10 Replies Latest reply: Oct 3, 2012 8:56 AM by bwadma
bwadma Level 1 Level 1 (125 points)

Since a few days, I finally finished the transition to ML on my three macs (DT in the office and at home, and a MBP). Update to 10.8.2 done.

 

On all three machines, Mail.app displays an "unexpected Quit" when I quit the program. In can upload the crash report if someone would be willing to help me "reading" it.

 

I use the "classic layout", and I have always two viewer windows open to allow easy access to two mailboxes in parallel. My mailbox is pretty large, there are 6 accounts to receive mail, and quite some rules.

 

Suggestions welcome! BW


iMac, OS X Mountain Lion, MBP 2,66 GHz Intel Core Duo with 10.6
  • Linc Davis Level 10 Level 10 (172,910 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Enter the name of the crashed application or process in the Filter text field. Post the messages from the time of the last crash, if any — the text, please, not a screenshot.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    PLEASE DO NOT INDISCRIMINATELY DUMP THOUSANDS OF LINES FROM THE LOG INTO A MESSAGE. If you do that, I will not respond.

     

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • bwadma Level 1 Level 1 (125 points)

    Dear Linc, first of all, many thanks!! I was out for a day, sorry for the delay in replying.


    The first thing I did after I saw that your message from "Discussions" arrived was to quit Mail.app. Since the problem was reproduced, the "last crash" is from (almost) now.

    I deleted the value for A-UUID.

     

    The report from step 2 is quite long, but I have no idea how to filer within this error log.

     

    ======

    Process:         Mail [511]

    Path:            /Applications/Mail.app/Contents/MacOS/Mail

    Identifier:      com.apple.mail

    Version:         6.1 (1498)

    Build Info:      Mail-1498000000000000~1

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [139]

    User ID:         501

     

     

    Date/Time:       2012-09-29 13:29:48.423 +0200

    OS Version:      Mac OS X 10.8.2 (12C54)

    Report Version:  10

     

     

    Interval Since Last Report:          22690 sec

    Crashes Since Last Report:           1

    Per-App Interval Since Last Report:  18298 sec

    Per-App Crashes Since Last Report:   1

    Anonymous UUID:                      ####

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: EXC_I386_GPFLT

    .....

    ======

    Report from Step 1:

     

    29.09.12 13:29:56,308 ReportCrash[1918]: Saved crash report for Mail[511] version 6.1 (1498) to /Users/username/Library/Logs/DiagnosticReports/Mail_2012-09-29-132956_My-iMac.c rash

    =======

    Report from Step 2:

     

    Process:         Mail [511]

    Path:            /Applications/Mail.app/Contents/MacOS/Mail

    Identifier:      com.apple.mail

    Version:         6.1 (1498)

    Build Info:      Mail-1498000000000000~1

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [139]

    User ID:         501

     

     

    Date/Time:       2012-09-29 13:29:48.423 +0200

    OS Version:      Mac OS X 10.8.2 (12C54)

    Report Version:  10

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: EXC_I386_GPFLT

     

     

    Application Specific Information:

    objc_msgSend() selector name: release

     

     

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libobjc.A.dylib                         0x00007fff94929750 objc_msgSend_vtable14 + 16

    1   com.apple.mail                          0x0000000101bee13f 0x101971000 + 2609471

    2   com.apple.mail                          0x0000000101bee338 0x101971000 + 2609976

    3   com.apple.AppKit                        0x00007fff93f6b519 -[NSTableView preparedCellAtColumn:row:] + 1573

    4   com.apple.AppKit                        0x00007fff93d87de0 -[NSTableView _dirtyVisibleCellsForKeyStateChange] + 628

    5   com.apple.AppKit                        0x00007fff93d87249 -[NSTableView _windowChangedKeyState] + 280

    6   com.apple.CoreFoundation                0x00007fff8d670a46 __NSArrayEnumerate + 582

    7   com.apple.AppKit                        0x00007fff93eb5a0b -[NSView _windowChangedKeyState] + 154

    8   com.apple.CoreFoundation                0x00007fff8d670a46 __NSArrayEnumerate + 582

    9   com.apple.AppKit                        0x00007fff93eb5a0b -[NSView _windowChangedKeyState] + 154

    10  com.apple.CoreFoundation                0x00007fff8d670a46 __NSArrayEnumerate + 582

    11  com.apple.AppKit                        0x00007fff93eb5a0b -[NSView _windowChangedKeyState] + 154

    12  com.apple.CoreFoundation                0x00007fff8d670a46 __NSArrayEnumerate + 582

    13  com.apple.AppKit                        0x00007fff93eb5a0b -[NSView _windowChangedKeyState] + 154

    14  com.apple.AppKit                        0x00007fff93d86eae -[NSSplitView _windowChangedKeyState] + 68

    15  com.apple.CoreFoundation                0x00007fff8d670a46 __NSArrayEnumerate + 582

    16  com.apple.AppKit                        0x00007fff93eb5a0b -[NSView _windowChangedKeyState] + 154

    17  com.apple.CoreFoundation                0x00007fff8d670a46 __NSArrayEnumerate + 582

    18  com.apple.AppKit                        0x00007fff93eb5a0b -[NSView _windowChangedKeyState] + 154

    19  com.apple.AppKit                        0x00007fff93d86eae -[NSSplitView _windowChangedKeyState] + 68

    20  com.apple.CoreFoundation                0x00007fff8d670a46 __NSArrayEnumerate + 582

    21  com.apple.AppKit                        0x00007fff93eb5a0b -[NSView _windowChangedKeyState] + 154

    22  com.apple.CoreFoundation                0x00007fff8d670a46 __NSArrayEnumerate + 582

    23  com.apple.AppKit                        0x00007fff93eb5a0b -[NSView _windowChangedKeyState] + 154

    24  com.apple.AppKit                        0x00007fff93eb58f5 -[NSFrameView _windowChangedKeyState] + 93

    25  com.apple.AppKit                        0x00007fff93eb538e -[NSWindow _setFrameNeedsDisplay:] + 169

    26  com.apple.AppKit                        0x00007fff93eb9770 -[NSWindow becomeMainWindow] + 41

    27  com.apple.AppKit                        0x00007fff93eb3073 -[NSWindow _changeKeyAndMainLimitedOK:] + 830

    28  com.apple.AppKit                        0x00007fff93f913fc -[NSWindow _orderOutAndCalcKeyWithCounter:stillVisible:docWindow:] + 909

    29  com.apple.AppKit                        0x00007fff93ebb249 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 3218

    30  com.apple.AppKit                        0x00007fff93eba138 -[NSWindow _doOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 940

    31  com.apple.AppKit                        0x00007fff93eb9d1f -[NSWindow orderWindow:relativeTo:] + 159

    32  com.apple.AppKit                        0x00007fff93f90b73 __18-[NSWindow _close]_block_invoke_0 + 487

    33  com.apple.AppKit                        0x00007fff93f90965 -[NSWindow _close] + 364

    34  com.apple.mail                          0x0000000101a33d9e 0x101971000 + 798110

    35  com.apple.mail                          0x0000000101a33fa9 0x101971000 + 798633

    36  com.apple.mail                          0x0000000101a2e707 0x101971000 + 775943

    37  com.apple.CoreFoundation                0x00007fff8d62a47a _CFXNotificationPost + 2554

    38  com.apple.Foundation                    0x00007fff94a8a846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64

    39  com.apple.mail                          0x00000001019737a5 0x101971000 + 10149

    40  com.apple.AppKit                        0x00007fff93f90a90 __18-[NSWindow _close]_block_invoke_0 + 260

    41  com.apple.AppKit                        0x00007fff93f90965 -[NSWindow _close] + 364

    42  com.apple.mail                          0x0000000101a33d9e 0x101971000 + 798110

    43  com.apple.mail                          0x0000000101a33fa9 0x101971000 + 798633

    44  com.apple.Foundation                    0x00007fff94ad4677 __NSThreadPerformPerform + 225

    45  com.apple.CoreFoundation                0x00007fff8d5f7101 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

    46  com.apple.CoreFoundation                0x00007fff8d5f6a25 __CFRunLoopDoSources0 + 245

    47  com.apple.CoreFoundation                0x00007fff8d619dc5 __CFRunLoopRun + 789

    48  com.apple.CoreFoundation                0x00007fff8d6196b2 CFRunLoopRunSpecific + 290

    49  com.apple.HIToolbox                     0x00007fff9774b0a4 RunCurrentEventLoopInMode + 209

    50  com.apple.HIToolbox                     0x00007fff9774ae42 ReceiveNextEventCommon + 356

    51  com.apple.HIToolbox                     0x00007fff9774acd3 BlockUntilNextEventMatchingListInMode + 62

    52  com.apple.AppKit                        0x00007fff93dfa613 _DPSNextEvent + 685

    53  com.apple.AppKit                        0x00007fff93df9ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128

    54  com.apple.AppKit                        0x00007fff94021511 -[NSApplication _shouldTerminate] + 662

    55  com.apple.AppKit                        0x00007fff94020817 -[NSApplication terminate:] + 791

    56  com.apple.AppKit                        0x00007fff93eeaa59 -[NSApplication sendAction:to:from:] + 342

    57  com.apple.AppKit                        0x00007fff9402044c -[NSMenuItem _corePerformAction] + 406

    58  com.apple.AppKit                        0x00007fff9402013a -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 133

    59  com.apple.AppKit                        0x00007fff9401edc0 -[NSMenu performKeyEquivalent:] + 271

    60  com.apple.AppKit                        0x00007fff9401e283 -[NSApplication _handleKeyEquivalent:] + 829

    61  com.apple.AppKit                        0x00007fff93edb243 -[NSApplication sendEvent:] + 4480

    62  com.apple.mail                          0x00000001019e4d23 0x101971000 + 474403

    63  com.apple.AppKit                        0x00007fff93df12fa -[NSApplication run] + 636

    64  com.apple.AppKit                        0x00007fff93d95cb6 NSApplicationMain + 869

    65  libdyld.dylib                           0x00007fff8f39d7e1 start + 1

     

     

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib                  0x00007fff98628d16 kevent + 10

    1   libdispatch.dylib                       0x00007fff92946dea _dispatch_mgr_invoke + 883

    2   libdispatch.dylib                       0x00007fff929469ee _dispatch_mgr_thread + 54

     

     

    Thread 2:

    0   libsystem_kernel.dylib                  0x00007fff98626686 mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff98625c42 mach_msg + 70

    2   com.apple.CoreFoundation                0x00007fff8d614803 __CFRunLoopServiceMachPort + 195

    3   com.apple.CoreFoundation                0x00007fff8d619ee6 __CFRunLoopRun + 1078

    4   com.apple.CoreFoundation                0x00007fff8d6196b2 CFRunLoopRunSpecific + 290

    5   com.apple.Foundation                    0x00007fff94adc89e -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268

    6   com.apple.Foundation                    0x00007fff94a7518a -[NSRunLoop(NSRunLoop) run] + 74

    7   com.apple.CoreMessage                   0x00007fff8c981167 +[_NSSocket _runIOThread] + 77

    8   com.apple.Foundation                    0x00007fff94ad7612 __NSThread__main__ + 1345

    9   libsystem_c.dylib                       0x00007fff8efe5742 _pthread_start + 327

    10  libsystem_c.dylib                       0x00007fff8efd2181 thread_start + 13

     

     

    Thread 3:: com.apple.CFSocket.private

    0   libsystem_kernel.dylib                  0x00007fff98628322 __select + 10

    1   com.apple.CoreFoundation                0x00007fff8d6594e6 __CFSocketManager + 1302

    2   libsystem_c.dylib                       0x00007fff8efe5742 _pthread_start + 327

    3   libsystem_c.dylib                       0x00007fff8efd2181 thread_start + 13

     

     

    Thread 4:: com.apple.NSURLConnectionLoader

    0   libsystem_kernel.dylib                  0x00007fff98626686 mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff98625c42 mach_msg + 70

    2   com.apple.CoreFoundation                0x00007fff8d614803 __CFRunLoopServiceMachPort + 195

    3   com.apple.CoreFoundation                0x00007fff8d619ee6 __CFRunLoopRun + 1078

    4   com.apple.CoreFoundation                0x00007fff8d6196b2 CFRunLoopRunSpecific + 290

    5   com.apple.Foundation                    0x00007fff94a79586 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356

    6   com.apple.Foundation                    0x00007fff94ad7612 __NSThread__main__ + 1345

    7   libsystem_c.dylib                       0x00007fff8efe5742 _pthread_start + 327

    8   libsystem_c.dylib                       0x00007fff8efd2181 thread_start + 13

     

     

    Thread 5:: JavaScriptCore::BlockFree

    0   libsystem_kernel.dylib                  0x00007fff986280fa __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x00007fff8efe9f89 _pthread_cond_wait + 869

    2   com.apple.JavaScriptCore                0x00007fff9741fd96 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118

    3   com.apple.JavaScriptCore                0x00007fff97641d0a JSC::BlockAllocator::blockFreeingThreadMain() + 90

    4   com.apple.JavaScriptCore                0x00007fff9765736f ***::wtfThreadEntryPoint(void*) + 15

    5   libsystem_c.dylib                       0x00007fff8efe5742 _pthread_start + 327

    6   libsystem_c.dylib                       0x00007fff8efd2181 thread_start + 13

     

     

    Thread 6:: JavaScriptCore::Marking

    0   libsystem_kernel.dylib                  0x00007fff986280fa __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x00007fff8efe9f89 _pthread_cond_wait + 869

    2   com.apple.JavaScriptCore                0x00007fff975a4724 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212

    3   com.apple.JavaScriptCore                0x00007fff975a4606 JSC::MarkStackThreadSharedData::markingThreadMain() + 214

    4   com.apple.JavaScriptCore                0x00007fff9765736f ***::wtfThreadEntryPoint(void*) + 15

    5   libsystem_c.dylib                       0x00007fff8efe5742 _pthread_start + 327

    6   libsystem_c.dylib                       0x00007fff8efd2181 thread_start + 13

     

     

    Thread 7:: JavaScriptCore::Marking

    0   libsystem_kernel.dylib                  0x00007fff986280fa __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x00007fff8efe9f89 _pthread_cond_wait + 869

    2   com.apple.JavaScriptCore                0x00007fff975a4724 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212

    3   com.apple.JavaScriptCore                0x00007fff975a4606 JSC::MarkStackThreadSharedData::markingThreadMain() + 214

    4   com.apple.JavaScriptCore                0x00007fff9765736f ***::wtfThreadEntryPoint(void*) + 15

    5   libsystem_c.dylib                       0x00007fff8efe5742 _pthread_start + 327

    6   libsystem_c.dylib                       0x00007fff8efd2181 thread_start + 13

     

     

    Thread 8:: JavaScriptCore::Marking

    0   libsystem_kernel.dylib                  0x00007fff986280fa __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x00007fff8efe9f89 _pthread_cond_wait + 869

    2   com.apple.JavaScriptCore                0x00007fff975a4724 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212

    3   com.apple.JavaScriptCore                0x00007fff975a4606 JSC::MarkStackThreadSharedData::markingThreadMain() + 214

    4   com.apple.JavaScriptCore                0x00007fff9765736f ***::wtfThreadEntryPoint(void*) + 15

    5   libsystem_c.dylib                       0x00007fff8efe5742 _pthread_start + 327

    6   libsystem_c.dylib                       0x00007fff8efd2181 thread_start + 13

     

     

    Thread 9:: com.apple.CoreAnimation.render-server

    0   libsystem_kernel.dylib                  0x00007fff98626686 mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff98625c42 mach_msg + 70

    2   com.apple.QuartzCore                    0x00007fff8d43c35b CA::Render::Server::server_thread(void*) + 403

    3   com.apple.QuartzCore                    0x00007fff8d4c0e76 thread_fun + 25

    4   libsystem_c.dylib                       0x00007fff8efe5742 _pthread_start + 327

    5   libsystem_c.dylib                       0x00007fff8efd2181 thread_start + 13

     

     

    Thread 10:

    0   libsystem_kernel.dylib                  0x00007fff986286d6 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x00007fff8efe7eec _pthread_workq_return + 25

    2   libsystem_c.dylib                       0x00007fff8efe7cb3 _pthread_wqthread + 412

    3   libsystem_c.dylib                       0x00007fff8efd2171 start_wqthread + 13

     

     

    Thread 11:

    0   libsystem_kernel.dylib                  0x00007fff986286d6 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x00007fff8efe7eec _pthread_workq_return + 25

    2   libsystem_c.dylib                       0x00007fff8efe7cb3 _pthread_wqthread + 412

    3   libsystem_c.dylib                       0x00007fff8efd2171 start_wqthread + 13

     

     

    Thread 12:: -[AttachmentManager _synchronouslyPurgeAttachments]  Dispatch queue: com.apple.root.default-overcommit-priority

    0   libsystem_kernel.dylib                  0x00007fff986280fa __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x00007fff8efe9f89 _pthread_cond_wait + 869

    2   com.apple.Foundation                    0x00007fff94ad5cc6 -[NSCondition wait] + 240

    3   com.apple.Foundation                    0x00007fff94ace468 -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 796

    4   com.apple.Foundation                    0x00007fff94ace0c8 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 131

    5   com.apple.CoreFoundation                0x00007fff8d66b63c __invoking___ + 140

    6   com.apple.CoreFoundation                0x00007fff8d66b4d7 -[NSInvocation invoke] + 263

    7   com.apple.CoreMessage                   0x00007fff8c9e3b87 -[MonitoredInvocation invoke] + 225

    8   com.apple.CoreMessage                   0x00007fff8c9fc0e2 -[ThrowingInvocationOperation main] + 33

    9   com.apple.CoreMessage                   0x00007fff8c9a8362 -[_MFInvocationOperation main] + 431

    10  com.apple.Foundation                    0x00007fff94ad0986 -[__NSOperationInternal start] + 684

    11  com.apple.Foundation                    0x00007fff94ad81a1 __block_global_6 + 129

    12  libdispatch.dylib                       0x00007fff92947f01 _dispatch_call_block_and_release + 15

    13  libdispatch.dylib                       0x00007fff929440b6 _dispatch_client_callout + 8

    14  libdispatch.dylib                       0x00007fff929451fa _dispatch_worker_thread2 + 304

    15  libsystem_c.dylib                       0x00007fff8efe7cab _pthread_wqthread + 404

    16  libsystem_c.dylib                       0x00007fff8efd2171 start_wqthread + 13

     

     

    Thread 13:: com.apple.appkit-heartbeat

    0   libsystem_kernel.dylib                  0x00007fff98628386 __semwait_signal + 10

    1   libsystem_c.dylib                       0x00007fff8f06f800 nanosleep + 163

    2   libsystem_c.dylib                       0x00007fff8f06f717 usleep + 54

    3   com.apple.AppKit                        0x00007fff93fdf958 -[NSUIHeartBeat _heartBeatThread:] + 543

    4   com.apple.Foundation                    0x00007fff94ad7612 __NSThread__main__ + 1345

    5   libsystem_c.dylib                       0x00007fff8efe5742 _pthread_start + 327

    6   libsystem_c.dylib                       0x00007fff8efd2181 thread_start + 13

     

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x100007f8f303c77e  rbx: 0x0000000000000000  rcx: 0x00007fff5e28b344  rdx: 0x0000000000000000

      rdi: 0x00007f8f0a3ec1e0  rsi: 0x0000000101db08a0  rbp: 0x00007fff5e28b220  rsp: 0x00007fff5e28b1e8

       r8: 0x00007fff5e28b338   r9: 0x00007f8f2aa01250  r10: 0x0000000103458710  r11: 0x00007f8f2b06a010

      r12: 0x0000000101db08a0  r13: 0x00007f8f2d646e80  r14: 0x00007fff5e28b338  r15: 0x00007fff5e28b344

      rip: 0x00007fff94929750  rfl: 0x0000000000010246  cr2: 0x000000010196d000

    Logical CPU: 0

     

     

    Binary Images:

           0x101971000 -        0x101d10fff  com.apple.mail (6.1 - 1498) <AEF8CE03-7543-3379-8993-157A5F6214E1> /Applications/Mail.app/Contents/MacOS/Mail

           0x103357000 -        0x10335cff7  libgermantok.dylib (7) <B98522FA-23D1-351E-9F25-5AAF58FD862D> /usr/lib/libgermantok.dylib

           0x103369000 -        0x103369ff3 +cl_kernels (???) <08B59AEA-DDFF-4F71-847A-57DD0C5F4564> cl_kernels

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        0x7fff94922000 -     0x7fff94a3a92f  libobjc.A.dylib (532.2) <90D31928-F48D-3E37-874F-220A51FD9E37> /usr/lib/libobjc.A.dylib

        0x7fff94a3b000 -     0x7fff94a3ffff  com.apple.IOSurface (86.0.3 - 86.0.3) <C121DE83-ED12-3DC1-BDB3-4FCB29AB0571> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

        0x7fff94a40000 -     0x7fff94a41fff  libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib

        0x7fff94a42000 -     0x7fff94d9efff  com.apple.Foundation (6.8 - 945.11) <A5D41956-A354-3ACC-9355-BE200072223B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

        0x7fff94da9000 -     0x7fff94ddaff7  com.apple.DictionaryServices (1.2 - 184.4) <054F2D6F-9CFF-3EF1-9778-25C551B616C1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

        0x7fff94ddb000 -     0x7fff94eb5ff7  com.apple.backup.framework (1.4.1 - 1.4.1) <A3CFCA9E-717C-302D-821B-16FD35E6673F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

        0x7fff94eb6000 -     0x7fff94ec5ff7  libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib

        0x7fff94ec6000 -     0x7fff95037ff7  com.apple.QTKit (7.7.1 - 2599.13) <5B24A892-ED69-3C01-8B00-DF3AD81A20D4> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit

        0x7fff95038000 -     0x7fff952e6fff  com.apple.imageKit (2.2 - 667) <66A64289-6259-335E-9D8C-E3E02ECE7837> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit

        0x7fff952e7000 -     0x7fff955aaff7  com.apple.AddressBook.framework (7.1 - 1167) <92EF9CE4-A42B-3D30-8CA2-79C0A66BB4CE> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook

        0x7fff955ab000 -     0x7fff95608ff7  com.apple.AE (645.3 - 645.3) <FF867ACA-8628-3E5A-8FA0-AF429B42C5D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

        0x7fff95609000 -     0x7fff9560ffff  com.apple.DiskArbitration (2.5.1 - 2.5.1) <F7DAF7CC-5893-3F06-9168-3B0192B66D15> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

        0x7fff95610000 -     0x7fff9561aff7  com.apple.xpcobjects (103 - 103) <9496FA67-F53E-37B8-845A-462B924AA5BE> /System/Library/PrivateFrameworks/XPCObjects.framework/Versions/A/XPCObjects

        0x7fff95629000 -     0x7fff95636fff  com.apple.KerberosHelper (4.0 - 1.0) <6815439D-1A03-3251-99FE-CC24CF4C93C5> /System/Library/PrivateFrameworks/KerberosHelper.framework/Versions/A/KerberosH elper

        0x7fff95637000 -     0x7fff956d6ff7  com.apple.imcore (8.0 - 900) <528EE3D6-84F4-3AD2-805D-8831C9498972> /System/Library/PrivateFrameworks/IMCore.framework/Versions/A/IMCore

        0x7fff956f3000 -     0x7fff957c6ff7  com.apple.DiscRecording (7.0 - 7000.2.4) <49FD2D2F-4F2C-39B6-877B-6E3172577D18> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording

        0x7fff957c7000 -     0x7fff958c4fff  libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib

        0x7fff958c5000 -     0x7fff958fdfff  libtidy.A.dylib (15.10) <9009156B-84F5-3781-BFCB-B409B538CD18> /usr/lib/libtidy.A.dylib

        0x7fff958fe000 -     0x7fff95954ff7  com.apple.opencl (2.1.20 - 2.1.20) <AF142CA4-EA1D-31B0-A48F-AA2B75D4309E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

        0x7fff9599a000 -     0x7fff959c2fff  libJPEG.dylib (845) <A32618D7-FB91-3EE2-A105-5407B2F3F8D8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

        0x7fff959c3000 -     0x7fff959cdfff  libcsfde.dylib (274.7) <77562CC6-3D42-34BF-BAAB-660140479D55> /usr/lib/libcsfde.dylib

        0x7fff959ce000 -     0x7fff95ad9fff  libFontParser.dylib (84.5) <617A7D30-C7BC-39FC-A1FE-59367B4A5719> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

        0x7fff95ada000 -     0x7fff96a93fff  com.apple.WebCore (8536 - 8536.26.14) <60029E1A-C1DB-3A1F-8528-4970058D8B3D> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore

        0x7fff96a94000 -     0x7fff96aa8fff  com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <94EDF2AB-809C-3D15-BED5-7AD45B2A7C16> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

        0x7fff96aab000 -     0x7fff96abcff7  libsasl2.2.dylib (166) <649CAE0E-8FFE-3C60-A849-BE6300E4B726> /usr/lib/libsasl2.2.dylib

        0x7fff96abd000 -     0x7fff96b5aff7  com.apple.PDFKit (2.7.2 - 2.7.2) <DE5BE2EF-2570-3792-B1C3-AAD45765F533> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

        0x7fff96b5b000 -     0x7fff96b5cfff  libodfde.dylib (18) <015DD2A0-D59A-3547-909D-7C028A65C312> /usr/lib/libodfde.dylib

        0x7fff96b5d000 -     0x7fff96b91fff  com.apple.securityinterface (6.0 - 55024.4) <614C9B8E-2056-3A41-9A01-DAF74C97CC43> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face

        0x7fff96b92000 -     0x7fff96badff7  com.apple.frameworks.preferencepanes (15.0 - 15.0) <45E922F9-E5F5-3026-90BA-C1F5F8451C9B> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes

        0x7fff96bae000 -     0x7fff96c9eff7  com.apple.DiskImagesFramework (10.8 - 344) <3A30B9B5-5099-35E2-9DCD-C96764FA2D26> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages

        0x7fff96c9f000 -     0x7fff96f6ffff  com.apple.security (7.0 - 55179.1) <639641EF-8156-3190-890C-1053658E044A> /System/Library/Frameworks/Security.framework/Versions/A/Security

        0x7fff96f70000 -     0x7fff970e4fff  com.apple.CFNetwork (596.2.3 - 596.2.3) <6A16C2BD-1035-30F9-AE96-D9E3BB54A976> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

        0x7fff970e5000 -     0x7fff970e9fff  libMatch.1.dylib (17) <E10E50F3-25F8-3B9B-AA11-923E40F5FFDD> /usr/lib/libMatch.1.dylib

        0x7fff970ea000 -     0x7fff97115fff  libxslt.1.dylib (11.3) <441776B8-9130-3893-956F-39C85FFA644F> /usr/lib/libxslt.1.dylib

        0x7fff97116000 -     0x7fff97129ff7  libbsm.0.dylib (32) <F497D3CE-40D9-3551-84B4-3D5E39600737> /usr/lib/libbsm.0.dylib

        0x7fff9712a000 -     0x7fff97371fff  com.apple.MessageFramework (6.0 - 1498) <6DE1B7AE-26DB-39B5-9C95-723B3E9D6A54> /System/Library/Frameworks/Message.framework/Versions/B/Message

        0x7fff97372000 -     0x7fff97418ff7  com.apple.CoreServices.OSServices (557.4 - 557.4) <841878A8-6F3E-300D-8F01-444B3CC1F41D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

        0x7fff97419000 -     0x7fff976b3ff7  com.apple.JavaScriptCore (8536 - 8536.26.7) <ADAD1276-675A-3000-B746-560A2EB596A2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

        0x7fff976b4000 -     0x7fff976eafff  com.apple.DebugSymbols (98 - 98) <14E788B1-4EB2-3FD7-934B-849534DFC198> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s

        0x7fff976eb000 -     0x7fff97a1bff7  com.apple.HIToolbox (2.0 - 625) <317F75F7-4B0F-35F5-89A7-F20BA60AC944> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

        0x7fff97a1c000 -     0x7fff97a64fff  com.apple.framework.CoreWiFi (1.0 - 100.10) <0E863B4A-1094-3F8D-BEDE-D99537E9C588> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi

        0x7fff97a65000 -     0x7fff97aaaff7  com.apple.DiskManagement (5.0.1 - 631.1) <D9511F31-98DC-3BC5-B85C-B1EE70441B4A> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement

        0x7fff97aab000 -     0x7fff97af5ff7  libGLU.dylib (8.6.1) <DF45C1E3-3884-3991-B84F-F39B482E8BF8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

        0x7fff97af9000 -     0x7fff97b33fff  com.apple.GSS (3.0 - 2.0) <0BDF8090-5EF4-3759-94DE-8521D74188AA> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

        0x7fff97b34000 -     0x7fff97b56ff7  com.apple.Kerberos (2.0 - 1) <C49B8820-34ED-39D7-A407-A3E854153556> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

        0x7fff97b57000 -     0x7fff97b59fff  com.apple.securityhi (4.0 - 55002) <34E45C60-DC7E-3FCC-A1ED-EBF48B77C559> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI

        0x7fff97b5a000 -     0x7fff97bc7fff  com.apple.datadetectorscore (4.0 - 269.1) <C94C372B-3821-3A46-A8C2-091AB1CFF7F4> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

        0x7fff97bc8000 -     0x7fff97c22fff  com.apple.print.framework.PrintCore (8.1 - 387.1) <1FA17B75-33E6-35BD-9198-35F92E37B248> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

        0x7fff984d8000 -     0x7fff98532ff7  com.apple.imfoundation (8.0 - 900) <850E59A3-B5CE-3149-8D42-9ED4CBBCAA9D> /System/Library/PrivateFrameworks/IMFoundation.framework/Versions/A/IMFoundatio n

        0x7fff98533000 -     0x7fff98561fff  com.apple.CoreServicesInternal (154.2 - 154.2) <3E6196E6-F3B4-316F-9E1F-13B6B9694C7E> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal

        0x7fff98562000 -     0x7fff9857ffff  com.apple.openscripting (1.3.6 - 148.2) <33B87CFB-CACC-3EBC-893D-38AECB94FB8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

        0x7fff98582000 -     0x7fff98609ff7  libCoreStorage.dylib (274.7) <8E13133C-1198-3555-9518-2BCC09C66C97> /usr/lib/libCoreStorage.dylib

        0x7fff9860a000 -     0x7fff98615ff7  com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment

        0x7fff98616000 -     0x7fff98631ff7  libsystem_kernel.dylib (2050.18.24) <C0535565-35D1-31A7-A744-63D9F10F12A4> /usr/lib/system/libsystem_kernel.dylib

        0x7fff98632000 -     0x7fff98704ff7  com.apple.CoreText (260.0 - 275.16) <5BFC1D67-6A6F-38BC-9D90-9C712684EDAC> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

        0x7fff98707000 -     0x7fff98713fff  com.apple.CrashReporterSupport (10.8.2 - 414.3) <B1A904D2-1944-39AD-9F43-F589CEE3FCC3> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

        0x7fff98714000 -     0x7fff98763ff7  libFontRegistry.dylib (100) <2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib

        0x7fff98764000 -     0x7fff989bfff7  com.apple.QuartzComposer (5.1 - 284) <D9CDC9ED-9F03-30F0-80DF-BA189A054AC9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer

     

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 19

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 2321

        thread_create: 1

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=238.9M resident=193.9M(81%) swapped_out_or_unallocated=45.0M(19%)

    Writable regions: Total=1.6G written=363.8M(22%) resident=509.6M(31%) swapped_out=0K(0%) unallocated=1.1G(69%)

     

    REGION TYPE                        VIRTUAL

    ===========                        =======

    ATS (font support)                   31.9M

    ATS (font support) (reserved)           4K        reserved VM address space (unallocated)

    CG backing stores                    10.0M

    CG image                              940K

    CG raster data                        540K

    CG shared images                      192K

    CoreAnimation                          12K

    CoreImage                              76K

    CoreServices                         2052K

    IOKit                                4500K

    JS JIT generated code               128.0M

    JS JIT generated code (reserved)    896.0M        reserved VM address space (unallocated)

    JS VM register file (reserved)       4096K        reserved VM address space (unallocated)

    JS garbage collector                  128K

    MALLOC                              498.8M

    MALLOC guard page                      48K

    Memory tag=240                          4K

    Memory tag=242                         12K

    Memory tag=251                        128K

    OpenCL                                 76K

    OpenGL GLSL                          1024K

    SQLite page cache                    21.9M

    STACK GUARD                          56.1M

    Stack                                14.2M

    VM_ALLOCATE                          17.2M

    __DATA                               23.8M

    __IMAGE                               528K

    __LINKEDIT                           55.2M

    __TEXT                              183.7M

    __UNICODE                             544K

    mapped file                         110.7M

    shared memory                        16.9M

    ===========                        =======

    TOTAL                                 2.0G

    TOTAL, minus reserved VM space        1.2G

     

     


  • Linc Davis Level 10 Level 10 (172,910 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    1. Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    2. When you see the gray Apple logo, release the shift key.
    3. If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.

     

    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • bwadma Level 1 Level 1 (125 points)

    Dear Linc,

    thanks for the advive! I did perform the safe boot and tested:

    - the first thing I noted was that the "unexpected quit upon quit" did not happen when I wanted to do the safe boot test shortly after booting the Mac (after reading your advice and having opened essentially only Mail and Safari). After that, I did use my Mac for some time as usual (several hours), and then I did quit Mail.app again. This time, the "unexpected quit upon quit" did take place.

    - I did boot in safe mode, and worked again for some time with Mail.app and other applications. After about again three hours, I did quit mail.app: NO "unexpected quit upon quit".

    - I rebooted the Mac in normal mode, continued (the next day) to work as usual and did quit Mail.app. The "unexpected quit upon quit" did take place.

     

    Normally, I use my Mac for some days without rebooting. I shut down my home Mac for the weekdays, and my office Mac for the weekend. I do not expect that the simple time that passes by is the problem, but it might be that more and more programs get opened the longer I use the Mac.

  • Linc Davis Level 10 Level 10 (172,910 points)

    I'm not sure I understand your reply. Are you saying that you did not get the unexpected quit while in safe mode?

  • bwadma Level 1 Level 1 (125 points)

    Sorry if my English was not suffiently clear.

    Yes, I wanted to say that the unexpected quit did not occure while in safe mode.

  • Linc Davis Level 10 Level 10 (172,910 points)

    Please read this whole message before doing anything.
      
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
       
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Copy or drag — do not type — the line below into the Terminal window, then press return:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
     
    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.

     

    Step 2

     

    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
     
    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
     
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
      
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
     
    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • bwadma Level 1 Level 1 (125 points)

    Dear Linc,

    thanks!

     

    The output of the 5 commands is pasted below.

     

    ======

    Step 1 output:

    com.kaspersky.kext.klif (2.2.1d19)

    com.kaspersky.kext.kimul.38 (38)

     

    Step 2 output:

    com.Growl.GrowlHelperApp.GNTPClientService

    com.microsoft.office.licensing.helper

    com.kaspersky.kav

    com.bresink.system.securityagent3

    com.atomicbird.macaroniTool

    com.adobe.fpsaud

     

    Step 3 output:

    com.growl.GrowlLauncher

    com.kaspersky.kav.gui

    com.hp.productresearch

    com.hp.messagecenter.launcher

    com.hp.devicemonitor

    com.brother.LOGINserver

    ws.agile.1PasswordAgent

    com.cnet.ttengine

    com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109

     

    Step4 output:

    /Library/Components:

     

     

    /Library/Extensions:

     

     

    /Library/Frameworks:

    AEProfiling.framework

    AERegistration.framework

    AudioMixEngine.framework

    HPSmartPrint.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    iTunesLibrary.framework

     

     

    /Library/Input Methods:

     

     

    /Library/Internet Plug-Ins:

    Flash Player.plugin

    JavaAppletPlugin.plugin

    PDF Browser Plugin.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    SharePointBrowserPlugin.plugin

    SharePointWebKitPlugin.webplugin

    flashplayer.xpt

    nsIQTScriptablePlugin.xpt

     

     

    /Library/Keyboard Layouts:

     

     

    /Library/LaunchAgents:

    com.brother.LOGINserver.plist

    com.hp.devicemonitor.plist

    com.hp.messagecenter.launcher.plist

    com.hp.productresearch.plist

    com.kaspersky.kav.gui.plist

     

     

    /Library/LaunchDaemons:

    com.adobe.fpsaud.plist

    com.atomicbird.macaroni.launchd.plist

    com.bresink.system.securityagent3.plist

    com.kaspersky.kav.plist

    com.microsoft.office.licensing.helper.plist

     

     

    /Library/PreferencePanes:

    .DS_Store

    Default Folder X.prefPane

    Flash Player.prefPane

    Macaroni.prefPane

     

     

    /Library/PrivilegedHelperTools:

    com.bresink.system.securityagent3

    com.microsoft.office.licensing.helper

     

     

    /Library/QuickLook:

    iBooksAuthor.qlgenerator

    iWork.qlgenerator

     

     

    /Library/QuickTime:

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

     

     

    /Library/ScriptingAdditions:

    Default Folder X Addition.osax

     

     

    /Library/Services:

    Default Folder X Service.app

     

     

    /Library/Spotlight:

    Microsoft Office.mdimporter

    iBooksAuthor.mdimporter

    iWork.mdimporter

     

     

    /Library/StartupItems:

     

     

    /etc/mach_init.d:

     

     

    /etc/mach_init_per_login_session.d:

     

     

    /etc/mach_init_per_user.d:

     

     

    Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

     

    Library/Fonts:

    Arial

    Brush Script

    Times New Roman

    Verdana

    Wingdings

    Wingdings 2

    Wingdings 3

     

     

    Library/Input Methods:

    .localized

     

     

    Library/Internet Plug-Ins:

     

     

    Library/Keyboard Layouts:

     

     

    Library/LaunchAgents:

    com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.E9CA2625-6F83-4AAD-AFBA-082 166CE56B4.plist

    com.apple.SafariBookmarksSyncer.plist

    com.cnet.ttengine.plist

    ws.agile.1PasswordAgent.plist

     

     

    Library/PreferencePanes:

    TechTracker.prefPane

     

     

    Library/ScriptingAdditions:

    1Password Addition.osax

     

     

    Library/Services:

    ENService.app

    GraphicConverter.service

     

     

    Library/Spotlight:

    EndNote.mdimporter

     

     

    Step 5 output:

    iTunesHelper, Default Folder X Helper, MenuCalendarClock iCal, TomTomHOMERunner, Reminders, Messages, Dropbox, HP Product Research

  • Linc Davis Level 10 Level 10 (172,910 points)

    Back up all data.

    Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and the support article linked below for instructions. If Font Book finds any issues, resolve them, then boot in safe mode* (by holding down the shift key at the startup chime) to rebuild the font caches. Boot again as usual and test.

    Mac 101: Font Book

    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. In that case only, after running Font Book, launch the Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

    Drag or copy — do not type — the following line into the Terminal window, then press return:

    sudo atsutil databases -remove

    You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. After running the command, reboot as usual.

    If you still have problems after taking the above steps, continue as below.

    Please read this whole message carefully, especially the warnings, before doing anything.

    1. The changes to your configuration suggested here should be considered provisional; they may not solve your problem, or they may remove functionality that you find useful. If a third-party system modification that you want to keep is causing the problem, seek help from its developer.

    2. WARNING: Back up all data now if you haven’t already done so. Before proceeding, you must be sure you can restore your system to its present state, even if it becomes unbootable. If you’re not sure you can do that, STOP — DON’T CHANGE ANYTHING. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup. I will not be responsible for the consequences, and I will not be able to help, if you ignore this warning.

    3. You should either remove or update the following system modification(s), if an update is available from the developer:

    Default Folder X

    1Password

    and definitely remove at least the following:

    † Kaspersky

    4. Whatever you remove must be removed completely, and (unless otherwise specified in this message) the only way to do that is to use the uninstallation tool, if any, provided by the third-party developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job. I can't be more specific, because I don't install such things myself. Please do your own research.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the web for the product name.) If you don’t find anything on the website or in your search, email the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

    Again, please don't ask me to do this research for you. You can do it better than I can, because I haven't installed the product and I may not even know what it is.

    If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.

    5. I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future OS X updates, so it may not be clear which one is at fault.

    6. If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.

  • bwadma Level 1 Level 1 (125 points)

    Dear Linc,

    thanks again!

     

    Using FontBook, I found quite some duplicated fonts! The "solve duplicates automatically" function helped me in getting these older versions of existing fonts removed. Now they are in the trash, and reboot worked OK (I have TimeMashine active to get regular backups to a TimeCapsule ...).

    (I have no idea why fonts like Arial, Verdana and so on can become duplicated. It seems that new font versions were installed, but the old versions were neither inactivated nor deleted.)

     

    In addition, thanks to your hint I became aware of a new version of Kaspersky-AntiVirus and installed this version on my home Mac (21-inch iMac). I am not sure if Kaspersky-AntiVirus was the cause of the "unexpected quit upon quit" trouble, because e.g. on my MBP (which also showed the "unexpected quit upon quit") I use Sophos (provided by my University). On both, the home iMac and the MBP I removed duplicated fonts.

     

    I am not yet 100% sure that the "unexpected quit upon quit" problem is fully gone, because (as mentioned above) the Mail.app crash was not reproducible in each case. But already now Mail.app is starting faster, and two short start/quit cycles of Mail.app did not show the problem.

     

    THANKS!!