Colin Daniels
Level 1 (0 points)

Q: Error -50, Not What You Think

I'm getting the -50 error in iTunes but I'm not using a Firewall so the official help doesn't work for me. I've tried restarting the download, deleting the ~/iTunes Media/Downloads folder, and a few other things like restarting iTunes. Nothing's worked.

 

I purchased an album and just track 9 is having the problem. The other 13 tracks have downloaded just fine.

 

Help a very desperate guy out, what do you think?

OS X Mountain Lion (10.8.2)

Posted on Sep 27, 2012 9:51 PM

by b noir,Solvedanswer
b noir b noir
Level 9 (72,129 points)
A:

I purchased an album and just track 9 is having the problem. The other 13 tracks have downloaded just fine.

 

It's possible that the copy on the iTunes server is damaged. (I think that'd be more likely to produce an error 10000 than a 50, but a 50 is within the bounds of possibility.)

 

So, I'd report the problem to the iTunes Store. 

 

Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

 

Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

 

EDIT: Changed "playing properly" to "downloading properly". Sorry about the inital mistake.

 

Message was edited by: b noir

Posted on Sep 28, 2012 2:20 PM

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Colin Daniels

Q: Error -50, Not What You Think

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  • Helpful answers

  • by HACKINT0SH,

    HACKINT0SH HACKINT0SH Sep 28, 2012 12:24 AM in response to Colin Daniels
    Level 5 (5,774 points)
    iLife
    Sep 28, 2012 12:24 AM in response to Colin Daniels

    iTunes Store: "Error (-50)" when downloading purchased content

              http://support.apple.com/kb/TS1583

  • by Colin Daniels,

    Colin Daniels Colin Daniels Sep 28, 2012 5:40 AM in response to HACKINT0SH
    Level 1 (0 points)
    Sep 28, 2012 5:40 AM in response to HACKINT0SH

    First, thanks for the response.

     

    Second, I think you misunderstood my problem. I've already visited and tried everything on that page. I'm looking for a solution outside of that because it doesn't work.

     

    So, thank you for the quick response but what would you suggest other than the above link because the information there isn't working for me.

  • by b noir,Solvedanswer

    b noir b noir Sep 28, 2012 2:20 PM in response to Colin Daniels
    Level 9 (72,129 points)
    Sep 28, 2012 2:20 PM in response to Colin Daniels

    I purchased an album and just track 9 is having the problem. The other 13 tracks have downloaded just fine.

     

    It's possible that the copy on the iTunes server is damaged. (I think that'd be more likely to produce an error 10000 than a 50, but a 50 is within the bounds of possibility.)

     

    So, I'd report the problem to the iTunes Store. 

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

     

    EDIT: Changed "playing properly" to "downloading properly". Sorry about the inital mistake.

     

    Message was edited by: b noir

  • by Colin Daniels,

    Colin Daniels Colin Daniels Sep 29, 2012 6:30 AM in response to b noir
    Level 1 (0 points)
    Sep 29, 2012 6:30 AM in response to b noir

    b noir,

     

    Thanks!

     

    I was also getting 10000 errors occasionally as well as the -50 with the same file. Yesterday I downloaded it without incident on my iPhone and iPad. Today it worked on the MacBook.

     

    Based on your advice I also reported the problem.

     

    Thank you again!

  • by b noir,

    b noir b noir Sep 29, 2012 7:39 AM in response to Colin Daniels
    Level 9 (72,129 points)
    Sep 29, 2012 7:39 AM in response to Colin Daniels

    You're welcome. Glad you got things sorted out.