Currently Being ModeratedOct 5, 2012 3:00 PM (in response to Ronin81)
Same problem. I had a 4S with iOS 6. It backed up a number of times. I dropped the thing and broke the screen, got a repalcement at the Apple Store yesterday, and now I can't restore the new one from the iCloud backup. I've tried a couple different backups and it's always the same: First there's a screen w/ a blue progress bar that completes, then the black screen w/ Apple logo and silver progress bar. The first time the progress bar goes all the way up (takes a little while and hangs at 50% before finishing), then the same screen shows up again and the progress bar only gets to 5-10%. If I just let it sit it resets once in a while -- maybe once an hour -- (black spinner screen) but goes right back to the progress bar screen and gets stuck at the same place every time.
I'm not giving up on this thing. I'm going to call support first and take it back to the Apple store if they can't help.
Currently Being ModeratedOct 5, 2012 4:01 PM (in response to r.fletcher)
I was able to restore my phone. I am not confident it actually will work again for me or others, but here is what I did. It is certainly worth a try. With the phone stalled on the apple screen, I plugged it into my computer hit "restore". The computer asked me if i wanted to back up my phone before restoring and I said YES. It then went and restored as before. This time, instead of restoring from iCloud, I told it to restore from the local backup I had just made on the stalled phone. Call it magic (I am still wondering), the phone reinstalled and everything was there. I did have to re-input all my passwords, but for the most part, the phone acted just as it had before. I have no idea why this happened and if anyone from Apple can offer some advice as to how to avoid this in the future, that would be most appreciated.
Currently Being ModeratedOct 6, 2012 6:17 PM (in response to Ronin81)
I am sure my restore is now corrupt?
Has been on status bar for 8 hours and has not moved.
I have tried a manual reset to start the process all over again but it keeps going back to the status bar.
Not sure what else I can do
Currently Being ModeratedOct 20, 2012 10:18 AM (in response to Ronin81)
Based of what EJW said I was able to repair.
1. Attempt to restore off Icloud
2. wait for it to sit there
3. plug in and open itunes
5. BACKUP before restore
6. Restore from copy on itunes (not icloud).
Worked like a charm.
Currently Being ModeratedNov 4, 2012 12:12 PM (in response to r.fletcher)
I hadn't follwed up here because I hadn't found a solution, but good news: iOS 6.0.1 is out and I think they fixed this bug. All I know is that I had made absolutly zero progress on this. I tried the procedure above, restored multiple times, called AppleCare, visited multiple Apple stores. Nothing got me any closer. But after updating to iOS 6.0.1, restoring from the very same iCloud back up worked the first time.
Still, I'm done using iCloud backup. If it fails your hands are completely tied, and Apple's first lines of support are absolutely no help. Back to iTunes backups for me!