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AppleStarBR Level 1 (0 points)

People - I'm using a Sprint iPhone 5 with my local GSM chip. Everything works fine, except sending SMS.

 

All basic troubleshooting has been done: checked SMS settings, erased Network Settings, checked SMS Service # through *#5005*7672# and it is fine, restored the phone and re-checked everything above again... and nothing. :-(

 

Please help?


iPhone 5, iOS 6, Sprint model (A1429), GSM Network
  • michael.vietnam Level 1 (0 points)

    You will see that a lot's of people has the same pb > http://forums.macrumors.com/showthread.php?p=15927323#post15927323

    Apple has sold Sprint iPhone 5 with full price as fully usable with local GSM SIM overseas, if this SMS problem is generated because of the locked slim slot then Apple shouldn't sell for the full price the sprint I phone to people who specified that they are non-US resident and expect to use it in their country.

    How can we fix the problem ?

  • AppleStarBR Level 1 (0 points)

    Michael (and others reading this) - please contact Support @Apple and submit the issue there. I've just had a great conversation there and they understood the issue here, but more reproted cases will provide more information to contribute to a quicker solution to this issue...

  • michael.vietnam Level 1 (0 points)

    I saw on the other post that you said they closed your case id with no solution ... can you explain what they said on the phone ? thanks anyway to share

  • diesel vdub Level 7 (21,995 points)

    michael.vietnam wrote:

     

    Apple has sold Sprint iPhone 5 with full price as fully usable with local GSM SIM overseas, if this SMS problem is generated because of the locked slim slot then Apple shouldn't sell for the full price the sprint I phone to people who specified that they are non-US resident and expect to use it in their country.

    Did you buy the device in the US?  If so, Apple has not announced, nor do they offer an unlocked iPhone in the US.

     

    If you bought it in another country, did you actually buy it from Apple?

     

    Something about that comment simply does not add up.

  • michael.vietnam Level 1 (0 points)

    I think you miss the point ...

    Yes I bought it in US in an Apple store and yes I know that Apple do not have any factory unlocked offer for the moment dont missunderstand me, I've paid the full price ( like many others ) for an "off contract" iphone after asked to the Apple seller if it was possible to use this iPhone outside US with local carriers ... the answer was yes : " your iPhone will remain locked to the specific carrier in US  and be able to use outside US with your local carrier "

    and YES it works ... but sending SMS on GSM network don't, so YES Apple should know that issue before selling this model of iPhone 5 to non US resident who will use most of the time on GSM network.

    Please note that this problem will maybe concern also the Verizon/Sprint  clients who will want to use their iPhone for travel with local GSM sim cards ... it's not a small problem

    I think this information is important for people to know and adds up to the story

  • diesel vdub Level 7 (21,995 points)

    No, I did not miss the point.  You simply missed the obviousness.

     

    Off contract has NEVER meant unlocked.  Your device is carrier locked to Sprint.

    Return it if you cannot use it.

  • michael.vietnam Level 1 (0 points)

    haha, you just repeat what I said in my previous message ... locked on Sprint in US yes

    FYI you can read http://community.sprint.com/baw/thread/99345?start=0&tstart=0

    ... in the begening the Sprint moderator was like you : "it's locked by Sprint" and then post after post he understood that THE OBVIOUSNESS was that it's not locked to Sprint carrier outside US, below his answer :

    "... If you are able to use all other services on your Sprint iPhone 5 with an international SIM except sending SMS, then your iPhone is not locked by Sprint ..."

     

    ... hope you understand more now

  • diesel vdub Level 7 (21,995 points)

    You still do not understand... not certain if it is a language barrier or simply a lack of intelligence.

     

    There are NO unlocked Sprint iPhone 5's available in the US.

    The Verizon iPhone 5 does not appear to be carrier locked.

    The AT&T iPhone 5 can apparently be unlocked by simply restoring as new in iTunes.

     

    No such option exists for the Sprint iPhone 5 at this time.

    Only Sprint can unlock the iPhone and only if you meet their requirements.

  • michael.vietnam Level 1 (0 points)

    I give up with you my friend because you start to be rude and ridiculous ... but you're right on one point my english is really bad ...

    Anyway, if you dont understand that we are using Sprint iPhone 5 bought "off contract" with our gsm local carrier sim since we are back in our different countries ( Brasil, Russia ect ... ) and we try to figure out with Apple why SMS doesn't work on GSM network with the A1429 verizon/Sprint model then let's stop our conversation and please keep your lesson of obviousness for yourself thanks

  • diesel vdub Level 7 (21,995 points)

    Off Contract DOES NOT mean unlocked.  That is all you need to understand.

  • AppleStarBR Level 1 (0 points)

    Diesel, are you saying the issue we are experiencing with our Sprint / Verizon iPhones is due to the fact they are locked even on GSM?

     

    PS: there is no reason to be rude.

  • diesel vdub Level 7 (21,995 points)

    Yes.

    Apple has made no announcement about unlocked iPhone 5's in the US.

    If you want/need an unlocked iPhone 5 you'll need to wait until Apple does make them available or purchase them in another country.

  • AppleStarBR Level 1 (0 points)

    Diesel,

     

    We have Verizon users (actually, wife's iphone 5 is from Verizon) having exactly the same issue. If you're saying is correct, can you elaborate on the news in te link below?:

     

    http://www.cultofmac.com/192238/verizon-iphone-5-comes-unlocked-out-of-the-box-w orks-on-gsm-carriers-like-att/

  • diesel vdub Level 7 (21,995 points)

    That article is perfectly in line with what I have already stated.

    Apple has made no announcement regarding unlocked iPhone 5's in the US.

     

    Verizon made a decision (or a goof up) to not lock the iPhone 5, whether this applies to all Verizon iPhone 5's or only a subset of them, only Verizon knows.

     

    No such discovery, to my knowledge, has been made with Sprint iPhones.

     

    Apple's stance is, well, they haven't said anything as usual.

     

    The Verizon and Sprint iPhones will not work on other US LTE networks.  Once unlocked they may work on US GSM networks.  They should work on GSM networks world wide and if they do not then it is up to the user and that carrier to troubleshoot.  LTE compatibility is a network by network issue if they are using the supported bands for the device in question.

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