     

    Microsoft Windows XP Service Pack 2 (Build 2600)

    LENOVO 4180FD9

    iTunes 10.7.0.21

    QuickTime not available

    FairPlay 2.2.19

    Apple Application Support 2.2.2

    iPod Updater Library 10.0d2

    CD Driver Not Available

    CD Driver DLL Not Available

    Apple Mobile Device 6.0.0.59

    Apple Mobile Device Driver 1.59.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    iTunes Serial Number 001AADD40E404D00

     

    Current user is an administrator.

    The current local date and time is 2012-09-26 17:10:32.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

    Video Display Information

     

    NVIDIA, NVIDIA NVS 4200M   

    Intel Corporation, Intel(R) HD Graphics Family

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    iPodService 10.7.0.21 (x64) is currently running.

    iTunesHelper 10.7.0.21 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

  • by b noir,

    b noir b noir Sep 26, 2012 5:17 PM in response to On theLeftCoast
    Level 9 (72,129 points)
    Sep 26, 2012 5:17 PM in response to On theLeftCoast

    perfect! The clue was there, too:

     

    CD Driver Not Available

    CD Driver DLL Not Available

     

    With that one, I'd start with solution 3 from the following document:

     

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install