Q: New laptop does not detect iPod Touch

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Sophie_723

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Q: New laptop does not detect iPod Touch

So basically, I recently brought a new laptop (an Acer Aspire V3-571G, Windows7 64-bit operating system, etc etc..).

I downloaded iTunes and used home sharing to transfer my music across to my new laptop, which worked fine. So basically, my new laptop is fully set up for my iPod. However, when I plug in my iPod my laptop doesn't recognise it and puts it down as an unknown device. How do I fix this? I have tried several times (i.e. unplugging and plugging back in), including troubleshooting it about 3 times.

My iPod is an iPod Touch 4th Generation which uses iOS4 (because my old laptop kept crashing whenever I tried to get iOS5!!!).

I had problems with my old laptop never being able to complete a sync (it would get right to the last stage and would then say sync had failed) so I don't know if that's a problem with my iPod or my old laptop. (old laptop - Toshiba Satellie T130)

Any help?

iPod touch, iOS 4.3.3, 4th Gen. also; Acer Aspire V3-571G

Posted on Sep 28, 2012 3:26 AM

I have this question too

Solved

lllaass

Level 10 (188,104 points)

Desktops

A:

Run diagnostics and come back with the syncing results. and any erros noted.

iTunes for Windows: Gathering and using iTunes Diagnostics

Posted on Sep 28, 2012 6:10 AM

Q: New laptop does not detect iPod Touch

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by Sophie_723,

Sophie_723 Sep 28, 2012 4:17 AM in response to Sophie_723
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Sep 28, 2012 4:17 AM in response to Sophie_723

and it doesnt even charge when its plugged in to new laptop
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by lllaass,

lllaass Sep 28, 2012 4:34 AM in response to Sophie_723
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Sep 28, 2012 4:34 AM in response to Sophie_723

Have you tried here:
iOS: Device not recognized in iTunes for Windows
Have you tried another computer?
To you have a wall charger to try to see if it charges? This will help determine if you have an iPod or computer problem.
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by Sophie_723,

Sophie_723 Sep 28, 2012 5:14 AM in response to lllaass
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Sep 28, 2012 5:14 AM in response to lllaass

It charges when I plug it into a wall charger, so I'm assuming the problem is due to my computer. I can't try a different one, this is the only one I have (apart from my old laptop which doesn't even work). I'm trying the support link at the moment
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by Sophie_723,

Sophie_723 Sep 28, 2012 5:29 AM in response to lllaass
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Sep 28, 2012 5:29 AM in response to lllaass

I followed the steps to the letter but still doesn't work. iPod is still in the 'unknown device' list.
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by lllaass,Helpful

lllaass Sep 28, 2012 5:32 AM in response to Sophie_723
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Sep 28, 2012 5:32 AM in response to Sophie_723

Did yu try this:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

I find it hard to believ that you did everthing in the article in 15 minutes
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by Sophie_723,

Sophie_723 Sep 28, 2012 5:43 AM in response to lllaass
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Sep 28, 2012 5:43 AM in response to lllaass

well, i didnt need to charge ipod cos its full battery,
restarting computer takes less than a minute,
restarting ipod takes less than a minute.
i cant reinstall itunes cos it has my whole library on it and i cant use homesharing anymore cos i gave the only other laptop with my itunes library on to my dad who took it to a friend of his about 30 mins ago. and also why would i need to reinstall it if i only installed itunes about 3 hours ago anyway? and its more like 25 mins actually cos i was already halfway through going through the article when i wrote the first post.
oh and fyi, i dont have quicktime.
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by lllaass,Helpful

lllaass Sep 28, 2012 5:45 AM in response to Sophie_723
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Sep 28, 2012 5:45 AM in response to Sophie_723

Removing and reinstalling all the Apple software will not effect your library but you should always backup your library. The remove and reinstall frequently resolve the problem.
iTunes: Back up your iTunes library by copying to an external hard drive
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by Sophie_723,

Sophie_723 Sep 28, 2012 6:04 AM in response to lllaass
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Sep 28, 2012 6:04 AM in response to lllaass

still an unknown USB device.
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by Sophie_723,

Sophie_723 Sep 28, 2012 6:48 AM in response to lllaass
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Sep 28, 2012 6:48 AM in response to lllaass

As soon as I ran diagnostics my laptop detected my iPod and so did iTunes (no errors came back with the diagnostics) Thankyou for the help
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Accepted Answer · Sep 28, 2012 6:10 AM

lllaass

Level 10 (188,104 points)

Desktops

Sep 28, 2012 6:10 AM in response to Sophie_723

Run diagnostics and come back with the syncing results. and any erros noted.

iTunes for Windows: Gathering and using iTunes Diagnostics

Q: New laptop does not detect iPod Touch

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by Sophie_723,

by lllaass,

by Sophie_723,

by Sophie_723,

by lllaass,★Helpful

by Sophie_723,

by lllaass,★Helpful

by Sophie_723,

by lllaass,Solvedanswer

by Sophie_723,

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by lllaass,Helpful

by lllaass,Helpful