9 Replies Latest reply: Nov 11, 2015 5:53 AM by sureshfromindianapolis
MurdochMiller Level 1 Level 1

In trying to update my IPhone 4S to OS 6, iTunes tells me I must be updated to the newest version of iTunes. Unpon updating, iTunes tells me I cannot update due to a missing .msi file. Various outlets suggest uninstalling and reinstalling iTunes. I have followed suggested steps to uninstall iTunes. No matter how many different ways I try, my computer tells me that I am unable to uninstall because of a missing iTunes.msi file. I can't find this faile anywhere on my computer. I cannot find any other way to uninstall iTunes. Any suggestions?

iPhone 4S, iOS 6, iTunes
Reply by b noir on Sep 27, 2012 2:07 PM Helpful

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/197/19790734-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):




(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:


Cleanup removing itunes.png


(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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