BUG: Verizon iPhone Visual Voicemail Not Working with Ported Number

Question

Level 1

4 points

BUG: Verizon iPhone Visual Voicemail Not Working with Ported Number

I ported my number from ATT to Verizon with the new iPhone 5.

Visual Voicemail keeps asking me to set it up with a password. Then it says unauthorized. I spent an hour on the phone with Verizon support. They said I had to wipe my phone and set it up as a new phone.

I backed up, set up as new, went to Voicemail. It called my voicemail. I set up the account, and left a test voicemail. Visual Voicemail worked.

Then I restored back to my iPhone backup, getting all my data, apps, and contacts back, and the Visual Voicemail doesn't think it is setup anymore.

What gives??? Is this an Apple or Verizon issue? It works on a "new" setup phone, not a restored one???

iPhone, iOS 6

Posted on Sep 27, 2012 3:36 PM

Reply

Answer 1

JCrew7384 Author

Level 1

4 points

Sep 27, 2012 3:41 PM in response to JCrew7384

I have heard of others having this issue as well. I BELIEVE this is a bug in the software of iOS 6. My number is a ported number from AT&T, and my backup came from an AT&T iPhone 4... When I setup the iPhone 5 as a new phone, it figures out the voicemail. When I restore from backup, it can't figure it out...

Come on apple.

Reply

Answer 2

mdrnstm

Level 1

0 points

Sep 28, 2012 7:06 PM in response to JCrew7384

I found that this was an issue (when I setup my iPhone 5) was solved when I went in and reset the network settings.

It seems that somehow the provider network settings weren't quite right:

Settings -> General -> Reset -> Reset Network Settings

After resetting the network settings, everything just worked again.

Perhaps the same thing can correct the issue for you as well. (worth a shot)

Reply

Answer 3

Oct 5, 2012 2:26 PM in response to JCrew7384

This worked for me.

http://www.fredmckinnon.com/myblog/2012/07/05/verizon-iphone-text-mms-and-visual -voicemail-mystery-solved/

If your running the Onavo app that IS the issue.

Reply

Answer 4

timchert

Level 1

0 points

Oct 11, 2012 6:49 AM in response to JCrew7384

Same problem. Switched from AT&T to Verizon with iPhone 5. Backed up from iPhone 4 via iCloud. I can go through setup of voicemail, but then access not authorized. Tried procedure to "reset network settings, power off, then back on. Same problem exists.

Reply