Previous 1 6 7 8 9 10 Next 656 Replies Latest reply: Aug 6, 2014 7:16 AM by wilcartabs Go to original post Branched to a new discussion.
  • fromsouth Level 4 Level 4 (3,835 points)

    Yes Roma, don't stress. I just gave people same advise that Misha did, on that other thread, that he created. "Return the phone if you can."


  • michael.vietnam Level 1 Level 1 (0 points)

    Yes it's still the best solution if it's easy and faster for you, for the others like me ( and we are a lot )we have to wait for what apple will propose

  • roman.dor Level 1 Level 1 (5 points)

    How did you changed your iPhone being far away?

    I'm thinking of sending it to a friend in USA so he can change that, would it work?

  • 386sx25 Level 1 Level 1 (0 points)

    I am havinf the same problem in Turkey. I have bought sprint iphone 5 an use it in Turkey with Vodafone TR carrier. Everything work fine ecpet sending SMS. I sent mail to apple and tim cook and waiting reply. I am not able to send the device to US fo change.


    Is there any way to solve the issue?

  • Nav33d Level 1 Level 1 (0 points)

    Only 'solution' at the moment is to take it to the Apple Store and hope somebody there is sympathetic to the problem and swaps it for you.  I'd take the box (and accessories) with your receipt and give it a shot.

  • michael.vietnam Level 1 Level 1 (0 points)

    this problem concerns USA Apple store so I doubt that Apple store in other places will exchange the device until they receive the instruction from Apple inc. Just people who can bring back the iPhone to US before 30 days can solve the problem by themselve, for the other Apple's clients in this bad situation, they need Apple action now

  • fromsouth Level 4 Level 4 (3,835 points)

    My take on that is, that apple is not involved in unlock process. That is why all those hundreds of people, who were coming, purchased phone in states and it was locked( i don't mean you guys, I mean all those years), only get it unlocked, by calling carrier. And that is

    if carrier agrees. That is why you hope that low level people at apple will not help you, cause they can't, but higher will. First- Singapore apple is not higher people. Second- higher people, even if they had tools to unlock,

    standing to lose more in court fees from the carrier. (Billions as it is). So michael, I know I am applish and all

    those other things, and I know to be a " bad person". But if I were you, I would not wait and arrange for the return.

    You probably still inside of your 30 days window. Hey and please keep calling me names, Roma. By the way what does that mean "stationed in Brazil". Where do you live then. Make it clear for people that you returned phone. Make it clear that it wasn't you, but someone else.

  • roman.dor Level 1 Level 1 (5 points)



    What I think we all are trying to say here is that it seems to be a software bug, from apple or from the carrier it doesn't matter, but as long as phone is functioning with every feature except sending SMS (I can even receive SMS, but not send SMS), then we are really thinking that it's a software bug, and it has to be solved.

    Being a software bug, we are inclined to say that this is an apple issue and not some carrier issue.

    So I really hope this will be handled in some iOS 6 update, otherwise we are kind of stuck with not working SMS and in case this is not going to be solved by Apple or Sprint I'm forced to be on the side of the ones who "brake dance" with iPhone (hopefully you'll get my idea here).



  • Level 1 Level 1 (0 points)

    Hi All,


    There is a simple WA for this issue.

    If you also write any character on the subject field , the SMS will be sent

    Setting -> Message -> enable "Show Subject Field"

    put any character on this field when you send SMS, you will succeed to send it.


    Enjoy ....

  • roman.dor Level 1 Level 1 (5 points)


    This "solution" was already proposed here: that will be MMS, not SMS, it's different and it costs much more.

  • Level 1 Level 1 (0 points)

    ooopppss missed it in this long discussion forum ....  sorry .

  • michael.vietnam Level 1 Level 1 (0 points)

    fromsouth, I really doubt you try to help in this discussion as you give wrong information and speak like there was no mistake from Apple USA but just stupid people who understand nothing and take the line 5h ready to spend 700$ for something doesn't work.

    First, and this is the point this problem happens because of Apple store USA not because of people buying their phones

    Second, I don't care about locked or unlocked process, but you should revised your Apple knowledge, Apple is involved in the process as Sprint sends unlock request to Apple and Apple confirms to Sprint when it's done ... But in our case it's already "unlocked" ... I know , I know it's impossible like AT&T one ...

    Third, I don't care about high level people or low level people in Apple but as you should know ( but may be it's too far for you to imagine ) Apple Singapore might be a big Apple Hub for this part of the world and I believe "high level" enought to report the problem "high"X2 Apple.

    For me there are 2 options :

    Like Roman I hope it can be fixed with a software update or something from restoring the phone on iTunes

    In case this can not be fixed Apple must propose something to fix the massive unfair mistake like arrange to return the device with the nearest Apple shop or something else.


    I don't try to convince you but just wanted to inform others

  • Level 1 Level 1 (0 points)



    I think your taking this to the wrong directions!!

    1. This is not wrong information ( this is a workaround ) , e.g. in my country most of the people have unlimited call , SMS/MMS contract, so this is valid temp workaround, not solution.

    2. I'm trying to help my friend who just came back from US with iPhone5.

    3. As working for software company ( not apple ) , you will know that ANY new product has Bug's !!! All Iphones version ( ... 3s , 4 etc ..... ) had bug's !!

    4. This is always true for new products ( including Microsoft ) , still a fix should be deliver, but this is the "FIGHT"

    between Sales/Pre-Sales and DEV/SUPPORT team, as when to release the new product to the market.

    5. Don't take this personaly and health is more important , as I think u r very un satisfied....


    We're all waiting for APPLE with a permanent solution ...

  • michael.vietnam Level 1 Level 1 (0 points)

    One thing maybe you can help, why there is a private "new discussion " branched to this one as I can see the link on the top of the post, is there something special we shouldn't know or what ? And why when someone posts the email of

    Mr Cook it's deleted by the host ?.. This information is found easily on internet as a public one ... I thought Apple was "cool" enough to promote "straight democracy" with customers !

  • michael.vietnam Level 1 Level 1 (0 points)

    Afarhi , I agree 100% with you, I was answering to fromsouth not to you

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