Hazza42

Q: Green glow on iPhone 5 unlock screen?

I've had my iPhone 5 for a few days now and I've noticed this issue more and more. Whenever I wake my iPhone there is a split second where a green glow around the edge of the screen is visible. It's a bit like light leakage but its green and only appears for a fraction of a second after you turn on the screen. It is also sometimes activated by using the slide to unlock, which makes it glow brighter.

Does anyone else have this happening with their new iPhone? I don't know if this is the start of a defect or not... I have had very rare graphical flickering and tearing of the keyboard UI, but that's only happened once or twice and only for a second, as soon as I started typing it went away.

It looks like this might turn into a trip to the Apple store, I just wanted to know if anyone else has noticed this weird phenomenon on their new iPhones.

iPhone 5, iOS 6, Black - 64GB

Posted on Sep 28, 2012 10:26 AM

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Q: Green glow on iPhone 5 unlock screen?

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  • by woltek,

    woltek woltek Nov 11, 2012 11:44 AM in response to zYxMa
    Level 1 (0 points)
    Nov 11, 2012 11:44 AM in response to zYxMa

    Yes, same problem. I first thought 6.0.1

    fixed the issue, but it is as bad as it was before.

  • by woltek,

    woltek woltek Nov 11, 2012 11:48 AM in response to cmarcho
    Level 1 (0 points)
    Nov 11, 2012 11:48 AM in response to cmarcho

    How does it work to get a new phone

    while being able to keep the old one

    until the new one arrives?

  • by cmarcho,

    cmarcho cmarcho Nov 11, 2012 12:48 PM in response to Hazza42
    Level 1 (0 points)
    Nov 11, 2012 12:48 PM in response to Hazza42

    Yes it happened with both versions.

     

    To get a replacement without sending your phone in first, apple will put a $720 hold on your credit card.

    Once you get the new phone, you have about a week to send the old one back or the charge will go through.

  • by mac_n_cheese69,

    mac_n_cheese69 mac_n_cheese69 Nov 12, 2012 4:42 PM in response to Hazza42
    Level 1 (4 points)
    Nov 12, 2012 4:42 PM in response to Hazza42

    I think i have found a way to reproduce the green glow consistently so that if you need to demonstrate the problem to someone at say, the Apple Store, you won't look like an idiot by not being able to reproduce the problem.

     

    I noticed as i was wiping the screen with my sleeve, the inside of my exposed forearm brushed along the screen and it glowed green very strongly. 

     

    Now, I realise that wiping the screen with my forearm isn't something I'm likely to regularly do, but for me at least i can consistently reproduce the problem this way.  It seems the screen reacts in this manner the more surface area you cover.

     

    I've also noticed that you can reproduce this when the phone is in the process of booting up, so it's not just the lock-screen.

     

    Can anyone else confirm this?

  • by woltek,

    woltek woltek Nov 12, 2012 5:23 PM in response to mac_n_cheese69
    Level 1 (0 points)
    Nov 12, 2012 5:23 PM in response to mac_n_cheese69

    I can confirm this

    I'll be close to an apple store next week

    & try to get a replacement.

    What about you?

  • by cmarcho,

    cmarcho cmarcho Nov 12, 2012 5:34 PM in response to Hazza42
    Level 1 (0 points)
    Nov 12, 2012 5:34 PM in response to Hazza42

    My replacement arrived today. When I get home I'll check to see if it has the issue or not. I hope it does not.

  • by cmarcho,

    cmarcho cmarcho Nov 12, 2012 8:02 PM in response to Hazza42
    Level 1 (0 points)
    Nov 12, 2012 8:02 PM in response to Hazza42

    got my replacement, gave it a good hard look and I'm happy to report that it does NOT have the green glow! It appears to be a brand new phone as far as I can tell.

     

    Sending my old one back in the morning so I don't get charged the $720!

  • by mobbie16995,

    mobbie16995 mobbie16995 Nov 14, 2012 5:25 AM in response to Hazza42
    Level 1 (0 points)
    Nov 14, 2012 5:25 AM in response to Hazza42

    Hey Guys,

     

    I live in Germany and just bought an iPhone last Saturday. After "playing" around with it for almost the whole weekend I discovered this green glow. At first, it didn't really bother me that much but after a while it got worse and worse...

    Today (Wednesday) I went to the closest apple store and showed them my problem. They said they haven't heard of anything like it and replaced it straight away. The problem: my replacement has the same issues and I even tried out the ones displayed in the store -> every single one has the green glow issue! -.-

     

    I really don't know what to do at this point but I'm probably going to wait a week or two and hope for a better production series in stock that isn't broken! Any other suggestions or fixes of how to get rid of the green glow would be very welcomed!

     

    Hope to have a "normal" iPhone soon! ;)

  • by woltek,

    woltek woltek Nov 14, 2012 5:35 AM in response to mobbie16995
    Level 1 (0 points)
    Nov 14, 2012 5:35 AM in response to mobbie16995

    Hey,

    I'm from Germany too, I plan to exchange

    my "green glow phone" at the Dresden store

    next week. Which store did you go to?

  • by mobbie16995,

    mobbie16995 mobbie16995 Nov 14, 2012 5:42 AM in response to woltek
    Level 1 (0 points)
    Nov 14, 2012 5:42 AM in response to woltek

    Hey

     

    I went to the store in Sindelfingen that just opend up...probably going to visit it next week in hope for better phones ;)

  • by woltek,

    woltek woltek Nov 14, 2012 5:52 AM in response to mobbie16995
    Level 1 (0 points)
    Nov 14, 2012 5:52 AM in response to mobbie16995

    Oops,

    I almost went there since I live in Freiburg. Just happen to be in Dresden next week

    Did the guy at the store mention something as to whether it might be a software issue to be solved

    by the 6.1. update?

  • by mac_n_cheese69,

    mac_n_cheese69 mac_n_cheese69 Nov 14, 2012 5:59 AM in response to woltek
    Level 1 (4 points)
    Nov 14, 2012 5:59 AM in response to woltek

    I had my phone replaced yesterday, not at the Apple store, but at the O2 store where I got the phone from.  The replacement still has the problem but is less evident.  I have to really brush my arm (not fingers or hand) against it to really see it. 

     

    It's very unlikely a software issue, since the problem can be demonstrated even when the phone is booting up or shutting down.

  • by mobbie16995,

    mobbie16995 mobbie16995 Nov 14, 2012 6:24 AM in response to woltek
    Level 1 (0 points)
    Nov 14, 2012 6:24 AM in response to woltek

    No he didn't say anything about the problem, because he didn't even know it exsisted

    Nevertheless I now have an iPhone that still has the problem and I'm becoming angrier @the apple guys by the minute.

    Next time I go there I wont be leaving without a Phone that wors perfectly, even if I have to replace it 10 times sitting there!!!

  • by freestylesurfer,

    freestylesurfer freestylesurfer Nov 14, 2012 12:10 PM in response to Hazza42
    Level 1 (0 points)
    Nov 14, 2012 12:10 PM in response to Hazza42

    Same problem here in Germany. But it just glows right after the iPhone is taken out of my leather case!!

  • by freestylesurfer,

    freestylesurfer freestylesurfer Nov 14, 2012 12:11 PM in response to freestylesurfer
    Level 1 (0 points)
    Nov 14, 2012 12:11 PM in response to freestylesurfer

    Anyone having the same problem with the leather case?

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