5 Replies Latest reply: Nov 30, 2012 10:37 AM by b noir
bookw0rm Level 1 Level 1

My itunes recently stopped working; it wouldn't load.  I've uninstalled, deleted all Apple software, cleaned out the temp folder, and reinstalled (several times) and it just won't start.  Any suggestion at this point?  Running Windows 7 Home; Itunes 10.7.


iPod nano, Windows 7
Reply by bookw0rm on Nov 13, 2012 1:09 PM Helpful

No error message-nothing happens at all.

All replies

  • b noir Level 9 Level 9

    Are you getting an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

  • bookw0rm Level 1 Level 1

    No error message-nothing happens at all.

  • b noir Level 9 Level 9

    No error message-nothing happens at all.

     

    Can you check something for me please?

     

    Restart your PC. after the PC restarts, bring up your Task manager, and go to the "Processes" tab. Click "Image name" to sort the processes alphabetically.

     

    Now try to launch iTunes.

     

    Does an itunes.exe process appear? If so, does it vanish after a second or so, or does it persist in the Processes tab (even though iTunes itself never shows up)?

  • bookw0rm Level 1 Level 1

    Itunes helper is showing at startup; when I try to open Itunes, itunes.exe shows up in task manager for 30 sec. or so, then vanishes and nothing opens.

  • b noir Level 9 Level 9

    Many thanks.

     

    If you're getting an error-message-free iTunes launch error, and the iTunes.exe is making a brief-if-any appearance in Task manager, we'd better check for a QuickTime problem.

     

    Try updating your QuickTime Player to the most recent version. Does iTunes start launching again?