iMac very slow, apps not responding, wheel turning

My iMac has been excruciatingly slow lately. When opened, applications are stuck not responding for a long time while the wheel is turning. Then, when they finally open, they often lapse again into no-responding state after a while. That happens with a wide variety of apps: Mail, Safari, Photoshop, App Store, etc., which suggests that the problem is not with the applications.


So I did a clean re-install of the OS (Mountain Lion) today, after having made a carbon copy of my iMac internal disk onto an external drive, and erasing the internal.


After the OS was reinstalled on my internal drive, I migrated applications, settings and documents from the external backup to the internal drive. The option offered in the ML installation process.


Then I finally restarted the iMac, hoping that it would have recovered its normal, swift behavior, and that I could use it again — but nothing has changed!

It is as incredibly sluggish as before, and the apps are often not responding...


Even software updates are slower than usual. The latest one (Aperture 3.4.1) can't even be completed. It's stuck. And I can't quit the App Store app as the update is still in process. Should I force quit the App Store?


What more can I do to get out of this dreadful mess?

iMac (27-inch Mid 2011), OS X Mountain Lion

Posted on Sep 28, 2012 4:12 PM

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19 replies

Sep 28, 2012 6:33 PM in response to Laurent Sauerwein

The yellow triangle usually denotes a problem. Rather than guessing, I'd suggest deleting all and then adding them back one by one to find the culprit(s).


EDIT: And get rid of that AV software. Even if it isn't a culprit, all it's doing is hitting on your performance.


"Mac OS X versions 10.6.7 and later have built-in detection of known Mac malware in downloaded files. The recognition database is automatically updated once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders. In most cases, there’s no benefit from any other automated protection against malware."

Sep 28, 2012 4:18 PM in response to Laurent Sauerwein

Have you tried starting in Safe Mode and see if the problems still occur?

Restart holding the "shift" key.

(Expect it to take longer to start this way because it runs a directory check first.)


If this works look in System Preferences > Users & Groups > Login items and disable any third party login items. Also look in /Library/Startup Items. Nothing is put in that folder by default, so anything in there is yours.

Sep 30, 2012 9:37 AM in response to Laurent Sauerwein

I'm back because, although there's a serious improvement, there are still a few problems. No more apps not reponding but some sluggishness remains.


I can't remove a few items from Login Items. I select them and press the - (minus) button, but nothing happens. I can't find them in the Finder either, so How can I get rid of them?


  • Nikon View Monitor Carbon (All Users) <— has a yellow triangle nest to it
  • WDDriveManagerStatusMenu (All Users) <— has a yellow triangle nest to it
  • SPanel (All Users)
  • Launch Nikon Message Center 2 <— has a yellow triangle nest to it


Then AdobeResourceSynchronizer has a yellow triangle next to it too. I don't want to remove that unless I really have to, as I am an intensive user of Adobe Creative Suite.


Main question is: how can I get rid of the items that refuse to be deleted from the list in Users & Groups?

Sep 28, 2012 4:32 PM in response to Laurent Sauerwein

First, back up all data immediately, as your boot drive might be failing.


Take these steps when you notice the problem.


Step 1


Launch the Activity Monitor application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.


Select the CPU tab of the Activity Monitor window.


Select All Processes from the menu in the toolbar, if not already selected.


Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.


Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?


Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)


Step 2


You must be logged in as an administrator to carry out this step.


Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.


Post the 50 or so most recent messages in the log — the text, please, not a screenshot.


When posting a log extract, be selective. Don't post more than is requested.

PLEASE DO NOT INDISCRIMINATELY DUMP THOUSANDS OF LINES FROM THE LOG INTO A MESSAGE. If you do that, I will not respond.

Important: Some personal information, such as your name, may appear in the log. Edit it out before posting.

Sep 28, 2012 5:20 PM in response to macjack

I restarted in Safe Mode and the applications now open faster. I have no apps not responding. But I do need some of the extensions


The only StartupItems I see are NMTCPSettingsTuning and StartupParameters.plist


No idea what the first one is. Should I remove it?


I also uninstalled Sophos Antivirus that was behaving strangely.


Now I will restart again normally (with the extensions) and see what happens.


Thanks for your help.

Sep 28, 2012 5:58 PM in response to macjack

Here are the Login Items. Had to look for them in the Finder and copy the names one by one.


Quite a mess actually...


Launch Nikon Message Center 2

SPanel

WDDriveManagerStatusMenu

Nikon View Monitor Carbon

DropBox

SugarSync Manager

LDMStatusItem

EvernoteHelper

SOHONotesService

Kaspersky Virus Scanner

CrashPlan menu bar

AdobeResourceSynchronizer

SpeechSynthesisServer

EvernoteHelper (that's a secoond one ?!)

Reader Library Launcher

Palm Desktop Background

GrowlHelperApp

EvernoteHelper (that's a 3d one...)

AdobeResourceSynchronizer


What do you think? It's a mess, I'm sure.

Sep 29, 2012 4:37 AM in response to Laurent Sauerwein

What do you think? It's a mess, I'm sure.


That is, indeed, a mess. With that much stuff running in the background all the time, it would be surprising if you weren't having performance problems! Start with uninstalling Kaspersky, as macjack said. If you want anti-virus software installed (see my Mac Malware Guide to help making that decision), that's not one you'll want to use.


Next, go through that list and decide what you never use anymore and uninstall it completely (using whatever uninstaller is provided, if any). Any apps that you just had to drag to the Applications folder to install can be removed by deleting the app and removing any associated login items from the list.


If that doesn't help, keep weeding out stuff. But you may have other things installed elsewhere, like kernel extensions, from programs not on that list. If you get to this point and are still having problems, you may want to consider erasing the hard drive and reinstalling a fresh new system.

Sep 29, 2012 4:58 AM in response to thomas_r.

I 100% agree that force quiting the finder is a band aid and a bad one at that. *BUT* the fact that force quiting the finder temporarily solves the problem (usually for a few hours) does seem to indicate there is a problem there doesn't it? Something is causing the finder, or filesystem, to become unresponsive and then all the apps freeze. Discovering the culprit is difficult. The instructions listed above are good but certainly not for the light hearted! :-)


I'm grasping at straws so other explanations or thoughts are welcome.

Sep 29, 2012 6:24 AM in response to Dave Calhoun2

Thanks, all. Uninstalled most startup items (not all) and I now have a spectacular improvement. I think there were rotten apples in that mess...


I hesitate to get rid of all AntiVirus software however... But Thomas Reed's Mac Malware Guide is very useful and clear, so we'll see. I'll read it again 🙂


Thanks to mackjack, Thomas and Dave. Nice to know you're around.

Sep 24, 2013 11:09 PM in response to Linc Davis

Hi Linc, Obviously outloook has an issue here- but even when it's quit I still get hung intermitantly - beachball. Disk Utility- no errors, deleted all startup items in Library and Sys. Pref- created a new directory for Outlook.Bought more Ram - Clean My Mac is now doing a bit of deleting see if that does anything. Updated Outlook as well. Any ideas?


25/09/13 1:11:00.249 PM WindowServer[109]: CGXDisableUpdate: UI updates were forcibly disabled by application "Microsoft Outlook" for over 1.00 seconds. Server has re-enabled them.

25/09/13 1:11:02.426 PM WindowServer[109]: reenable_update_for_connection: UI updates were finally reenabled by application "Microsoft Outlook" after 3.18 seconds (server forcibly re-enabled them after 1.00 seconds)

25/09/13 1:11:05.037 PM WindowServer[109]: CGXDisableUpdate: UI updates were forcibly disabled by application "Microsoft Outlook" for over 1.00 seconds. Server has re-enabled them.

25/09/13 1:11:19.037 PM WindowServer[109]: disable_update_likely_unbalanced: UI updates still disabled by application "Microsoft Outlook" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

25/09/13 1:11:27.769 PM WindowServer[109]: reenable_update_for_connection: UI updates were finally reenabled by application "Microsoft Outlook" after 23.73 seconds (server forcibly re-enabled them after 1.00 seconds)

25/09/13 1:11:30.248 PM WindowServer[109]: CGXDisableUpdate: UI updates were forcibly disabled by application "Microsoft Outlook" for over 1.00 seconds. Server has re-enabled them.

25/09/13 1:11:44.249 PM WindowServer[109]: disable_update_likely_unbalanced: UI updates still disabled by application "Microsoft Outlook" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

25/09/13 1:11:50.403 PM WindowServer[109]: reenable_update_for_connection: UI updates were finally reenabled by application "Microsoft Outlook" after 21.16 seconds (server forcibly re-enabled them after 1.00 seconds)

25/09/13 1:12:00.247 PM WindowServer[109]: CGXDisableUpdate: UI updates were forcibly disabled by application "Microsoft Outlook" for over 1.00 seconds. Server has re-enabled them.

25/09/13 1:12:14.248 PM WindowServer[109]: disable_update_likely_unbalanced: UI updates still disabled by application "Microsoft Outlook" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

25/09/13 1:12:26.342 PM WindowServer[109]: reenable_update_for_connection: UI updates were finally reenabled by application "Microsoft Outlook" after 27.10 seconds (server forcibly re-enabled them after 1.00 seconds)

25/09/13 1:12:27.343 PM WindowServer[109]: CGXDisableUpdate: UI updates were forcibly disabled by application "Microsoft Outlook" for over 1.00 seconds. Server has re-enabled them.

25/09/13 1:12:41.344 PM WindowServer[109]: disable_update_likely_unbalanced: UI updates still disabled by application "Microsoft Outlook" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

25/09/13 1:12:47.291 PM WindowServer[109]: reenable_update_for_connection: UI updates were finally reenabled by application "Microsoft Outlook" after 20.95 seconds (server forcibly re-enabled them after 1.00 seconds)

25/09/13 1:13:00.247 PM WindowServer[109]: CGXDisableUpdate: UI updates were forcibly disabled by application "Microsoft Outlook" for over 1.00 seconds. Server has re-enabled them.

25/09/13 1:13:09.752 PM WindowServer[109]: reenable_update_for_connection: UI updates were finally reenabled by application "Microsoft Outlook" after 10.51 seconds (server forcibly re-enabled them after 1.00 seconds)

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iMac very slow, apps not responding, wheel turning

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