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How to downgrade your iCloud account?

Hi,


I've been searching the internet & these forums, and have yet to find a sufficient (and consistent) answer on what will happen to my iCloud account on September 30th, 2012.


I have <5GB on my account, own a Mac & iPhone. I would like to downgrade my account from the automatic 25GB all MobileMe customers were given, to the free 5GB version. When I try to do this on my Mac and my iPhone, the "Done" button is not usable (see image for explaination). To avoid being charged, I've had to remove my credit card details from the AppleID account. As of tomorrow (Sept 30th), Apple have said they will charge existing iCloud accounts (25GB+) for further use of the product.


My question is: why won't the "Done" to downgrade account button work on either product? Have I misunderstood, and only people using more than 25GB be charged the annual rate?



Thanks,

Jo

MBP, Mac OS X (10.5.8), iPhone 4 / Mobile Me

Posted on Sep 29, 2012 6:29 PM

Reply
6 replies

Oct 21, 2012 7:51 PM in response to Roger Wilmut1

Thanks for the response, Roger.


I had also emailed the iCloud team and recieved the following message, shortly after I removed my credit card details from the my Apple iD! Looks like my complimentary service was further extended to next year, and that was why the "Done" button was not working.


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Dear XXXX,


When you moved your MobileMe account to iCloud, we provided you with a complimentary storage upgrade beyond the standard 5GB that comes with an iCloud account to help you with the transition. Originally, this storage upgrade was set to expire on September 30, 2012.


As a thank you to our former MobileMe members, we will continue to provide you with this complimentary storage upgrade at no charge, for an additional year, until September 30, 2013. No action is required on your part. For complete details, please read this article.


Thank you again for using iCloud,


iCloud Team


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How to downgrade your iCloud account?

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