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Mini will not shut down (Requests that I hold the power button for reboot)

I will attempt to turn the mini off from the apple menu but after approximately 5 seconds it will request that I hold the power button down to reboot the system.


The following is my log following the attempted shut down


Thank you for any assitance you can provide.


Sep 26 18:24:17 Scotts-Mac-mini shutdown[272]: SHUTDOWN_TIME: 1348705457 955385

Sep 26 18:24:49 localhost bootlog[0]: BOOT_TIME 1348705489 0

Sep 26 18:24:59 localhost UserEventAgent[11]: starting CaptiveNetworkSupport as SystemEventAgent built Jun 13 2011 17:29:21

Sep 26 18:24:52 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***

Sep 26 18:24:59 localhost com.apple.launchd[1] (com.apple.powerd): Unknown value for key POSIXSpawnType: Interactive

Sep 26 18:24:59 localhost com.apple.launchd[1] (com.apple.sandboxd): Unknown value for key POSIXSpawnType: Interactive

Sep 26 18:24:59 localhost UserEventAgent[11]: CertsKeychainMonitor: configuring

Sep 26 18:24:59 localhost UserEventAgent[11]: WirelessAirPortDeviceNameCopy(): no BSD interface name found for object 12551

Sep 26 18:24:59 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptiveSCCopyWiFiDevices:388 WiFi Device Name == NULL

Sep 26 18:25:08 localhost com.apple.ucupdate.plist[31]: ucupdate: Checked 1 update, no match found.

Sep 26 18:25:08 localhost com.apple.pfctl[40]: No ALTQ support in kernel

Sep 26 18:25:08 localhost com.apple.pfctl[40]: ALTQ related functions disabled

Sep 26 18:25:08 localhost com.apple.usbmuxd[30]: usbmuxd-296.3 on Jul 25 2012 at 00:28:37, running 64 bit

Sep 26 18:25:08 localhost mDNSResponder[43]: mDNSResponder mDNSResponder-320.16 (Jul 19 2012 21:07:07) starting OSXVers 11

Sep 26 18:25:09 localhost DumpPanic[52]: Saved panic report for kernel to /Library/Logs/DiagnosticReports/Kernel_2012-09-26-182508_Scotts-Mac-mini.panic

Sep 26 18:25:11 localhost airportd[77]: _processDLILEvent: en1 attached (down)

Sep 26 18:25:11 localhost UserEventAgent[11]: CaptiveNetworkSupport:CreateInterfaceWatchList:2788 WiFi Devices Found. 🙂

Sep 26 18:25:11 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe

Sep 26 18:25:11 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order

Sep 26 18:25:13: --- last message repeated 1 time ---

Sep 26 18:25:11 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe

Sep 26 18:25:13: --- last message repeated 1 time ---

Sep 26 18:25:11 localhost mds[42]: (Normal) FMW: FMW 0 0

Sep 26 18:25:12 Scotts-Mac-mini configd[15]: setting hostname to "Scotts-Mac-mini.local"

Sep 26 18:25:12 Scotts-Mac-mini configd[15]: network configuration changed.

Sep 26 18:25:13 Scotts-Mac-mini com.apple.SystemStarter[32]: Starting HP Trap Monitor

Sep 26 18:25:16 Scotts-Mac-mini systemkeychain[73]: done file: /var/run/systemkeychaincheck.done

Sep 26 18:25:16 Scotts-Mac-mini UserEventAgent[11]: ServermgrdRegistration cannot load config data

Sep 26 18:25:16 Scotts-Mac-mini loginwindow[45]: Login Window Application Started

Sep 26 18:25:16 Scotts-Mac-mini configd[15]: network configuration changed.

Sep 26 18:25:16 Scotts-Mac-mini mDNSResponder[43]: D2D_IPC: Loaded

Sep 26 18:25:16 Scotts-Mac-mini mDNSResponder[43]: D2DInitialize succeeded

Sep 26 18:25:16 Scotts-Mac-mini UserEventAgent[11]: get_backup_share_points no AFP

Sep 26 18:25:16 Scotts-Mac-mini configd[15]: network configuration changed.

Sep 26 18:25:16 Scotts-Mac-mini launchdadd[18]: FAILURE: Could not send MIG reply: 0x10000003

Sep 26 18:25:16 Scotts-Mac-mini netbiosd[79]: Unable to start NetBIOS name service:

Sep 26 18:25:18 Scotts-Mac-mini com.apple.SystemStarter[32]: [09/26/2012 18:25:18]Symantec Management Client watchdog full path is: /Library/StartupItems/SMC/syguard.

Sep 26 18:25:18 Scotts-Mac-mini com.apple.SystemStarter[32]: [09/26/2012 18:25:18]Run watchdog successfully!

Sep 26 18:25:18 Scotts-Mac-mini com.apple.SystemStarter[32]: [09/26/2012 18:25:18]Start Symantec Management Client successfully.

Sep 26 18:25:18 Scotts-Mac-mini smcdaemon[115]: WARNING: The sun_len field of a sockaddr_un structure passed to CFSocketSetAddress was not set correctly using the SUN_LEN macro.

Sep 26 18:25:18 Scotts-Mac-mini rpcsvchost[119]: sandbox_init: com.apple.msrpc.netlogon.sb succeeded

Sep 26 18:25:21 Scotts-Mac-mini loginwindow[45]: **DMPROXY** Found `/System/Library/CoreServices/DMProxy'.

Sep 26 18:25:21 Scotts-Mac-mini loginwindow[45]:

O3REQUIRE FAILED: ret == 0

- file: /SourceCache/BezelServices/BezelServices-232.3/Utilities/Utilities.c

- line: 91

Sep 26 18:25:21 Scotts-Mac-mini loginwindow[45]: Failed to lookup Bezel UI Server port: Bootstrap Unknown Service.

Sep 26 18:25:21 Scotts-Mac-mini loginwindow[45]: Login Window Started Security Agent

Sep 26 18:25:21 Scotts-Mac-mini airportd[77]: _doAutoJoin: Already associated to “Loki”. Bailing on auto-join.

Sep 26 18:25:21 Scotts-Mac-mini com.apple.launchctl.LoginWindow[126]: com.apple.findmymacmessenger: Already loaded

Sep 26 18:25:21 Scotts-Mac-mini SecurityAgent[129]: Echo enabled

Sep 26 18:25:22 Scotts-Mac-mini SecurityAgent[129]: User info context values set for scottalbertson

Sep 26 18:25:22 Scotts-Mac-mini WindowServer[108]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

Sep 26 18:25:22 Scotts-Mac-mini loginwindow[45]: Login Window - Returned from Security Agent

Sep 26 18:25:22 Scotts-Mac-mini loginwindow[45]: USER_PROCESS: 45 console

Sep 26 18:25:22 Scotts-Mac-mini airportd[77]: _doAutoJoin: Already associated to “Loki”. Bailing on auto-join.

Sep 26 18:25:22 Scotts-Mac-mini applepushserviced[59]: Unable to bootstrap_lookup connection port for 'com.apple.iCalPush': unknown error code

Sep 26 18:25:22 Scotts-Mac-mini applepushserviced[59]: Unable to bootstrap_lookup connection port for 'com.apple.safaridavclient.push': unknown error code

Sep 26 18:25:22 Scotts-Mac-mini applepushserviced[59]: Unable to bootstrap_lookup connection port for 'com.apple.syncdefaultsd.push': unknown error code

Sep 26 18:25:22 Scotts-Mac-mini applepushserviced[59]: Unable to bootstrap_lookup connection port for 'com.apple.AddressBook.PushNotification': unknown error code

Sep 26 18:25:22 Scotts-Mac-mini com.apple.launchd.peruser.501[138] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self

Sep 26 18:25:22 Scotts-Mac-mini com.apple.launchctl.Aqua[140]: load: option requires an argument -- D

Sep 26 18:25:22 Scotts-Mac-mini com.apple.launchctl.Aqua[140]: usage: launchctl load [-wF] [-D <user|local|network|system|all>] paths...

Sep 26 18:25:23 Scotts-Mac-mini com.apple.launchd.peruser.501[138] (com.apple.launchctl.Aqua[140]): Exited with code: 1

Sep 26 18:25:23 Scotts-Mac-mini UserEventAgent[11]: CaptiveNetworkSupport:CNSServerRegisterUserAgent:187 new user agent port: 17415

Sep 26 18:25:23 Scotts-Mac-mini configd[15]: network configuration changed.

Sep 26 18:25:23 Scotts-Mac-mini UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Probe

Sep 26 18:25:23 Scotts-Mac-mini UserEventAgent[11]: CaptiveNetworkSupport:CNSPreferences:60 Creating new preferences

Sep 26 18:25:23 Scotts-Mac-mini UserEventAgent[11]: CaptiveNetworkSupport:CaptiveStartDetect:2343 Bypassing probe on Loki because it is protected and not on the exception list

Sep 26 18:25:23 Scotts-Mac-mini UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Unknown

Sep 26 18:25:23 Scotts-Mac-mini configd[15]: network configuration changed.

Sep 26 18:25:24 Scotts-Mac-mini ntpd[26]: proto: precision = 1.000 usec

Sep 26 18:25:24 Scotts-Mac-mini loginwindow[45]: ISGetIconFamilyFromStorage: seed mismatch for 27b70006, actual seed is 628c895d

Sep 26 18:25:26: --- last message repeated 2 times ---

Sep 26 18:25:26 Scotts-Mac-mini com.apple.dock.extra[167]: Could not connect the action buttonPressed: to target of class NSApplication

Sep 26 18:25:26 Scotts-Mac-mini com.apple.dock.extra[167]: 2012-09-26 18:25:26.578 com.apple.dock.extra[167:1a07] Could not connect the action buttonPressed: to target of class NSApplication

Sep 26 18:25:26 Scotts-Mac-mini com.apple.dock.extra[167]: Could not connect the action buttonPressed: to target of class NSApplication

Sep 26 18:25:26 Scotts-Mac-mini com.apple.dock.extra[167]: 2012-09-26 18:25:26.580 com.apple.dock.extra[167:1a07] Could not connect the action buttonPressed: to target of class NSApplication

Sep 26 18:25:26 Scotts-Mac-mini com.apple.dock.extra[167]: Could not connect the action buttonPressed: to target of class NSApplication

Sep 26 18:25:26 Scotts-Mac-mini com.apple.dock.extra[167]: 2012-09-26 18:25:26.581 com.apple.dock.extra[167:1a07] Could not connect the action buttonPressed: to target of class NSApplication

Sep 26 18:25:26 Scotts-Mac-mini com.apple.dock.extra[167]: Could not connect the action buttonPressed: to target of class NSApplication

Sep 26 18:25:26 Scotts-Mac-mini com.apple.dock.extra[167]: 2012-09-26 18:25:26.582 com.apple.dock.extra[167:1a07] Could not connect the action buttonPressed: to target of class NSApplication

Sep 26 18:25:29 Scotts-Mac-mini com.symantec.quickmenusa.application[190]: /Library/Application Support/Symantec/SMC/SymantecRegistry.xml:1: parser error : Document is empty

Sep 26 18:25:29 Scotts-Mac-mini com.symantec.quickmenusa.application[190]: ^

Sep 26 18:25:29 Scotts-Mac-mini com.symantec.quickmenusa.application[190]: /Library/Application Support/Symantec/SMC/SymantecRegistry.xml:1: parser error : Start tag expected, '<' not found

Sep 26 18:25:29 Scotts-Mac-mini com.symantec.quickmenusa.application[190]: ^

Sep 26 18:25:29 Scotts-Mac-mini com.symantec.quickmenusa.application[190]: Registry file /Library/Application Support/Symantec/SMC/SymantecRegistry.xml not found!

Sep 26 18:25:29 Scotts-Mac-mini com.symantec.quickmenusa.application[190]: Fail to copy backup registry file

Sep 26 18:25:29 Scotts-Mac-mini com.symantec.quickmenusa.application[190]: Fail to copy orginal registry file

Sep 26 18:25:29 Scotts-Mac-mini com.symantec.quickmenusa.application[190]: /Library/Application Support/Symantec/SMC/SymantecRegistry.xml:1: parser error : Document is empty

Sep 26 18:25:29 Scotts-Mac-mini com.symantec.quickmenusa.application[190]: ^

Sep 26 18:25:29 Scotts-Mac-mini com.symantec.quickmenusa.application[190]: /Library/Application Support/Symantec/SMC/SymantecRegistry.xml:1: parser error : Start tag expected, '<' not found

Sep 26 18:25:29 Scotts-Mac-mini com.symantec.quickmenusa.application[190]: ^

Sep 26 18:25:29 Scotts-Mac-mini com.symantec.quickmenusa.application[190]: Registry file /Library/Application Support/Symantec/SMC/SymantecRegistry.xml not found!

Sep 26 18:25:29 Scotts-Mac-mini SymQuickMenu[190]: fail to read the registry

Sep 26 18:25:37 Scotts-Mac-mini UserEventAgent[11]: servermgr_certs[11] -[CertsRequestHandler(HelperAdditions) identitiesFromKeychain:]: SecItemCopyMatching (err = -25300)

Sep 26 18:25:37 Scotts-Mac-mini com.apple.UserEventAgent-System[11]: SecItemCopyMatching: The specified item could not be found in the keychain.

Sep 26 18:25:37 Scotts-Mac-mini UserEventAgent[11]: servermgr_certs[11] -[CertsRequestHandler(HelperAdditions) identitiesFromKeychain:]: SecItemCopyMatching (err = -25300)

Sep 26 18:25:37 Scotts-Mac-mini com.apple.UserEventAgent-System[11]: SecItemCopyMatching: The specified item could not be found in the keychain.

Sep 26 18:25:37 Scotts-Mac-mini UserEventAgent[11]: CertsKeychainMonitor: ready to process keychain & timer events

Sep 26 18:25:42 Scotts-Mac-mini com.apple.launchd[1] (com.apple.coreservices.appleid.authentication[133]): Exit timeout elapsed (20 seconds). Killing

Sep 26 18:26:40 Scotts-Mac-mini com.apple.usbmuxd[30]: _handle_timer heartbeat detected detach for device 0x1-192.168.1.33:0!

Sep 26 18:28:19 Scotts-Mac-mini mds[42]: (Error) ImportServer: <MDSImporterWrangler: 0x7f9a09e24c40> still waiting for plug-in info from mdworker

Sep 26 18:28:19 Scotts-Mac-mini mds[42]: (Error) ImportServer: <MDSImporterWrangler: 0x7f9a09e46a20> still waiting for plug-in info from mdworker

Sep 26 18:28:29 Scotts-Mac-mini helpd[182]: Could not find access page in directory /Library/Documentation/Help/Norton Help Scripts

Sep 26 18:30:08: --- last message repeated 1 time ---

Sep 26 18:30:08 Scotts-Mac-mini com.apple.kextd[10]: Warning: no record of Boot!=Root early boot check

Sep 26 18:36:20 Scotts-Mac-mini com.apple.usbmuxd[30]: _handle_timer heartbeat detected detach for device 0x2-192.168.1.33:0!

Mac mini, Mac OS X (10.7.5)

Posted on Sep 26, 2012 5:46 PM

Reply
Question marked as Best reply

Posted on Sep 27, 2012 4:32 AM

Uninstall the Norton / Symantec security software > Uninstalling Norton AntiVirus | Macworld


Norton software can cause a myriad of problems on a Mac as noted from the threads available here > Community Search: Apple Support Communities


If you want to have anti virus software installed, download ClamXav from the App Store.


It's free and Mac friendly.

4 replies
Question marked as Best reply

Sep 27, 2012 4:32 AM in response to albypdx

Uninstall the Norton / Symantec security software > Uninstalling Norton AntiVirus | Macworld


Norton software can cause a myriad of problems on a Mac as noted from the threads available here > Community Search: Apple Support Communities


If you want to have anti virus software installed, download ClamXav from the App Store.


It's free and Mac friendly.

Mini will not shut down (Requests that I hold the power button for reboot)

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