TS3742: OS X: About kernel panics

Learn about OS X: About kernel panics
magreenhut
Level 1 (0 points)

Q: I tried all of the fixes on this page to no avail.

When getting to the kernel panic screen that tells me to restart, the computer just freezes. Is there any other possible fix I can try, or do I need to take it to an apple store?

MacBook Pro, Mac OS X (10.6)

Posted on Sep 26, 2012 3:56 PM

Close
magreenhut

Q: I tried all of the fixes on this page to no avail.

  • All replies
  • Helpful answers

  • by BGreg,

    BGreg BGreg Sep 26, 2012 4:18 PM in response to magreenhut
    Level 6 (17,522 points)
    Sep 26, 2012 4:18 PM in response to magreenhut

    Kernel panics are usually, but not always, caused by hardware, with memory the leading cause.

     

    "... tried all the fixes ..." doesn't say what you did.  Did you reseat your memory? Did you run the Apple Hardware Test? Did you try a safe boot? etc. However, if you're convinced you've tried all fixes, then yes you should take the machine to your local Apple store for analysis.

  • by magreenhut,

    magreenhut magreenhut Sep 26, 2012 4:32 PM in response to BGreg
    Level 1 (0 points)
    Sep 26, 2012 4:32 PM in response to BGreg

    Essentially I tried everything on that page. I did do safe boot, and it freezes in the middle. Basically I don't know how to get past that restart screen.

  • by BGreg,

    BGreg BGreg Sep 26, 2012 5:59 PM in response to magreenhut
    Level 6 (17,522 points)
    Sep 26, 2012 5:59 PM in response to magreenhut

    Have you tried the Apple hardware test?  You'll need your original OS X DVD's that came with your system.

     

    Did you try to boot to your OS X (original that came with your system or retail version) DVD by inserting the 1st DVD and holding the C key down?  If you can do that, bring up Disk Utility from Utilities on the menu bar and repair your hard drive. Repair permissions while you're there too. If that completes without error, reboot the system.

     

    See this Apple note to reseat your memory. If you have 2x1GB cards of memory, try booting with one then the other, to see if one memory card is bad.

     

    If a safe boot fails, you can't boot to an OS X DVD or run the Apple hardware test, and reesating memory doesn't change anything, then I would take it in to the Apple store for service.