5 Replies Latest reply: Nov 13, 2012 7:45 PM by foobot2012
tillsmerritt Level 1 Level 1 (0 points)

My iphone 4s will not sync to my windows pc with the latest version of itunes. I have tried plugging the phone into all 3 usb ports and i click sync and it says complete straight away but when i go onto my music on my iphone there is no music on it?

iPhone 4S, iOS 6
  • gail from maine Level 6 Level 6 (19,325 points)

    Hi tillsmerritt,


    Did you check your Music tab for the iPhone when it is connected to iTunes to make sure that the music you want sync'd is checked?



  • kskill Level 1 Level 1 (0 points)

    I have the same problem. My music tab is definitely selected.


    Any suggestions on how to fix?

  • gail from maine Level 6 Level 6 (19,325 points)

    Hi kskill,


    Try restarting iTunes and your iPhone. For iTunes, close the app and restart your computer. For your device, press down on the Home Key and teh Sleep key at the same time and hold them until the silver Apple appears (ignore the red slider bar).


    Once both have been restarted, try syncing again.


    If that doesn't work, go to the music tab and unselect all music and sync. Then re-select the music you want on your phone, and sync again.


    Hopefully one of these solutions will work for you!


    Good luck,



  • Cheeseheader Level 1 Level 1 (0 points)

    I'm running OSX 10.5.8 on my PowerBook, and after updating to IOS 6 on my iPhone 46, the phone wouldn't sync using iTunes. iTunes said it was up to date, but I didn't have 10.6.3, which is what the error message kept saying I needed. After fishing around on the Apple Web site, I found the version of iTunes I needed and that fixed the problem. Go to downloads and search for iTunes 10.6.3, if you're running an older version of OS X on your computer.

  • foobot2012 Level 1 Level 1 (0 points)



    If you're running Mountain Lion (Mac OS X 10.8), this is what worked for me:

    goto the support link:  http://support.apple.com/kb/HT1747?viewlocale=en_US&locale=en_US


    Note: If the mac tells you that you can't remove iTunes, you will have to do a "Get Info" on the iTunes application icon (command + "i", or right click on icon and select "Get Info") and change the "Sharing and Permissions:" (click on the lock at bottom right, enter your administrator password, then add adminstrator (use "+" sign on left) with "read & write" privilege for the "admin" name, so that you can remove iTunes prior to reinstalling it as described in the support link.  Make sure you follow the steps as described in the support link. (However, it is not necessary to delete everything from the trash, as described in the support link, at least prior to completing the re-install, in case you screw things up and want to go back to what you had).


    At least for me, when I reinstalled iTunes all the preference settings were nicely maintained.  Good luck.