Previous 1 3 4 5 6 7 Next 101 Replies Latest reply: Jan 3, 2013 11:04 AM by LN1971 Go to original post
  • nj nick Level 1 (5 points)

    Ocean City NJ


    Here's what I've done to resolve this issue so far:


    1. Reset network settings

    2. Closed all active applications

    3. Wiped phone and set up as new iPhone

    4. Swiped SIM card with new card provide by Apple rep

    5. Replaced phone with new phone provided by Apple

    6. Called Verizon and spoke to senior supervisor who stated she had never heard of this issue

    7. Called Apple and spoke to tech and tech supervisor who said there was no software fix planned for this because they are not aware of the problem


    Nothing fixes these issues unfortunately.

    You guys all have to call Apple and notify them that this is an issue so that it can actually get fixed.

    Otherwise these issues will persist.

  • johnsonrod27 Level 1 (0 points)

    im getting really sick of the never heard of this issue ********.. NO **** YOU NEVER HEARD OF THE ISSUE THE PHONES 3 WEEKS OLD!!!

  • gkwalthew Level 1 (0 points)

    Same problem, but im northwest, Seattle WA...

    the phone will say LTE and I have full bars, but it will not connect to the web. No internet conection and no apps, nuthin. And it happens randomly, allmost My current and annoying solution is to turn the phone all the way off and then all the way back on. I'll be standing in the exact same spot and it will then conncet to the web like nothing was wrong. They really need fix this...

  • Tomcali Level 1 (0 points)

    I agree with NJ Nick... everyone needs to set aside some time to contact both Verizon and Apple to try and escalate the issue.  Make sure you point them to this thread so they understand other people are experiencing this issue.  I'm on hold with Verizon right now.

  • kstupendous Level 1 (0 points)

    Im having terrible 3G and 4G connectivity in my house, I have to walk 50 feet outside to recieve a signal. Sure I have wifi in my house but this is not the point. My old android htc Thunderbolt had 4g in my house. I bought my iPhone 5 yesterday 10/19/2012. I called verizon 3 times. I have two trouble tickets. no resolution yet. I'll keep caling until we get a fix.

  • Allenpf Level 1 (5 points)

    My phone has started working perfectly all day.  I can no longer duplicate the issue.  Is anyone else noticing this?

  • Erick427 Level 1 (0 points)

    Wow!!!! Upload speeds working great even after a phone call! I'm unable to replicate the issue. I'm not alone, a friend of mine that was having the same issue is unable to replicate the issue also! Somehow the issue was resolved, or appears to be! My guess is that Verizon did an update to its towers allowing a call to disconnect properly and therefore allowing normal data use to resume after a call.

  • nj nick Level 1 (5 points)

    What's really weird is that my phone has worked perfectly all day too. And I even tried to duplicate the issue again by calling the phone and making calls with the phone. And it hasn't messed up once all day.


    I'm in north NJ. And the issue usually happens in southern NJ.

    So I thought the issue didn't occur because I was in north jersey but maybe they fixed it.

    Verizon hasn't called me back and neither has apple even though I called Verizon today and continued to send screenshots to apple of the issue.


    Maybe they finally fixed it somehow through some kind of invisible update?


    I've never had an iPhone before this one so I don't know how apple does their updates. Are they done without you even knowing?


    I hope this stays fixed even when I leave north NJ.


    Anyone else having no more issues?

  • Bala Rochester_NY Level 1 (0 points)

    This is great news!!! Works for me too. I hope this stays so I can finally get to enjoy LTE.

  • mgm22 Level 1 (0 points)

    My iPhone is currently working also (Near Hartford, CT).  Last Sunday (10/14), when I did some testing in the evening I could not get LTE to fail after a call so I thought it was fixed... then on Monday the LTE connections started to fail again after phone calls.  Hopefully this time it will continue to work....

  • Bubby33 Level 1 (0 points)

    I'm also in the Hartford area and had no problems with LTE for the first time today. I was unable to replicate the problem after making a call. I hope it stays this way but I'm not getting my hopes up yet...

  • Cooleyrobb Level 1 (0 points)

    Well I'm glad for you guys but down here in Philly it's still doing the same thing. I tried to test the issue and it still does it.

  • kstupendous Level 1 (0 points)

    I still have horrible LTE in southern Long Island, ny. Verizon ticket still open. No fix. Horrible speeds.

  • sdyoyo Level 1 (0 points)

    Still happening to me too, south jersey/Philly area.

  • Tomcali Level 1 (0 points)

    I spoke with Verizon yesterday after the SIM card swap didn't fix the issue. They "rebuilt" my line in their system and then opened a trouble ticket.  On a good note the tech support rep I got ahold of appeared genuinely interested in fixing things and worked with me as I fumbled through field test mode to get some signal level numbers for her.  Since the call I have not been able to replicate the issue.

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