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Error message 3164 while trying to update to IOS 6 and restore phone. Stuck on apple logo screen for hours.

This morning I was prompted to update my iphone software to IOS 6. After letting it download, I then found my phone stuck on a screen with an image of iTunes and a usb connector cord. So I plugged it into my computer, where it said it that iTunes was downloading IOS6 for my phone. After waiting 25 minutes for it to download, I got an error message saying that my phone could not be restored, error 3164 I believe. So I did all the steps listed online (restarted the computer, tried restarting my iphone, checking for itunes software updates, etc.) but it still says that my iphone cant be restored. And now when I plug it into the computer, iTunes doesn't even recognize that anything is plugged in. The phone screen is stuck on the apple logo, restarting doesn't work, and its been stuck like this for almost 4 hours. Help!

iPhone 4, iOS 6

Posted on Sep 27, 2012 8:59 AM

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1 reply

Sep 27, 2012 9:07 AM in response to anniko

3194?


http://support.apple.com/kb/TS3694#error3194


Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

Install the latest version of iTunes.

Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.

Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".

Try to restore from another known-good computer and network.

If the errors persist on another computer, the device may need service.

Error message 3164 while trying to update to IOS 6 and restore phone. Stuck on apple logo screen for hours.

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