1 Reply Latest reply: Oct 3, 2012 10:46 AM by Roy B
jaycityatl Level 1 Level 1 (5 points)

After the update, my ethernet connected ATV3 will no longer stream any hulu video, it just waits at the spinning circle and then says error connecting to content.  Netflix streams just fine, but oddly can never pull up the search feature (same spinning circle).  If I switch to wifi everything works normally.  Anyone else experiencing similar issues?  Looks like yet another botched update.  Apple quality has really gone to heck.  Don't they QA anything over there anymore?


MacBook Air, Mac OS X (10.7.2)
  • Roy B Level 3 Level 3 (570 points)

    Hello all,

     

    It appears that this issue is related to specific network/Internet configurations. If you are experiencing this issue (some features work over WiFi but not Ethernet) after updating to Apple TV version 5.1, please send me <royb@apple.com> an email with this information:

     

    1. What is the manufacturer, model number and firmware version (if possible) of your Ethernet router?

    2. What is the manufacturer, model number and firmware version (if possible) of your WiFi router? (if it is different)

    3. What is your Internet service provider?

    4. Where are you located geographically? (what city?)

    5. What Internet features do work over Ethernet?

    6. What Internet features do not work over Ethernet?

    7. Does it read "Activation Failed" at the bottom right in Settings > General > About?

     

    Please make the subject line of your email be "Some features work over WiFi but not Ethernet".

     

    Thanks,

    Roy