4 Replies Latest reply: Oct 11, 2012 6:49 AM by timchert
JCrew7384 Level 1 Level 1

I ported my number from ATT to Verizon with the new iPhone 5.


Visual Voicemail keeps asking me to set it up with a password. Then it says unauthorized. I spent an hour on the phone with Verizon support. They said I had to wipe my phone and set it up as a new phone.


I backed up, set up as new, went to Voicemail. It called my voicemail. I set up the account, and left a test voicemail. Visual Voicemail worked.


Then I restored back to my iPhone backup, getting all my data, apps, and contacts back, and the Visual Voicemail doesn't think it is setup anymore.


What gives??? Is this an Apple or Verizon issue? It works on a "new" setup phone, not a restored one???

iPhone, iOS 6