AppleStarBR

Q: iPhone 5 can't send SMS - gets an error when sending SMS

People - I'm using a Sprint iPhone 5 with my local GSM chip. Everything works fine, except sending SMS.

 

All basic troubleshooting has been done: checked SMS settings, erased Network Settings, checked SMS Service # through *#5005*7672# and it is fine, restored the phone and re-checked everything above again... and nothing. :-(

 

Please help?

iPhone 5, iOS 6, Sprint model (A1429), GSM Network

Posted on Sep 29, 2012 6:01 AM

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Q: iPhone 5 can't send SMS - gets an error when sending SMS

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  • by Max Bianchi,

    Max Bianchi Max Bianchi Oct 26, 2012 6:22 AM in response to prasadr.87
    Level 1 (0 points)
    iPhone
    Oct 26, 2012 6:22 AM in response to prasadr.87

    congrats prosad!!!

    welcome to the club of those who send sms!!

    step by step will be solved for all!

  • by Bratzi,

    Bratzi Bratzi Oct 26, 2012 6:33 AM in response to Max Bianchi
    Level 1 (0 points)
    Oct 26, 2012 6:33 AM in response to Max Bianchi

    Hi all,

    I sent an email to support@apple.com  again aminute ago, and I will continue to send every day.

     

    Meanwhile, I've downloaded 2 free applications for SMS.

     

    1. Text2me - nice app, but you get a differnet number, so you should inform your contacts that you have

        a different number for SMS only.

     

    2. Hi-text - It keeps your number , it sends the SMS, and everything seems to be working.

        I really don't know how it works!!! Does anyone know ???

  • by omer78,

    omer78 omer78 Oct 26, 2012 6:54 AM in response to prasadr.87
    Level 1 (0 points)
    Oct 26, 2012 6:54 AM in response to prasadr.87

    Hi prasadr, did you purchase a sprint phone without a contract for a full retail price at the apple store and have on the reciept, "no wireless service activation during iphone sale"?

     

    I would recommend that every person who post into this thread should write what phone he has, how, where and when it was purchase, and what the decription in the reciept says.

     

    Like so, we can all understand a little bit more what causing this nightmare for all of us.

     

    I will start:

     

    Purchased at the 5th avanue apple store in new york october 22th.

     

    IPHONE 5 WHITE 32GB SPRINT

    Part Number:MD661LL/A

    Serial Number:

    MEID Number:

    Return Date:  Oct. 22, 2012

    $749.00

    Sprint  Account  Information

    No Wireless Service Activation  during iPhone  Sale

     

    Hope to hear good news from apple cause im losing it!!

  • by brugak,

    brugak brugak Oct 26, 2012 7:12 AM in response to Max Bianchi
    Level 1 (0 points)
    Oct 26, 2012 7:12 AM in response to Max Bianchi

    To Max and Prasadr,

     

    The last time you were told to do a factory restore that fixed the SMS issue, did you finally get a "Congratulations, your phone has been unlocked" message?  I know for most people (including me) when Sprint confirmed that the phone has been unlocked (still with the SMS issue), doing a factory restore did not generate that congratulations message.

  • by Max Bianchi,

    Max Bianchi Max Bianchi Oct 26, 2012 7:20 AM in response to brugak
    Level 1 (0 points)
    iPhone
    Oct 26, 2012 7:20 AM in response to brugak

    YES!! If the message "congrats..." dont appear is meaning that dont work...

     

    I restored 3 or 4 times between the emails from apple and the first and second time the message dont appear and the sms still dont working... when the message appear the sms work fine!

  • by prasadr.87,

    prasadr.87 prasadr.87 Oct 26, 2012 7:27 AM in response to Max Bianchi
    Level 1 (0 points)
    Oct 26, 2012 7:27 AM in response to Max Bianchi

    Brugak / Omer78

     

    Omer,

     

    I dont have the store informaton with me at the moment as somebody else had purchased it for me.

     

    The box has No wireless activation message printed and it is a 16GB white iPhone 5.

     

    Brugak

     

    To be honest i dont really remember seeing that message, but maybe i might have missed it

     

    I`ll take Max`s word for what he says to be true.

     

    Europe & Asia share a common service center in Ireland ( A guess based on a signature) and i expect all of the pending issues to be resolved in the following week.

     

    I have subscribed to this post, so will be reading in, please let me know if anybody needs any further information.

     

    Once again, i had posted yesterday that Apple CARES, wasnt disappointed

     

    Request you guys to wait it out a bit and give Apple the time to fix this for the pending cases.

     

    Regards

     

    Prasad Rao

  • by omer78,

    omer78 omer78 Oct 26, 2012 7:34 AM in response to prasadr.87
    Level 1 (0 points)
    Oct 26, 2012 7:34 AM in response to prasadr.87

    Dear Prasad, thx for the information you have shared, hoping all will do the same...

     

    Best luck to all of us!

  • by hterrones,

    hterrones hterrones Oct 26, 2012 7:43 AM in response to prasadr.87
    Level 1 (0 points)
    Oct 26, 2012 7:43 AM in response to prasadr.87

    Congratulations Prasad!!! post the Case ID for referencce.

    Please!!!, when you call him this evening ask him to send you a technical explanation about how to fix the problem, with that information, we all can send it to the Senior Advisors we are contacting and help them to solve the problem quickly.

  • by roman.dor,

    roman.dor roman.dor Oct 26, 2012 9:15 AM in response to AppleStarBR
    Level 1 (5 points)
    Oct 26, 2012 9:15 AM in response to AppleStarBR

    Hi all,

     

    I have some good news too. I've been contacted by apple and they said the same thing - to restore the phone and after restore it came up with the following message:

    unlocked.png

     

    and hooray SMS works fine afterwards

     

    So after all it's a lock/unlock problem!

    Wish you all to solve your SMS problem too!

     

    <Edited by Host>

  • by Max Bianchi,

    Max Bianchi Max Bianchi Oct 26, 2012 9:05 AM in response to roman.dor
    Level 1 (0 points)
    iPhone
    Oct 26, 2012 9:05 AM in response to roman.dor

    One more... Congrats!!

  • by Bratzi,

    Bratzi Bratzi Oct 26, 2012 9:51 AM in response to roman.dor
    Level 1 (0 points)
    Oct 26, 2012 9:51 AM in response to roman.dor

    Roman, Thank you so much.

    I see that someone deleted part of your message.

    Probably it's because you have mentioned specific emails, but we all have the full message in our email.

    I wrote them again and followed exactlly your instructions.

    I hope it would help us all.

     

    Have a great weekend.

  • by omer78,

    omer78 omer78 Oct 26, 2012 10:00 AM in response to AppleStarBR
    Level 1 (0 points)
    Oct 26, 2012 10:00 AM in response to AppleStarBR

    Thank you so much for your last post, i just sent that email to all the persones you have mentioned.

    lets see how this would speed up the solution for the problem.

    ill keep you guys updated.

     

    Omer

  • by roman.dor,

    roman.dor roman.dor Oct 26, 2012 10:01 AM in response to Bratzi
    Level 1 (5 points)
    Oct 26, 2012 10:01 AM in response to Bratzi

    Yeah ... a good part of my message was deleted ... that's a shame, they could've delete only the email addresses. Bratzi can you please post my steps or send them as a Private Message to me so I can post them again, as there is a lot to write again

  • by Fabio_Locha,

    Fabio_Locha Fabio_Locha Oct 26, 2012 10:33 AM in response to AppleStarBR
    Level 1 (0 points)
    Oct 26, 2012 10:33 AM in response to AppleStarBR

    Well, I'm in contact with the Apple support also, but I'm trying to use the "normal way", from "bottom to top", but I have mentioned the cases of you guys that iPhones are working fine now.

     

    But, if they didn't gave me a fix to the problem, I will use the same way you have used, from "top to bottom" (sending e-mail to president, managers,...). I hope to have this fixed till the end of the day.

     

    Keep posted!

  • by Fabio_Locha,

    Fabio_Locha Fabio_Locha Oct 26, 2012 10:36 AM in response to AppleStarBR
    Level 1 (0 points)
    Oct 26, 2012 10:36 AM in response to AppleStarBR

    Bratzi,

     

    They had deleted the steps again. Do you think possible to send me as private message?

     

    Thanks in advance...

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