Iphone 5 using large amounts of cellular data

Question

Iphone 5 using large amounts of cellular data

I personally never had an iPhone before. Before purchasing my iPhone 5, my wife and I together never used more than 2 gigs of data per month. She has the iPhone 4 and i had the original Droid X. Now that I have gotten my iPhone 5 and lost my unlimited data plan with Verizon, my shared data has sky rocketed. I am up to around 1.5 gigs of shared data and my billing cycle doesn't end till October 19th. Am I doing something wrong? Is there a way to adjust settings on the phone without rendering the cellular data useless and making this phone work only on a wifi signal? I should be able to still use my phone as I always have and not use that much more data.

iPhone 5, iOS 6

Posted on Sep 26, 2012 11:07 PM

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Answer 1

Best reply

nikhil.prakash

Level 1

5 points

Sep 26, 2012 11:27 PM in response to Jconstantine313

Hi,

you can turn off the cellular data from the settings and use only wifi... is it you are asking buddy or something else??

or you can check in the settings-> itunes & app store that "use mobile data" is off or not. may be that is the case

Many Regards,

Nikhil

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Answer 2

Sep 26, 2012 11:26 PM in response to Jconstantine313

You may be one of us that has wifi troubles as in poor wifi or wifi disconnecting and then your data goes to cellular

Your best bet is to turn off cellular data when you want to force wifi use or downloading data

Settings > General > Cellular > Off

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Answer 3

Sep 26, 2012 11:28 PM in response to Jconstantine313

You may be able to talk to your cellular carrier about the IOS6 wifi issue. A few people have had success with their carriers waiving overages until this is sorted out.

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Answer 4

Sep 26, 2012 11:45 PM in response to matrixxzero

So i have to cripple my brand new phone by not using cellular data. Should have gotten a cheep dumb phone and the new iPad then without the data plan. Wonderful!

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Answer 5

Sep 26, 2012 11:47 PM in response to matrixxzero

I will contact them tomorrow, Thanks

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Answer 6

Sep 26, 2012 11:49 PM in response to Jconstantine313

Sorry man. We all feel your pain and hope for a quick fix soon!

Good luck!

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Answer 7

KC7GNM

Level 4

2,904 points

Sep 26, 2012 11:52 PM in response to Jconstantine313

Should have went to sprint.

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Answer 8

Sep 26, 2012 11:53 PM in response to matrixxzero

Guess thats the price to pay (literally)for being a techno junkie and having to be the first to have something.

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Answer 9

Sep 26, 2012 11:55 PM in response to KC7GNM

Sprint coverage is horrible around here. Guess you cant have everything!

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Answer 10

Sep 26, 2012 11:57 PM in response to Jconstantine313

Personally, I think it is highway robbery all these data fees. Sprint and T-Mobile show it CAN be done for less. Corporate greed.😉

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Answer 11

Sep 28, 2012 5:16 AM in response to Jconstantine313

I've had a similar problem on my iPhone 4 since upgrading to iOS6. I went online and checked AT&T's website and there are large downloads at times I know I was not on my phone AND the phone should have been on my wireless network (e.g., 12:34am when I was asleep, the phone was off, and I was in my house which has a wireless network that the phone has used for 3 years; another time: when I was in a University classroom, with connected wifi, teaching and the phone was off in my pocket). I wonder if there is a bug in the new OS? By the way, I checked and iTunes "use cellular data" was off.

Any suggestions? How do I elevate this to Apple?

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Answer 12

z777

Level 1

9 points

Oct 7, 2012 12:51 PM in response to Jeff Greene1

Jeff Greene1,

Did you get your issue resolved with AT&T? I am curious and would like to know.

thanks

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Answer 13

Oct 7, 2012 1:15 PM in response to z777

They credited my account when I called about it. Got a new iPhone 5 and haven't seen the problem recur.

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Answer 14

Oct 7, 2012 4:30 PM in response to Jconstantine313

Of course when I called Verizon, they claimed they have never heard of the issue. We had to upgrade our data plan and about a week later Verizon pushed a carrier update that supposedly fixed the supposed non existing issue. If it isn't an issue and Verizon never heard of it than why was there an update sent by them to fix it? I still have to be careful on the data I use. I have to connect to WIFI anytime I can to hopefully not go over my data allowance. I wish I would have realized that Id be using that much more data than I had been. I would have saved my money and bought the phone outright at a later date and kept my unlimited data. Verizon got us good!

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Answer 15

c.brine

Level 1

0 points

Nov 22, 2012 12:03 AM in response to Jconstantine313

I am from Canada and even when I was on military deployment and on my old iphone 3GS (Jan 2010) constantly i never used more than my 1G data limit. Within the first billing cycle on my 5 (I purchased at the end of Sept) I had charged up to $60 worth of extra data... I NEVER use that much data since I am back home I connect on wifi at work when I can, and always at home. I will have to call my provider (bell) and see what they will do. I hope to get a credit back cause its disgusting as a consumer to have to suck up a bill that steep because of an issue with the product. Anyone in Canada had any issues with Bell Mobility re: data over usage and getting a credit for it?

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