iPhone 5 not showing up in iTunes Managed Devices

Question

Level 1

4 points

iPhone 5 not showing up in iTunes Managed Devices

On Tuesday 9/25, I went into iTunes (10.7) Account Management to remove my iPhone 4 from Managed Devices. This morning I went back into my iTunes Account Management to make sure iTunes Match doesn't auto renew, and noticed in my Managed Devices area that my iPhone 5 actually says iPhone 4S with the name I have my phone in parentheses. My iPad seems to be fine and says iPad 2, but I thought I purchased an iPhone 5 ~ at least that's what was delivered on 9/25.

Why does it say it's an iPhone 4S?

How can this be fixed, because it say's I can only make changes every 90 days!

iPhone 5, iOS 6, 32GB

Posted on Sep 27, 2012 4:53 AM

Reply

Answer 1

Joe5150

Level 2

339 points

Sep 27, 2012 4:59 AM in response to ConsoleGam3r

Go to settings, then general-about. What model # does it show there?

Reply

Answer 2

ConsoleGam3r Author

Level 1

4 points

Sep 27, 2012 5:04 AM in response to Joe5150

Joe5150 wrote:

Go to settings, then general-about. What model # does it show there?

Are you talking about from the iPhone? There's no question the phone I have is an iPhone 5!

Reply

Answer 3

Joe5150

Level 2

339 points

Sep 27, 2012 5:06 AM in response to ConsoleGam3r

You sounded unsure in your original post "but I thought I purchased an iPhone 5", stupider things have happened.

Reply

Answer 4

TYJaM0

Level 1

4 points

Oct 2, 2012 7:30 PM in response to ConsoleGam3r

I have this same problem. I was able to replace my old iPhone 4 with the iPhone 5 as a recognized device, but it registers the iPhone 5 as an iPhone 4S. It is no "biggie" for me but would like to know what is going on.

Reply

Answer 5

mdmendoz

Level 1

0 points

Oct 16, 2012 5:42 PM in response to ConsoleGam3r

Same problem...I purchased a Verizon iPhone 5 and it shows as "...iPhone 4S" in

iTunes/Store/View My Account/iTunes in the Cloud/Manage Devices>

Device works fine. I only thought to check because I'm selling my 4 (not 4S) and wanted to unlink this device from my iTunes account.

Any solutions would be welcome.

Thanks.

Reply

Answer 6

thekochs

Level 1

5 points

Oct 18, 2012 4:46 AM in response to ConsoleGam3r

I just bought two new iPhone 5......replaced my 3GS phones.

In iTunes>View Account>Manage Devices> I removed my old 3GS fine.

After I connected and setup my iPhone 5 phones all went well, work great, etc.

However, as this thread says they are listed/show as iPhone 4S (iPhone)

This must be some error with iTunes and new iPhone 5 ?

Hopefully someone will post answer.

Reply

Answer 7

TYJaM0

Level 1

4 points

Oct 31, 2012 4:21 AM in response to ConsoleGam3r

Trying Restoring your iPhone 5 even if bought new or within a few days ago.

I had to do a full restore to fix a problem unrelated to this and checked to see if the restore somehow fixed this problem as well. Turns out, it did. However, I warn you to do a full backup both to iCloud and on your computer first before restoring.

Reply

Answer 8

thekochs

Level 1

5 points

Oct 31, 2012 9:20 AM in response to TYJaM0

No offense......but this is a terrible idea. Apple needs to fix this in iTunes or in AppleID or where-ever the mismatch is. I should not have to restore my phone and then restore all content, re-tweek all the configs, etc. so the "managed devices" shows as iPhone5 vs 4S. I know you wanted to let the thread know this made a change but I'd like to see Apple respond on where the issue is with a more reasonable solution.

Reply

Answer 9

thekochs

Level 1

5 points

Oct 31, 2012 11:14 AM in response to thekochs

UPDATE

Just went in to iTunes and now the managed devices say iPhone (iPhone).

Interesting in that my two kids iTouch's show as iPod touch (iPod touch).

Yet, my iPad shows as iPad (Eric's iPad)......which the name is brackets is the name I set for the device.

I say this is interesting since I do have device names for the iTouchs and iPhones to help distinguish.

Guess I'll just have to see how things progress on this.....looks like Apple is addressing some how.

Reply