MacBook Pro OS X version 10.7.5 unable to find HP printer. HP drivers has been downloaded.

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MacBook Pro OS X version 10.7.5 unable to find HP printer. HP drivers has been downloaded.

I bought a MacBook Pro OS X version 10.7.5. This laptop can't find an HP Photosmart C6180 printer using USB cable. USB is the only option I have since the wireless capability of this printer is not working. I downloaded the HP driver software thru apple but still no luck. All software update has been downloaded as well. I went to system preferences, clicked on 'print and scan' and since there is no printer displayed, I clicked the '+' on the left side but still unable to find the printer.

FYI: If this printer is connected to a different laptop (windows as OS) using USB, there is no problem printing.

Jay

MacBook Pro, Mac OS X (10.7.5)

Posted on Sep 29, 2012 4:01 PM

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Answer 1

Sep 29, 2012 4:07 PM in response to jjaayyrr

I downloaded the HP driver software thru apple but still no luck.

All software update has been downloaded as well.

Not trying to be smart but, did you also install everything you downloaded? Repaired permissions and restarted your computer too?

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Answer 2

jjaayyrr Author

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Sep 29, 2012 5:42 PM in response to Baby-Boomer-USofA

Yes I did, installed everything, restarted MacBook, re-connected USB, powered on & off the printer. Laptop can't find the printer when you connect the USB cable.

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Answer 3

Sep 29, 2012 5:45 PM in response to jjaayyrr

Repaired permissions and restarted afterwards? Call HP tech support to see what they have to tell you.

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Answer 4

jjaayyrr Author

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Sep 29, 2012 5:59 PM in response to Baby-Boomer-USofA

How to run disk permissions?

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Answer 5

Sep 29, 2012 6:04 PM in response to jjaayyrr

See Knowledge Base Articles: http://docs.info.apple.com/article.html?artnum=106214 Using Disk Utility and fsck to resolve startup issues or perform disk maintenance

http://support.apple.com/kb/HT1452 About Disk Utility's Repair Disk Permissions feature

Same directions are also in the OS Mac Help Menu.

TIP - Repair Permissions & restart after installations of:

Updating or upgrading an OS (Operating System).

Software.

After burning sessions

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Answer 6

jjaayyrr Author

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Sep 29, 2012 6:12 PM in response to Baby-Boomer-USofA

I clicked both links but did not specify how to run it. Can you please tell me step by step?.....

Btw, I called support and they told me to pay first before they can configure it....nice, I'm enjoying my apple product!

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Answer 7

Sep 29, 2012 6:16 PM in response to jjaayyrr

Go to Applications>Utilities>Disk Utility and select your volume and then select Repair Permissions. Again the same instructions are in the OS Help menu.

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Answer 8

jjaayyrr Author

Level 1

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Sep 30, 2012 1:34 PM in response to Baby-Boomer-USofA

I did the repair permission and restarted. Disconnected USB and reconnected but still laptop is unable to detect printer upon plugin.

Need help.

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Answer 9

jjaayyrr Author

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Sep 30, 2012 8:39 PM in response to jjaayyrr

Any other suggestions?

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Answer 10

Oct 6, 2012 5:07 PM in response to jjaayyrr

I am having the same issue. When I called HP I was told the driver will no longer work. I am very upset! I went from a perfectly good printer working fine - purchased in Oct 2010 - to a printer that is now printing very slowly just a few minutes after the download. Permissions were repaired so that iPhoto would work. So it has more to do with the driver than permissions. Has anyone else found a solution?

Macbook Pro - 10,7.5

HP Printer HP Officejet Pro 8500n Premier

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Answer 11

Oct 6, 2012 6:35 PM in response to Gwen Kelley

I restarted my computer this evening and now I am printing okay.

I don't know why except maybe repairing permissions made a difference.

I am still puzzled, bu happy I don't have to buy a new printer.

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Answer 12

GarlandM

Level 2

195 points

Oct 8, 2012 8:34 AM in response to Gwen Kelley

Hi Gwen,

Did you first update via Apple Software Update? The drivers for your HP printer should be contained in the update.

I do see that you're able to print, but be sure you stay updated 🙂

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Answer 13

Mar 9, 2013 9:14 AM in response to jjaayyrr

A little late, but this happened to me after my MacBook Pro crashed and I recovered using TimeMachine. There were actually no drivers available to choose from, from any manufacturer. I downloaded the drivers from the apple support page, http://support.apple.com/kb/DL907, and all drivers were repopulated, from all manufacturers. Weird. I know.

And to put it into perspective, I print wirelessly through a shared computer that runs Windows XP and is connected through the USB to that machine.

Works fine, now.

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