Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Dead iPhone 5

Woke up this morning , picked up my new white iPhone 5 64gb. To check the time and messages and .......nothing ....nada ......zip . No life at all . No response to any buttons , no response to being plugged in to charge ? The charge was at 90% yesterday evening and it was fine at bedtime .


Any ideas ?


M

Posted on Sep 28, 2012 1:51 AM

Reply
Question marked as Best reply

Posted on Sep 28, 2012 1:53 AM

Have you tried any of the Basic Troubleshooting Steps...


Restart... Reset... Restore from Backup... Restore as New...


Restart / Reset


http://support.apple.com/kb/ht1430


Backing up, Updating and Restoring


http://support.apple.com/kb/HT1414



Try this First...


Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...


Wait for the Apple logo to Appear...


Usually takes about 15 - 20 Seconds... ( But can take Longer...)


Release the Buttons...

2 replies
Question marked as Best reply

Sep 28, 2012 1:53 AM in response to 1magine

Have you tried any of the Basic Troubleshooting Steps...


Restart... Reset... Restore from Backup... Restore as New...


Restart / Reset


http://support.apple.com/kb/ht1430


Backing up, Updating and Restoring


http://support.apple.com/kb/HT1414



Try this First...


Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...


Wait for the Apple logo to Appear...


Usually takes about 15 - 20 Seconds... ( But can take Longer...)


Release the Buttons...

Dead iPhone 5

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.